Had such a great experience walking in store, Ross was so welcoming and knowledgeable and asked us great questions to ensure we were getting a product/plan that suited us! We left with everything all... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
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Lees wat reviewers zeggen
My experience was 100% professional and courteous, I was treated with respect and everything I needed to know was explained clearly. Brilliant. Will be recommending 3 castle point ☝️
Bedrijf heeft geantwoord
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... Toon meer
Bedrijf heeft geantwoord
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Bou'm'th (Castlepoint)
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, Verenigd Koninkrijk
- 01202527387
4,9
Uitstekend
113 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Very quick to sort phone and tablet
Knowledgeable and swift service form Abu
15 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Hey Peggy, thank you for sharing this amazing 5⭐ review! We’re thrilled Abu gave you such a fantastic experience. 🎉 -Veronica
Ross was an excellent rep
Ross was an excellent rep. Answered everything fully. Very impressed.
14 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Hey Dave, that’s wonderful to hear! We’re glad Ross was able to help so clearly and professionally. 🌟 -Veronica
Drew has excellent customer service
Drew has excellent customer service, I am a returning customer to three and am very pleased with the service received.
Drew needs Saturdays and Sundays off and would like to work Mon- Fri. I feel you should honor this as he is very good at his job.
14 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Sue, it is great that Drew provided such exceptional and professional assistance. Thank you for your valuable feedback. -Suhaas
I was served by Ross who was quite…
I was served by Ross who was quite knowledgeable of his work. Ross went above and beyond to make sure I got what I wanted. Humble and respectful. Thank you Ross
14 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Absolutely fabulous, Musekiwa! We’re glad Ross was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Easy purchase everything explained…
Easy purchase everything explained easily.
13 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Thank you so much, Neal! 🎉 We’re delighted we could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Gary store manager
Gary store manager, very knowledgeable and explained everything in detail and what to expect. I was not tech savvy and Gary went above and I was told to come in the store at anytime for any help very impressed.
7 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Thank you, Jamie! ✨ It’s wonderful to hear how Gary’s detailed explanations and extra effort left such a strong impression. Knowing you can drop by anytime for support makes the experience even more great! 😉 -Kashish
Came into store with problem
Came into store with problem - Ross was so helpful sorted problem .
Worked out cheaper option .
Will be back when need new phone.
Great asset to your company .
4 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
That’s wonderful to hear, Marion! 🎉 Ross always goes the extra mile, and we’re glad he made things easier for you 🙌 Thanks for choosing us! -Veronica
i visited three mobile store at castle…
i visited three mobile store at castle point and was attended to by Adam , he was really great his customer service skills really exceeded my expectation
3 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Ruth, we’re glad to hear that Adam made your visit to our Castle Point store such a positive one. It’s great to know the support you received really stood out. -Afaq
I had a great experience at the THREE…
I had a great experience at the THREE store. Ross was extremely helpful, friendly, and professional throughout the whole visit. He took the time to answer all my questions and made everything clear and easy to understand. Excellent customer service — thank you, Ross!
28 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, we truly appreciate your thoughtful feedback. It’s great to hear Ross took the time to guide you and ensure everything was clear. We hope to see you again soon! 😊 -Ayesha
One of the best customer service…
One of the best customer service advisors I’ve met, great customer service
It’s Ross from the Castle point three branch, he was a great advisor
26 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Mazin, your shoutout for Ross at our Castle point store says it all 🌟 We appreciate you taking the time to share your experience. -Suhaas
Great service from Ross at the…
Great service from Ross at the Bournemouth Castlepoint branch today. Very helpful and knowledgeable guy!
24 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Leif! We’re really glad Ross gave you such excellent service at our Castlepoint store. Thanks for taking the time to share this! -Ayesha
Fab experience
Fab experience, Ross very knowledgeable if you need any help he is yr man
23 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Amazing feedback, Lorraine 🚀 It’s brilliant to know Ross made your experience fab and gave you the help you needed. 🌈 -Shivam
The Three Shop at,Castle Point BournemouthTom and Gary were extremely polite…
Both Tom and Gary were extremely polite and helpful when I had a problem with my Samsung.
They also informed me of advantages to an upgrade .
Gary loaded an antivirus software which is only an extra pound per month.
Thank you so much The Three shop at Castle Point.
Love this place.
Always very friendly and helpful.
21 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
That’s wonderful to read, Philippa 🌟 We’re so glad the Castle Point team made your visit feel welcoming and supportive. It’s clear Tom and Gary went above and beyond, and your kind words will mean a lot to them 💜 -Shivam
Friendly professional service from Abu
Friendly professional service from Abu. Great experience.
19 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Hello Miss Jenner, it’s wonderful to know Abu’s professionalism and approachable manner helped make your experience positive. Thank you for sharing your feedback. -Suhaas
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Lovely, Laila! Abu is truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
Abu was excellent
Abu was excellent
We had lots to sort out and he did it smoothly
9 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Hello Andrew, we’re glad Abu guided you through everything with such ease. It’s wonderful to know he made the process feel effortless. -Suhaas
I had a very positive experience at…
I had a very positive experience at Three ( Castle Point) thanks to Ross. He took the time to explain the options clearly and helped to change my phone contract. Professional, knowledgeable, and very helpful throughout.
8 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much, Eva! 🎉 We’re thrilled Ross could help you get exactly what you wanted. You’re awesome! ♥️ -Kashish
Great customer service from Andrew at…
Great customer service from Andrew at Castlepoint Bournemouth. He was very helpful, patient and knowledgable. He also helped us get new contracts with our other mobiles. Thank you
5 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Hey James, Andrew went above and beyond with his support at Castlepoint Bournemouth! 🌟 We’re so glad he could help with your new contracts, such a big help! Thanks for sharing this! 🥰 -Kashish
Honor mobile
I met Ross the customer service man when I bought new mobile on Xmas Eve. He was very informative and explained the contract. I had issues a fortnight later after my temporary number was appearing on some of my texts. I ordered a replacement SIM which Ross kindly put in for me
25 januari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
We’re delighted to hear Ross was so informative, he truly sounds like a real mobile hero, saving the day twice. 🌻 It’s wonderful to know his support made things easier for you, Teresa, and your kind words mean a lot to us! ☺️ -Kashish
Staff were very helpful and…
Staff were very helpful and knowledgeable about their product
11 januari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Bou'm'th (Castlepoint)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
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