Three UK - 3Store Ilford Reviews 

Mohammedi ali.The service is good.
The way he handling was so nice

I had an extremely disappointing experience with Three, and I feel compelled to warn others.
I was given a deal by a representative named Uzair, who clearly told me that my monthly bill would be around £44. However, within just two months, I was charged significantly more — first £47 and then nearly £50. This is not what was agreed, and it feels very misleading. If you promise a certain price, you should stick to it or at least clearly explain any changes in advance When I contacted customer service in store to raise this issue, the experience got even worse. Instead of addressing my concern properly, the staff were rude and unprofessional. One of them even laughed and said, “it’s just £6,” which is completely unacceptable. It’s not about £6 — it’s about honesty and respect towards customers.I also asked to speak with Uzair, the person who gave me the deal, but they was told he wasn’t available and that no one else could help me. I was asked to come back another day. When I asked what would happen if he had left the job, they simply said there was nothing they could do. This shows a serious lack of accountability and customer support.
Overall, this has been a frustrating and disappointing experience. The billing is inconsistent, the communication is poor, and the staff attitude is unacceptable. I would not recommend Three to anyone. Customers should not be misled or treated like this.

Wesley from ilford has been extremely helpful and kind enough to explain about the plans available very patiently.

Great customer service.

As someone with virtually no technical knowledge I visited the Three store in Ilford to ask for help with mobile roaming. I had spent days worrying about whether I would receive help and whether the staff would be patient with me. I need not have worried at all. I spoke to Zain and he took total charge of what needed to be done. He was so professional, kind, understanding and very willing to help me. Zain is a credit to the company and I do hope he is valued as I couldnt have had a better experience. I will recommend this store to my family and friends if they need help with a problem. All the staff had a very professional but friendly manner and because Zain was so kind and put me at ease I would not hesitate to return to the store in Ilford for assistance in the future.

Mohammed ali he is good customer serivece

Muhammad Ali served me, it was good experience. With 15 minutes i get my sim transferred. Quick and good service.

Very good service

I was having trouble with an app that hijacked my phone and Lucius took the time to help me and resolve my problems. I am really happy with him and I am grateful for my issues being resolved quickly and happily. Thank you.

DEAR MOHAMMED Ali, you provide a very good customer service. I really appreciate for your kindness and respect.
Thank you so much.

Very good communication with us thanks bro

I came into store, Anil approached me and helped me out. Helped me understand how my number will be moved. Helped me get a great deal with great value. I am happy to have been assisted by Anil

Muhammad Ali
Great parson and honest worker
Good customer service

I visited the Three store in Ilford Exchange to switch my SIM and was assisted by Anil. He was outstanding throughout the process, making everything smooth and comfortable. The customer service was excellent, and I would highly recommend this branch.

Manager mr Shabaz is really good. Great service provided from all the team…highly recommend going to three store in ilford.

Absolutely shocking experience.

At the Three Store East Ham Exchange Mall, staff added a second contract with a phone number when I only asked for a tablet. This was NEVER clearly explained. I ended up paying for two numbers while using only one.

Over 2+ years, I lost around £250–£300 for something I didn’t even use.

After leaving in December (after 11 years with Three!), they STILL charged me. When I called, they said it was for the tablet contract and even tried to make me pay another month just to close it.

Complaint reference: 260305104236866.

This is misleading and feels like a scam. Avoid this store.

We had great experience in this store.
Want to mention “Wesley”. He was so good and even though it was already closing time. He was there and served us thanks for him

Great experience, and Mr Anil was very helpful in all aspects.
Thank you to him.

Mohammed Ali, was very helpful and friendly. Excellent interaction.

Anil Zain Fajr and the managers Soukayna &Harms.

I am very happy with the customer service provided by the people above. The team in Ilford store are very professional, kind, nice, extremely helpful and very understanding and polite. They all gone above and beyond to support and help me.

The team in Ilford deserve recognition and pay raise. Please Mr CEO provide that.

I can recommend the store in Ilford for all customers, you will be happy with their services.

Thank you all and God bless 🙌 you all.