The Workplace Depot Reviews 

Great communication and friendly service

First time ive used this company and the service was great. Ordered a couple of cabinets for our office and they came next day. Communication was great as well

Best step ladder I’ve ever had! Lightweight, easy folding, next day delivery and doesn’t damage the floor. Would highly recommend.

Also got a great new desk - very smart and a fraction of the price very similar to John Lewis one.

My husband bought some shelving for the shed so he can store his tools.
The first order came without any of the end caps so I called the customer service team and spoke to a lady called Becky who sorted it all out. The end caps came the next day. All in all it’s been a good experience despite not everything being in the first order.

I needed a locker for my daughters dance wear and saw the reviews. I ordered and received it within 24 hours. The customer service was on top, and so pleased with our order...thankyou! Top notch service!

I was looking for a desk for Uni and came across The Workplace Depot on Google. They had one called DESK-3 which was a really good price so I went for it. It was fairly easy to assemble, and it's working pretty well for me. It would be good if it came in more colours, but I'm happy with white.

I bought a workbench for my garage to do my DIY and it came the next working day. It was easy to assemble and I'm pretty happy with it! Would recommend.

I live near a football ground and wanted a bollard to stop disrespectful people parking on my drive...! Quick delivery and great price. Just needed a little more guidance on installing, although the lady on the phone was helpful.

Needed a new desk for my office. Easy process from start to finish, arrived quickly and super easy to assemble

The best prices available and speedy service!

I ordered a trolley for a festival it came the next day and was exactly what i needed!

The work place depot is a great place to work, management is supportive and the building is brilliant!

Very fast delivery of large and bulky items, and when a couple of the items were missed off the first delivery a quick call to the office and Olivia had sorted it all out. The missing items arrived before 10am the next day via Fedex.

Fantastic service, no bluffing about how it must the couriers fault etc., immediately acknowledged the items hadn't left the building, apologised and sorted it immediately. Even had a follow up email on the day of delivery to check that we had received the items and that we were happy with them. Mistakes happen occasionally, we're all human after all, but owning up to them and rectifying them so quickly makes such a difference. 10/10 for Olivia for her friendly and professional service, and for turning what could have been a negative situation into a positive one!

Ordered on the Monday and delivered on Wednesday (FEDeX) - items were very heavy (20kg each) and they are exactly as described and well made. I looked at the negative reviews here first and called them and they were helpful on the phone. So took the risk and was rewarded with a good product, great price and fast delivery. They were about 20% cheaper than anything else I could find.

Ordered arrived in time and as described, no problems whatsoever. Ordered twice and again no issues.

Poor aftersales service, stuck with an unusable pallet truck which is brand new

We bought a ladder, it was completely different than the picture on the website where a grown man has been superimposed onto the ladder for measurements. Our mistake, we should have checked the exact measurements.
We wanted to return it, they told us we could do that within 14 days or we would lose our money. We would have to pay return postage ourselves and use 1 of their suggested parcel companies.
FedEx, who they used to deliver it to us, wouldn’t take it because we are not a business. DHL wouldn’t take an item that big and ParcelForce would charge £61 to take it. Those were the 3 companies they suggested.

We contacted The Workplace Depot for help and they told us, first of all you are running out of time, secondly that they were unable to help with returns whatsoever. They ended the conversation with, I guess you are keeping those ladders…

Incredible rude and unhelpful, we will never buy anything from them again.

Workplace Depot's Terms and Conditions contravene the UK Distance Selling Regulations, which allow the consumer to return goods without financial penalty within 14 days of purchase. Here's the blatant criminality copied straight from their website:

"12. Return of Goods
12.5 Upon return goods will be examined and if applicable a refund less the return carriage fee will be issued." ILLEGAL
"The Seller also reserves the right to pass on any costs the Seller is liable from the manufacturer or a third party supplier of the Goods." ILLEGAL

Increasingly cheap imported knock-offs and terrible customer service, this wasn't the case when Ken was running the company, just going down the tubes in recent years and we have now switched to other suppliers. Some of their staff even told us it was dire before they quit.

Really poor quality products, even worse customer service. Avoid at all costs!