Cade was very helpful and knowledgeable. He showed great patience with the technophobe that is me! I was very impressed with the service and will certainly return when I am looking to update my hardw... Toon meer
Bedrijf heeft geantwoord
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I just wanted to say how pleased I was with the service I received from Lewis in Carmarthen and his colleague, Cade. Lewis made sure I was happy with my purchase, he was really lovely to chat t... Toon meer
Bedrijf heeft geantwoord
I visited the Carmarthen store on the 18th July, the store assistants Cade was very friendly and helpful, he explained everything I needed to know in a easy way so I could understand. I have been... Toon meer
Bedrijf heeft geantwoord
Cade was a true gent, very professional and exceptional in sorting out my phone. I rely heavily on it for work and I can now finally get back on the job, he even sorted out my satnav and gave me a wif... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Carmarthen
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
23 Red Street, SA31 1QL, Camarthen, South, Verenigd Koninkrijk
- 01267233308
4,8
Uitstekend
70 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dan the manager was brilliant- so…
Dan the manager was brilliant- so helpful and understanding. I'm with Vodafone now and will definitely switch when it's time to renew. Thank you Dan for the help accessing contacts and phone set up. Great Discovery.
11 december 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
Hey Shaun, thank you for the 5 ⭐ review. We’re delighted to hear that Dan made your experience fabulous. See you again soon! -Afaq
Cade has been extremely helpful
Cade has been extremely helpful, really polite and has helped me a great deal.
Please give this man a pay rise 😄
10 december 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
That's brilliant, Pennie! We're super happy to hear that Cade gave you all the support you needed. thank you for the lovely 5 ⭐ review! Hope you have a wonderful day :) -Kashish
Patience
We called in at the carmarthen shop and spoke to Daniel (no hair ).
He was very helpful and took time to explain things in detail as I am a pen and paper generation.
Have a merry Christmas all and a happy new year.
22 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Fantastic service from Joseph today at…
Fantastic service from Joseph today at 3 Carmarthen. So professional, knowledgeable and polite. Couldn't have done more for us. Would definitely recommend. 10/10 Joseph. Have to also all the staff are excellent. Always treated well and given all the time we need. Fantastic staff all around.
22 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Cade in the Carmarthen store always…
Cade in the Carmarthen store always gives me pleasant service and is always so kind , helpful knowledgable and is such a charming young man I. could not recommend this branch more
13 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
Thanks for this fantastic 5⭐ review, Eleanor. We really do love to hear this! Well done Cade 👏 -Jade
Joseph (Joe) was amazing with myself…
Joseph (Joe) was amazing with myself and my son when we did a visit in Carmarthen store
He helped me with an upgrade and my son with his upgrade
Very pleasant and explained everything clearly
100% recommend
I've been with three for a number of years and will continue
Thank you Joseph*****
13 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Joe during your store visit. We hope both you and your son enjoy your upgrades and appreciate you taking the time to share this with us. -Michael
Excellent service from Dan the Manager…
Excellent service from Dan the Manager who helped me set up my phone with google. Team are great at service not just sales.
1 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
DUPED INTO CONTRACT WITH FALSE ENTICEMENT.
I am already a Business Three Contract customer with 3 SIMS and 1 x Indoor HUB and SIM. NB: I have now been advised by Buisness Customer Care that they are experiencing long time issues with their 4 & 5g Networks thus effecting coverage of the aforementioned networks and their is no short term solution.
I visited this branch following an issue with the THREE 5G outside hub (contract taken out at Hereford Branch) , which was faulty. The Hereford branch refused to deal with the issue and referred me to customer care business, who told me that the branch should had of dealt with the issue. To cut a long story short, Chief Executive Customer Care had to step in and cancel the contract allowing me to take out a new contract.
That’s what I did. The staff were very helpful friendly and polite and as an inducement I was offered a Honor 9 with keyboard with SIM and unlimited data. However after the financial check I was offered the Honor 8 (which I later found out to be an inferior model) and after one and half hours in store I accepted.
Shortly afterwards I regretted my decision and contacted the executive office and they said they could not understand why a financial check would mean that I would get a lesser model and suggested I return it to store for an exchange.
Once I was in the Carmarthen area, I returned the unopened tablet to store and explained the situation to a staff member , after I had given them my mobile number (with 3 ) answered several security questions and showed them a photograph of my driving licence.
We were joined by the manager Daniel, who insisted that despite all the aforementioned checks and already having driving licence on record, he could not discount the issue about the unhappiness of being duped into having an inferior Honor 8 pad. He refused point blank to listen to reason or use his discretion.
I did ask that if I later returned with my driving licence would he make the exchange….he gave me a sideways look as if to say NO.
This has soured my taste with THREE and the Chief Executive Office virtually washed there hands of it, stating that the CEO could not issue an exchange. IF HE CAN’T WHO CAN????
NB: I contacted Three Business Customer Care and reported connectivity issues. Gave them my postcode, screenshot of extremely poor download and upload speeds, due to slow response times, this took nearly an hour to convey and was referred to technical support…nearly two days later STILL WAITING!!!!!! I’ve now reduced to a one star, as the poor even non existent customer care and support is terrible.
I have now reported the mater to OfCom and Consumer Watchdog Programs.
1 september 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
Hi Gary - We're sorry to hear about your experience and can understand your frustration with what happened at the store. We also appreciate that it must have been confusing to have been told different things. Please have a chat with the Business team, who will be able to raise a complaint with you and investigate this further: https://bit.ly/3k57V2h. -Michael
The staff been amazing ,very helpful.
The staff been amazing ,very helpful.
And keen to sort my problem.
Also very cooperative and polite.
The service was incredibly amazing
5 september 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Carmarthen
Morning Fatma! We really appreciate you taking the time to leave a 5⭐ review. Thanks for the lovely feedback, and if there's ever anything we're able to help with, please don't hesitate to reach out. We're available on Facebook at ThreeUK 😄 -Danni
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