Came into store and spoken to Aaron today and he managed to help me get better value compared to what I was spending with Aaron and made I all simple for me to understand, thank you
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
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Lees wat reviewers zeggen
Came in for a replacement phone and was served by Aaron. Was very knowledgeable about the phone and affordability. I had a budget which he respected and he found me a suitable phone for a good price.... Toon meer
Bedrijf heeft geantwoord
Spoken to aaron today in reguards to how to use a smartphone and have some features explained to me since im nkt too familiar woth smartphones but i was carefully walked through ensuring i understoo... Toon meer
Bedrijf heeft geantwoord
Peter was very helpful in talking me through the available deals for home broadband and setting me up with the best product suited to me. Very straightforward process and helpful staff!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store N'castle (N'humberland)
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, Verenigd Koninkrijk
- 01912612867
4,9
Uitstekend
162 reviews
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I am incredibly disappointed with the…
I am incredibly disappointed with the dishonest service at the Three Store in Newcastle. I signed a 24-month contract under the explicit assurance from staff that my monthly bill would be £15. In the second year, my bill unexpectedly jumped to £31.50 per month, which is more than double what I agreed to. Three now claims the £15 rate was only a temporary introductory discount. This crucial detail was intentionally omitted by the representative who sold me the contract. Had I been told the truth, I never would have signed. This feels like a bait-and-switch tactic. Do not trust their verbal promises.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Moshe, we can understand why an unexpected change in your monthly payments would be frustrating. Contract terms and pricing structures are outlined in the agreement provided at sign-up, so we recommend reviewing your signed contract for full details. If you need any further help, please contact us here: https://bit.ly/3C43TKN. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. - Three Social Media Team
Came into store and spoken to Aaron…
Came into store and spoken to Aaron today and he managed to help me get better value compared to what I was spending with Aaron and made I all simple for me to understand, thank you
17 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Osazuwa, we really appreciate your feedback! 🌟 It’s great to hear Aaron guided you to a better deal and explained everything clearly. – Three Social Media Team
Great help from the team
Great help from the team, Peter explained all the changes well and made the process very easy
12 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Emmanouil, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Peter and our staff could make your experience smooth and enjoyable. – Three Social Media Team
Very good service from Peter.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Alan. We are thrilled to hear you received such great service from Peter. Thank you for taking the time to share your positive experience with us.— Three Social Media Team
Peter was very good
Peter was very good, very patient and I am very happy to be served my him every time.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Thank you for your kind words, Elizabeth. We’re thrilled to know Peter took great care of you. 🙌 — Three Social Media Team
Came in to ask for help with my phone…
Came in to ask for help with my phone issue and Aaron was able to help correct my account issue while at it 10/10
8 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Tazudur, thanks for sharing your feedback with us. It is great to hear that Aaron was able to multitasking and clear up both your device and account queries so efficiently.— Three Social Media Team
Paris and Amy were great setting up my…
Paris and Amy were great setting up my new phone and Amy got me a great deal
7 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Gordon, we appreciate your feedback. It’s great to know Paris handled the setup smoothly and Amy found an offer that suited you perfectly.
– Three Social Media Team
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hey Peter, that’s awesome! That’s exactly what we like to hear. Thank you for your feedback. – Three Social Media Team
Daughter needed replacement phone and…
Daughter needed replacement phone and was on a budget. Aaron was knowledgeable, helpful and respectful of our budget.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
That’s amazing to hear, Ruth! It’s wonderful to know Aaron was able to guide your daughter to the right device while being mindful of your price range. Thank you for the feedback. 🙌 — Three Social Media Team
Came in for a replacement phone and was…
Came in for a replacement phone and was served by Aaron. Was very knowledgeable about the phone and affordability. I had a budget which he respected and he found me a suitable phone for a good price. Very happy with the experience I had and walked away with everything I needed and wanted.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Emma, thank you for this lovely 5⭐ review. It’s great to hear Aaron respected your budget and helped you find the right phone at the right price. We’re delighted your visit was so positive.
— Three Social Media Team
I couldn’t recommend Pete at Three…
I couldn’t recommend Pete at Three highly enough. He spent a considerable amount of time with me, patiently talking me through all of the different options available and answering every question I had. At no point did I feel rushed or pressured into making a decision.
What particularly stood out was how helpful and considerate he was when it came to my elderly parents. He took the time to sit with me and explain the options that would suit them too, and reassured me that when they come into the store, he will personally help them set up their new phones and transfer everything across from their old ones.
Pete genuinely could not have done more to help. His patience, knowledge and customer service were exceptional, and it was lovely to deal with someone who was willing to take so much time to make sure we understood everything and were happy with our choices.
A huge thank you to Pete — he is an absolute credit to Three.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Thanks for the fantastic 5⭐ review, Amy. Pete’s care, clarity, and commitment to helping both you and your parents shine through in your experience. We’re delighted he made everything easy and reassuring.
— Three Social Media Team
Very helpful
4 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hey Lynn, it's wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Very good service
4 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
That’s brilliant, Sally 🌟 Glad to know the support left such a positive impression 💙
- Three Social Media Team
Lovely staff!
Peter was very helpful in talking me through the available deals for home broadband and setting me up with the best product suited to me. Very straightforward process and helpful staff!
3 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Sophie, it’s great to hear Peter made everything easy to understand and helped you pick the right broadband plan. – Three Social Media Team
Great experience
Great experience. Thanks Tommy much appreciated
3 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Janice, it’s wonderful to know Tommy made your time with us worthwhile and helped create an experience that left you feeling delighted with the outcome. — Three Social Media Team
Paris sorted me out a great deal and…
Paris sorted me out a great deal and setup new phone.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hey, Linda. We're thrilled to hear that Paris sorted you out with a fantastic new phone and deal. Thank you for sharing your feedback! 😇 - Three Social Media Team
Amy was really helpful
3 augustus 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
We're so glad to hear Amy worked their magic, Geoffrey:) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. — Three Social Media Team
Antwoord van Three UK - 3Store N'castle (N'humberland)
This made our day 🌈 Trevor. We’re glad Paris delivered such top‑tier support 🌼
- Three Social Media Team
Very supportive service made it very…
Very supportive service made it very easy to sort out new phone and provided a great service
25 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Jack, We are glad to hear that you received such supportive care and that getting your new phone sorted was made so easy. It is great to know you had an excellent experience with us.— Three Social Media Team
Tommy was an absolute gem woth helping…
Tommy was an absolute gem woth helping me throuhh every step, would defo reccomend!!!
20 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store N'castle (N'humberland)
Hi Jake,we're delighted you had such a smooth experience with Tommy. Thank you for the amazing 5⭐ review! Your recommendation really means a lot to us.
Three Social Media Team
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