Three UK - 3Store Oxford (Westgate) Reviews 

Chloe (Oxford store) was incredibly helpful and nice to deal with. I would definitely come back to this store to deal with her!

Marcuss has been attentive and extremely helpful to me and my wife. We were thinking of changing the company that provides our mobile phones but having been helped by Marcuss we have decided to stay with 3mobile

Came in today determined to change provider. However Marcus's was so helpful and dealt with all my issues I have now decided to stay with 3.

Well done Marcus's and thank you so much for your help.

James in the Oxford Westgate store was extremely helpful. Friendly service.

Jahlecia was very professional; great customer service skills and generally very helpful.

Great and very helpful reception by Omid. He provided detailed information about the existing offers and prices and helped to choose an offer perfectly adapted to my needs.

Jerome delivered an excellent level of customer service, he was very knowledgeable about the product and really patient in responding to all of my questions!

Big thanks to Jerome excellent service was very helpful and very patient. Also got us a great deal!

Jerome was extremely helpful and professional! We are very happy with the service. Jerome clarified for us anything that we wanted to know and we sorted everything out quickly.

Jerome was really helpful, understanding and accommodating

Chloe was amazing. I didn’t felt rushed and she was so patient, explaining all the options and giving me the best deals. She also explained that if I want to buy a new phone I can have advantages by being a university staff member. Loved her service.

We were served by Chloe and she was absolutely amazing
Taking care of all our contract renewal, getting us the best deals
She was very helpful and knowledgeable

I went into store with issues on my phone and they managed to fix them. I an very happy with the in store service.

Great experience at your store today. James was amazing, friendly and helpful, good customer service, highly recommended
Thank you

⭐⭐⭐⭐

We would like to say a huge thank you to the team at the Three Store in Oxford Westgate, especially Jahlecia and the manager, Chris.

We visited the store yesterday regarding a problem with Babbu account, and Jahlecia kindly asked us to return the following day so she could look into everything properly. True to her word, she worked incredibly hard to resolve the issue and kept us informed throughout.

Chris also stepped in and was extremely helpful and supportive. Together, they went above and beyond to sort everything out. They even helped reduce Babbu’s monthly phone bill, which was an unexpected bonus.

The issue with Babbu’s credit file was caused by an error that wasn’t his fault, and thanks to their help, we’re hopeful that once the credit record has been updated over the next month, he’ll be able to move forward with applying for his mortgage.

The customer service we received was outstanding. Both Jahlecia and Chris were patient, professional, understanding and genuinely cared about finding the best outcome for us. It’s rare to receive such dedicated service these days, and we left feeling listened to, valued and very grateful.

Babbu is extremely satisfied with the outcome, and we wouldn’t hesitate to recommend the Three Store at Oxford Westgate to anyone. Thank you both for your kindness, professionalism and for going the extra mile.

Amazing experience

Very good customer Service, great kindness.

Hasnain was very helpful, very confident, nice. Gave me a great offer, I will think about it and he also helped with my SIM card and fixed my issue. I had full information about my problem.

I went in today because I was concerned about the security of my Three account. Chloe was very very helpful and helped me through the whole process. She let me know that I was a victim of fraud and then took steps to help me secure my account. Firstly she changed my email address back and then issued a new sim card for the card that the scammer had taken out, locking them out. Then she walked me through the process of reporting it to the Three fraud line.

Throughout the process, Chloe was extremely professional and kind and even sat with me while I was on the phone with Three's fraud department.

I think that Chloe really went above and beyond in proving the best possible customer service and I think she should get a massive bonus and pay rise and promotion.