Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... Toon meer
Bedrijf heeft geantwoord
Great customer service from Fyza. Very patient and helpful.
Bedrijf heeft geantwoord
Mitch has been an amazing help. He was friendly and has great intensive knowledge on phones. He was very skillful in helping me navigating phones and deals as well as being helpful.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Derby
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, Verenigd Koninkrijk
- 01332200859
4,9
Uitstekend
290 reviews
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First Class Experience
My experience was very good. Fyza looked after us and was very helpful and thorough. She explained everything in a simple way, easy to understand. 10/10
3 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
What a sweet 5⭐ rating, Claudette! We’re heartened to know this has been your experience with Fyza. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
Fyza was really helpful today
Fyza was really helpful today, assisted me changing my old router into a new one and helped me save money as well. She was so nice and really helpful!
3 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
We really appreciate this, Pablito. Fyza will be happy to know she made the whole process easy and helpful for you and even saved you some money along the way. 😊 -Ayesha
Shaheen has been amazing!
2 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hi Claudia, thank you for your 5 ⭐ review and for taking the time to share your experience! 🎊 It's fantastic to hear you received excellent service from Shaheen. -Prabhjeet
Antwoord van Three UK - 3Store Derby
Aurel, that’s excellent feedback! ✨ Shaheen’s dedication transformed the support you received into a seamless, effortless experience. -Manavata
Anna was brilliant and explained…
Anna was brilliant and explained everything clearly. Managed to get a better phone for a better price. 5 star customer service
1 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
The best customer service that I’ve…
The best customer service that I’ve ever had in my life I would give her 6 stars if it was possible
25 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hey Diyar, that’s phenomenal! 🎉 We’re so happy to hear that you had a positive experience. Your feedback means a lot to us. -Suhaas
Great customer service and help to find…
Great customer service and help to find the right package
23 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hi Sarah, we’re delighted our team guided you to the best option. Thank you for your feedback! -Suhaas
Mitch was so pleasant and helpful…
Mitch was so pleasant and helpful explaining everything so clearly. Excellent service! Thank you Mitch.
23 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hi Ceri, we’re delighted Mitch’s clear explanations and pleasant approach made your experience so positive. Thank you for your kind words! 💛 -Suhaas
Shaheen was very knowledgeable and…
Shaheen was very knowledgeable and helpful. It was a pleasure to meet her
23 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hi Dee, it was a pleasure having you in; we're glad Shaheen’s expertise and helpful nature made your visit such a standout experience. -Kishan
Fabulous customer Advisor
Anna is a fabulous customer Advisor at Three. Very helpful and useful.
21 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Thank you so much for your lovely feedback, Jess. We’re delighted to hear that Anna provided such helpful and useful service. -Ayesha
Had a great experience explained it…
Had a great experience explained it really good made me understand and processed thanks to Fyza Shaheen
19 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hey Nikolas, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Mitch was very helpful and very nice
18 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hey Elliot! We really appreciate the 5 ⭐. It’s fantastic to know Mitch helped make the whole process easy. We’re so glad you felt looked after. -Ayesha
Anna was most helpful.
Anna was most helpful. She is a very polite young lady especially for a non-tech person! Thank you very much.
16 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hello Jessica, we’re glad Anna ensured you felt comfortable and supported. Thank you for taking the time to share your experience with us. -Suhaas
I was having problems with my phone
I was having problems with my phone, Anna was very helpful and sorted it out for me.
15 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
We really appreciate your lovely feedback, Ms Begum. It’s great to hear Anna was able to guide you through the phone issue. She always puts her heart into helping. 😊 -Ayesha
Good experience with fyza
14 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hi Komal, It looks like the one star rating may have been sent by mistake, since your feedback is full of positivity. Fyza is truly amazing at what she does, and we’re so grateful you shared your experience with us. It means a lot! 😋 -Kashish
Antwoord van Three UK - 3Store Derby
Thank you for sharing this, Ashish! 🌟 Wonderful to hear our support hit the mark. 🙌 -Veronica
Great customer service
8 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
That’s impressive, Ag. We’re glad to hear you’re happy with our service, and we truly appreciate your great review. -Manavata
Anna in the derby store was a massive…
Anna in the derby store was a massive help sorting out my new phone! Great customer service
8 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Love hearing this, Emilie 😊 We’re delighted that Anna at our Derby store helped you find the phone that suits you best. Wishing you lots of joy and smooth moments with your new phone ✨ -Arvind
Anna in the derby store was a massive…
Anna in the derby store was a massive help would definitely go back just to get her amazing customer service
8 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hey Alex, thank you for the feedback. Anna’s dedication at the Derby store really shines through your message. Her approach clearly made your visit stand out, and it’s great to know her service is a key reason you’d choose to return. -Afaq
Anna was really helpful and polite
Anna was really helpful and polite. Thank you for the great service.
8 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Derby
Hi Dianne, we’re so pleased Anna’s courteous approach and attentive support made your experience enjoyable. Thank you for your valuable feedback. -Suhaas
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