Three UK - 3Store Lancaster SC Reviews 

68
•
TrustScore 5 uit 5

4,9

Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB Lancaster, North, GB

•

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Beoordeeld met 5 van de 5 sterren

I came in after having a faulty screen repair at one of the other shops in Lancaster and the staff recommended I bought a new phone because the other shop wouldn't do anything. Colly sat me down and o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought a new phone elsehwere im with three for my sim, they wouldnt help me set up my new phone so i went to a three store in lancaster and jodie helped me and talked me through my new phone she hel... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Colly was great from the off friendly and lovely, she is still training so she asked jodie the store manager to assist her,both girls assisted and found me a great deal on a new phone.they informed me... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Elektronica en technologie

Over Three UK - 3Store Lancaster SC

Geschreven door het bedrijf

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Geschreven door het bedrijf

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contactgegevens

  • Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, LA1 1NB, Lancaster, North, Verenigd Koninkrijk

  • 01524848234

4,9

Uitstekend

TrustScore 5 uit 5

68 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(68)

33.970 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Friendly happy visit

I went into lancaster shop because ut stopped charging properly and it was time for a new phone. I was greeted my the manager jodie she was super helpful and friendly she took me through the whole process to getme a new phone and the best deal. My daughter is due an upgrade soon i will definitely be back.

1 mei 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hi, Tracey! We’re so glad we could help get your charging issues sorted with a brand-new phone! It’s lovely to hear that Jodie took such great care of you. We can’t wait to welcome you and your daughter back for her upgrade soon! 🥰 -Prabhjeet

Beoordeeld met 5 van de 5 sterren

Pleasant experience

Dean was friendly and a very pleasent young man. Nothing was too much service.

25 april 2026
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Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hi Bridget, it’s lovely to hear that Dean was so helpful and made everything straightforward for you. We’re glad you had such a pleasant experience and felt well supported. -Kishan

Beoordeeld met 5 van de 5 sterren

Good folk to deal with.

Knowledgeable, polite, insightful, thoughtful and kind.

Sorted. Thankyou Liam.

Best regards. Ian

22 april 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Ian, we're glad to hear that Liam provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq

Beoordeeld met 5 van de 5 sterren

Great service from 3

Had already spoken to an advisor last week and came today to get it all sorted out. Saw Dean who did me an even better deal and set it all up for me, making both my devices sync-up together. Thanks

11 april 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Big shoutout to Dean for turning customer service into a full on joyful experience! 🎉 Alan, this is exactly what we want our customers to feel, valued and happy! Here’s to many more smiling moments together! 😃 -Kashish

Beoordeeld met 5 van de 5 sterren

Thanks to the staff

Staff helped me find a better deal with an upgraded Samsung phone. Great stuff ! Excellent service from Dean who got me all set up and running

9 april 2026
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Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

We’re delighted our team guided you to a great option and Dean ensured everything was set up perfectly. -Suhaas

Beoordeeld met 5 van de 5 sterren

Liam was great

Liam was great, have all the confidence when dealing with him. Made a scary move to a new phone a lot calmer and easier

8 april 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hello, Jackie! We’re so pleased Liam was able to make your move to a new phone feel calm and easy, giving you the confidence you needed throughout the process! 😇 -Prabhjeet

Beoordeeld met 5 van de 5 sterren

Account help in store

Just need a couple of accounts sorting quickly, and a few new lined adding. Great service. All done before parking ran out.

6 april 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hi there! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas

Beoordeeld met 5 van de 5 sterren

5 star

Me and my partner both needed upgrades, we went into EE first and had a negative experience so went next door to Three. Right away the guys did a great job of sussing out what we needed, found us both new devices with the roaming we wanted. Absolute experts, 5 stars.

6 april 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Thanks so much for sharing this, Susan. We’re delighted our team could quickly understand what you and your partner needed and get you set up with the right devices and roaming options. It’s great to hear they made the process smooth and enjoyable 🎉 -Neha

Beoordeeld met 5 van de 5 sterren

Easy one

Popped into store for a quick an easy one, wanted the cheapest of everything as I'm not a heavy user. Only needed calls and texts. Advisor helped me sort out a tablet for myself too! He set it up for me too which was great ..

