Went into store this afternoon as I had just had my phone stolen by pickpockets. Stacy helped me transfer my number over to a new SIM card and also set up a new handset contract for me as my old plan... Toon meer
Bedrijf heeft geantwoord
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Hao is superstar!!! I have been with Three customers for years and always get good services. However Hao is absolutely on different level of excellent customer service. She made the transaction so... Toon meer
Bedrijf heeft geantwoord
Shahib is a fantastic employee. Really knows his stuff and made my visit to the 3 shop very easy. Great understanding of what I need and the packages available. Best customer experience I’ve had in... Toon meer
Bedrijf heeft geantwoord
Stacy in the Cambridge store was outstanding. She really went above and beyond in helping deal with a very confusing and irritating problem with my contract I’ve had over several years. She gave a mil... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Cambridge (Grd Arcade)
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, Verenigd Koninkrijk
- 01223305681
4,9
Uitstekend
139 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Shihab was well informed.
Shihab was well informed and guided us with the phone transfer.
25 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Love this, Morrison 💫 We’re pleased Shihab’s expert guidance made your phone transfer feel seamless 🌼
- Three Social Media Team
Shihab was helpful
Shihab was helpful and guided us with the data transfer. Also went through the new phone
25 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Karen, We are glad to hear that Shihab looked after you so well and made the data transfer process smooth and easy. It is great to know that taking the time to go through your new device was so helpful for you.— Three Social Media Team
Ask for Mark 😁
Mark was very helpful and knowledgeable. It was a great experience thanks to Mark.
25 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Your shout‑out is WOW 🎯 Rosi. We’re overjoyed Mark’s expert guidance made such a positive experience, and the fact you’d recommend him says it all 🌟
- Three Social Media Team
New phone
Gui was fantastic today helped my mum to upgrade her phone. Explaining everything so we knew 100% what she was getting and cost. Helped pick a phone to suit her needs.
Much appreciated thank you
21 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Thanks for sharing your feedback, Hannah. We’re delighted to hear your mum had such a positive experience and that Gui provided clear guidance throughout her upgrade. We appreciate you taking the time to let us know.
– Three Social Media Team
Stacy was extremely kind
Stacy was extremely kind, helpful and supportive. Very good. Manager Jake also terrific.
19 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Thank you for your wonderful review, Simone! 🌟 We’re happy to know that Stacy created a welcoming environment, and that Jake, the manager, made your experience exceptional. 🙌 – Three Social Media Team
Stacy was super helpful and friendly 5*
Went into store this afternoon as I had just had my phone stolen by pickpockets. Stacy helped me transfer my number over to a new SIM card and also set up a new handset contract for me as my old plan had expired! (Lucky timing!) Stacy was really knowledgeable and patient with me even allowed me to stay in the shop whilst I set up my new phone and restored all my apps etc
17 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Thanks for sharing this. We’re really glad Stacy could support you after such a stressful situation and help get everything set up smoothly. We hope you have a wonderful day! 😊 -Three Social Media Team
Awesome customer service
Awesome customer service, honestly was so patient with my mum and I. Really first class thanks Shihab of Cambridge
15 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Sarah. It is wonderful to hear that Shihab looked after you and your mum with so much patience and care at our Cambridge branch. We pride ourselves on top-tier support.— Three Social Media Team
Hao went above and beyond
Hao .
I wish I could give her 110% for her patience and kindness and amazing knowledge.
She went above and beyond..
Thank you
15 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Beverley. Hao sounds like an absolute star, and we are so glad she looked after you with such incredible care and expertise. Your wonderful praise means the world to us.— Three Social Media Team
Cambridge branch.
Hao I went into the Cambridge store today & was served by Hao. She was very professional & friendly. Excellent service. 5 stars.
14 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Oh wow, Richard! Thank you for sharing your thoughts about Hao. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Shihab was so helpful
Shihab was so helpful, friendly and efficient. Really appreciated his professionalism
11 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi there, thank you for sharing this. It’s great to hear Shihab supported you so well and handled everything efficiently. We appreciate your kind words about the way he assisted you.
— Three Social Media Team
Amazing service
Shahib is a fantastic employee. Really knows his stuff and made my visit to the 3 shop very easy. Great understanding of what I need and the packages available. Best customer experience I’ve had in ages. Thank you.
8 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Keb,
We appreciate your feedback. It’s great to know Shahib provided clear guidance and helped you find the right options.
– Three Social Media Team
Hao and Shihab are excellent
4 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hey Janet! We love hearing this. Hao and shihab brings a touch of magic that turns simple moments into something you’ll remember. 🥳 - Three Social Media Team
Amazing service
GUI, was amazing, he was so helpful and friendly. If you have star of the week he was definitely the man. Thank you Gui
3 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Nadine, thank you for sharing your thoughts. We’re delighted to know that Gui’s warm manner and expert assistance made your visit seamless from start to finish.
– Three Social Media Team
Gui was amazing
Gui was amazing. Really helped me for advice with my 11 year old and setting up
30 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Rachael, thank you for sharing your experience. We’re delighted that Gui provided clear and helpful support while you were setting things up for your 11‑year‑old.
Three Social Media Team
Stacy did an excellent job with setting…
Stacy did an excellent job with setting up the new phone and transferring all my data. Im so very thankfull
26 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Jan, We really appreciate your lovely feedback. It is great to hear that you had such a smooth transition to your new device and that everything was moved over flawlessly for you. We will ensure your appreciation is shared with Stacy for looking after you so well. Enjoy your new handset.— Three Social Media Team
Very clear and patient explanations
Very clear and patient explanations. Straight answers and got to what I wanted.
19 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi. Thank you so much for the feedback. We are delighted to hear that you had such a positive experience and received the straightforward assistance you needed. -Shivam
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Thanks for sharing this, Charlie. It’s great to hear Hao made everything easy and was such a pleasure to work with. We really appreciate you taking the time to let us know. -Ayesha
Shihab was really helpful and nice with…
Shihab was really helpful and nice with behaviour when I went for taking my broadband connection at Grand Arcade Cambridge.
13 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
That’s fantastic, Basit! It feels amazing to know Shihab was able to sort everything and make the experience smooth. Thank you for taking the time to leave an incredible 5⭐ review! -Neha
Shihab was very helpful and friendly
Shihab was very helpful and friendly, a swift and easy experience.
11 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Sebby 😊
Thanks for the lovely feedback.
Wonderful to hear Shihab made the whole experience easy and pleasant for you. -Ayesha
Hao is superstar!!!
Hao is superstar!!!
I have been with Three customers for years and always get good services. However Hao is absolutely on different level of excellent customer service.
She made the transaction so smoothly and efficiently. We got the best deals, a free tablet from Samsung and even some cash from bringing family members to Three!!!
I can't wait to bring more friends and family members to see Hao and get the best service from her
11 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Cambridge (Grd Arcade)
Hi Nosagiere, it is absolutely phenomenal to hear why you have stayed with us for years, and we are thrilled that Hao provided such an exceptional, next-level experience. We are incredibly glad she could step in to secure those brilliant incentives smoothly and ensure your family walked away with the absolute best value. -Shivam
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