I came in to lower my contract and was made aware of a second contract in my bill that i had been paying for over 2 years. Miz was genuinely the best help i could’ve asked for, got on the phone himsel... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 51, Peel Avenue, Trafford Centre, M17 8AA Manchester, North, GB
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Lees wat reviewers zeggen
Was served today by Saao—what a wonderful soul! He was incredibly polite and never pushy in any way. He sorted us out with the best deal, and the whole process was quick and smooth. Very knowledgeab... Toon meer
Bedrijf heeft geantwoord
I would recommend three network as they are so understanding and caring and they go beyond. I really enjoyed my time upgrading really fast and simple. I would recommend 3 to anyone.
Bedrijf heeft geantwoord
Miz was fantastic! He gave me a very good business deal. He also helped me cancel a contract. Amazing service will definitely recommend 3 Trafford.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Manc. (Trafford Ctr)
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
Unit 51, Peel Avenue, Trafford Centre, M17 8AA, Manchester, North, Verenigd Koninkrijk
- 01617473945
4,8
Uitstekend
158 reviews
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Fantastic customer service
Fantastic customer service. Knowledgeable and friendly.
SAHIL successfully transfered my data to my new phone
8 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Thanks for sharing, Marie! 🎉 Sahil clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
I would recommend three person call…
I would recommend three person call Sean was very helpful and went beyond thank you so much
8 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hey Alan! 🎉 That’s awesome to hear! A huge shoutout to Sean for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Sean was amazing and very helpful
Sean was amazing and very helpful. He really listened and found the best deal for us.
8 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Muhammad, we’re pleased Sean was able to provide such helpful guidance and find the right deal for you. -Shivam
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
We really appreciate this, Sherif! Miz is fabulous, and your feedback made our day. 😊 -Veronica
Miz and Gemma were fantastic!!!!
7 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hey Anne, that’s superb! 🎉 We’re glad Miz and Gemma made sure everything was sorted out smoothly for you. -Samad
Amaan was extremely helpful and made process so smooth
Amaan was extremely helpful and informative, customer skills amazing will revisit in June when another contract due to end made the whole process so easy relaxed atmosphere thank you
4 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hello, Angela! It’s fantastic to hear Amaan made the whole experience feel effortless and created such a welcoming atmosphere for you. Knowing you’re already planning to return in June really shows the impact of his support. 🥰 -Prabhjeet
Eesa was very helpful with my queries…
Eesa was very helpful with my queries and managed to deal with 2 issues very professionally and in a great time. Thank you Eesa.
4 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hey Stephane, that’s fabulous 💫 We're delighted that Eesa took such great care of you and made sure everything was handled with real expertise. Wishing you plenty of joy and smiles ahead ❤️ -Arvind
Nice experience buying broadband with…
Nice experience buying broadband with Anil, very polite and cooperative with our order of 3G broadband, will use again
3 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
We really appreciate your feedback ✨. Anil’s courteous approach and clear assistance ensured your broadband purchase was straightforward and enjoyable. -Shivam
Adam was a great help this evening
Adam was a great help this evening. Thankyou
2 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Woohoo! 🎉 Amazing! Great to know that Adam was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
I didn’t catch the guy’s name as he…
I didn’t catch the guy’s name as he wasn’t wearing a name badge ( big no no for retail worker😂) but he was lovely, helpful and very straightforward with how he could help me. 200% recommending the store would return anytime!
31 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Thanks so much, Lucian! We’re absolutely buzzing to hear how brilliantly you were looked after. It’s amazing to know the team made everything clear, easy, and genuinely enjoyable for you. Your enthusiasm means the world to us can’t wait to welcome you back again! -Manavata
Saad is great
Saad is great
Very helpful
Very friendly
Gemma is great too
24 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Your recognition of Saad and Gemma means a lot. We are glad their dedication created a smooth and friendly experience for you. -Suhaas
Quick turnaround and very helpful
Quick turnaround and very helpful. Would definitely recommend.
22 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
David, we’re thrilled to know our team provided timely support and clear guidance. Your recommendation means a lot. -Suhaas
He explains how the contract works
He explains how the contract works
Miz
17 maart 2026
Review zonder uitnodiging
Third party subscription scam! Stop it!
Third party subscription scam! Stop it! I have 6 contacts with three last year out of no where third party subscription happened to one of my line i found out after 6 months three gave me that company number to ask for money back they didn’t and it’s happened again to another line I find out after 2 month they charged me over 400 quid and I don’t know what subscription is it?!!!!! It’s scam
My question is that why three working for scam company are you having share with them? I got zero cap on all line i don’t want any third party bullshit anymore I told customer service seem they don’t want to listen I want my money back I had all this 6 lines with EE network and this scam never happened with them ever guys you sort it out for me okay if not I go back to EE simple is that you guys treat your customers not very well at all
17 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hi Bawar, we're very sad to see this has been your experience, we'd like the opportunity to investigate this further, so we can best do this for you, please get in touch with us on our webchat via the link here: https://bit.ly/3C43TKN -John
So very helpful with walking us through…
So very helpful with walking us through everything ,Very kind.
9 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hi Paul, we’re pleased that our team could provide such a clear and attentive introduction to our services for you. -Kishan
Ibrahim & the staff were absolutely…
Ibrahim & the staff were absolutely fantastic !.I was victim of a scam & he went the extra mile to get me back on line.Couldnt have done more!
Thank you 🙏
7 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hi Alan, thank you for sharing this with us. We’re really pleased to hear how Ibrahim and the team supported you during such a difficult situation, and that they went the extra mile to get you back online. Your kind words mean a lot, and they’ll be delighted to know their efforts were appreciated. ⭐ -Neha
Miz is very polite and very helpful to…
Miz is very polite and very helpful to us in our transaction, easy to talk to, very professional.
4 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hey Voltaire 😊 Thanks for this lovely 5⭐ review about the service you received from Miz. We really do appreciate it -Jade
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hi Amr, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Anil at the Trafford Centre
Anil at the Trafford Centre branch was super patient, went through every option very clearly without any feeling of pressure to commit.
2 maart 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
Hi Holly, it’s brilliant to hear that Anil at our Trafford Centre store provided such a calm and thorough experience by explaining all choices with a relaxed approach. -Kishan
Very disappointed
I am extremely disappointed with the service I received from Three, branch in Trafford Centre Manchester.
I was advised by Sahil to contact him for support to resolve my issue. I followed his advice and reached out to him. But yesterday, despite of numerous attempts to contact him, yet I have still not received any response. The lack of communication and follow-through has been very frustrating. And he knows the urgency of this matter.
It’s disappointing to experience such poor customer service, especially after being directed to seek help. I expected a much higher standard of professionalism and responsiveness.
Unfortunately, this experience has left me feeling undervalued as a customer. I hope the company improves its communication and support process moving forward.
25 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Manc. (Trafford Ctr)
We’re sorry to hear about the difficulties you faced and the lack of communication after reaching out for support, EG. We understand how frustrating this must have been, especially given the urgency of your matter. Please accept our sincere apologies for the inconvenience and for not meeting the level of service you rightly expected.
We truly value you as our customer and are committed to delivering a much higher standard of professionalism and responsiveness moving forward. If you’d like to raise a formal complaint, you can do so here: https://bit.ly/3uJlOrF. -Kashish
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