23 maart 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Thank you for visiting our store and sharing your feedback, Robert! 😊 We’re so pleased to hear that one of our team member made everything simple for you and even set up your tablet. 📱✨ -Veronica

Beoordeeld met 5 van de 5 sterren

New phone at last

My phone wasn't working and had to visit the shop multiple times, trying multiple different things to work out the cause. In the end advisor helped me sort out a new device and explained it all to me in a way that me and my partner could understand. Can't wait to try this new one out and finally have a working phone.

18 maart 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Beoordeeld met 5 van de 5 sterren

Must have been made by AI not by me

NoWent to Lancaster store to look at new phones, was served my a lovely lady called Jodie the manager ,she talked me through my options and we found a new phone she helped me get set up. Great to deal with.

1 maart 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Alastair, this absolutely made our day! We’re so happy Jodie could walk you through everything and help you find the perfect new phone. She’s brilliant at making the whole process easy and enjoyable. Thanks for sharing your experience! 😊 -Ayesha

Beoordeeld met 5 van de 5 sterren

I had an email about my upgrade and…

I had an email about my upgrade and chose to visit the store to speak to someone face to face, They kindly helped me sort a new phone out and helped an old man get his stuff across,great work

18 februari 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Wow, Terry! 🎉 That’s wonderful to hear. We’re so glad you felt comfortable with our service from our colleague. Thank you for sharing, helping our customers is always our pleasure! 🥰 -Kashish

Beoordeeld met 5 van de 5 sterren

Brilliant!

Popped in to enquire anas was brilliant told me about a trade in deal which meant I could upgrade early and pay off my old phone I got more data and a new phone and I can claim a free watch! He sorted it all out and transferred all my data!

17 januari 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

What a magical moment 💕 Anas created the best possible deal for you, Ben, ensuring 5 ⭐ service. Your happiness means the world to us 🌈 Here’s to building many more special memories together. -Ashifa

Beoordeeld met 5 van de 5 sterren

Great as always!

Weve bern with 3 for a number of years now and dean usually sorts us out ,he was on a day off but jodie was fantastic,she sorted our phones out and 2 new tablets for the same cost as we was paying. We visited again to transfer our data abd jodie was on hand again to help us! Really pleased and akways receive amazing service from the staff at your lancaster branch.

12 januari 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Beoordeeld met 5 van de 5 sterren

Amazing staff

Amazing staff, very helpful

11 januari 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Beoordeeld met 5 van de 5 sterren

Helped me switch

Came to 3 store as my o2 contract was ending and the signal is poor , they did a coverage check for me and said I’d get signal , they were friendly and helpful, helped me moved my number across. So far so good!

6 januari 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

Beoordeeld met 5 van de 5 sterren

Well done !!

Liam the guy who sorted our phones and internet out was very clued up with setup and great information he told , great !

2 januari 2026
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Thanks for your 5 ⭐ review, John, and it's lovely to hear that you enjoyed great customer service from Liam with your mobile and Broadband services. We appreciate you taking the time to share this with us. Happy New Year 🎊. -Michael

Beoordeeld met 5 van de 5 sterren

Had an impromptu visit to the store but…

Had an impromptu visit to the store but ended up upgrading my phone and getting a prepaid Mastercard gift from Samsung to boot. Great stuff!

22 december 2025
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

That’s what we like to hear, Sandra! 🥳 We’re absolutely buzzing that your spontaneous visit turned into a winning trip with a shiny new upgrade and a Samsung treat to top it off. Thank you for the stellar 5 ⭐ review, you’ve truly made our day! -Kishan

Beoordeeld met 5 van de 5 sterren

My best phone experience to date

Dean and Jodie provided perspective altering service during my visit. I was skeptical about three, but their professionalism and candor ensured I felt at ease, especially as a vulnerable person.

19 december 2025
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hi James, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Beoordeeld met 5 van de 5 sterren

Fantastic

Fantastic, brilliant staff that supported me with my phone journey and broadband 😊

16 december 2025
Review zonder uitnodiging
Logo Three UK - 3Store Lancaster SC

Antwoord van Three UK - 3Store Lancaster SC

Hi Anthony! We absolutely love hearing this. We're glad to hear that you were given excellent support throughout. Hope you have a wonderful day 😊 -Kashish

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