Upgraded my phone today in the Poole store and the person who managed this for me was so great. Really friendly, patient and informative. Went over options and sorted everything for me before I left.... Toon meer
Bedrijf heeft geantwoord
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Thank you Karl for your excellent 👌 service .taking time and patience with explanation of everything
Bedrijf heeft geantwoord
Went in to the Poole shop today & was served by Kyle. He helped me with my new upgrade & features on phone as I am completely clueless, lol. Kyle was very helpful, accomodating & polite throughout. Ge... Toon meer
Bedrijf heeft geantwoord
I’ve been a Three UK customer for about 8 years now. More recently I’ve had several occasions to visit the Poole branch for technical assistance. The staff there are always extremely helpful. In pa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Poole
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
40/41 Dolphin Centre, BH15 1SU, Poole, South, Verenigd Koninkrijk
- 01202349997
4,7
Uitstekend
50 reviews
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Kyle at three store in Poole was…
Kyle at three store in Poole was amazing, very helpful and professional, I love three because it gives me everything I need and the staff are always helpful and friendly.
18 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Poole
Hello Alan, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Outstanding customer service
Outstanding customer service at the Three store in the Dolphin Center
16 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Poole
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
So helpful amazing service
16 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Poole
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Antwoord van Three UK - 3Store Poole
Thanks for this fantastic 5⭐ review, David. We really do appreciate it! Have a great day 😊 -Jade
Thank you very much for your precious…
Thank you very much for your precious help and brillant customer service.
5 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Poole
Thanks for this amazing 5⭐ review, Viviana. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Excellent five star efficient service…
Excellent five star efficient service really helpful hundred percent Recomend
4 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Poole
We appreciate that, Jaime, thank you so much :) -Scott
Kylie was very helpful as he took out…
Kylie was very helpful as he took out time to explain available options which made the whole process was seemless...
4 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Poole
We're so pleased to hear that, Ozumba. Sounds like Kylie was a great help :) Thanks for your review -Scott
Worth a visit
Came in today to talk through options with Kyle, he was great, thorough explanations that felt relevant and like he was trying to find the best option for me. Highly recomended
2 november 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Poole
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Never again Three!
Three Hub arrived. Set it up. No Internet connection.
Moved the Hub around. Nothing.
Went on chat. Helpful, but still not working. Advisor tested Hub.
Hey Ho! It's faulty. Exchange arranged for following day with DPD.I'm profoundly deaf, so may miss knock at the door. Informed DPD. Message sent to driver. Ignored. Message to say no answer. Deliver Monday. Monday I happen to see a white van. It was DPD. Yes she received the message, no she didn't text-no time in her busy schedule.
So tried to set up again. Nothing. Turned Hub over to reset-no SD card!
Back to chat. X3 advisors, as didn't know what I meant as all hubs go out with SD in place. No they don't! Finally 3rd advisor helped. I'd been 3 hours on chat by then. Informed it would take 72 hours to reach me and that the return hasn't been deregistered, so I couldn't connect anyway! SD card arrived. Still no Internet connection. I got onto chat. Spoke with Melissa, who said how frustrating it all has been. She said she could get me connected, if that's what I wanted, or cancel. I stayed as appeared connected. Melissa said well within cooling off period if I changed my mind.
Oh no I wasn't!
Went to my friends himself, used her Internet to join another firm as Switch.
Received a threatening email from 3 stating that if I went ahead the I would have to pay £390.58.
I went to Barclays Hub Pool. Lisa dealt with 3. They were rude and nasty. She asked them to waive as a Goodwill gesture the £390.58. Refused. She told him what she thought of the company Customer service. He then said he could cancel and the Switch. Went ahead.
Received a letter with packaging strip of polythene. The letter was again not nice.
No one should be treated like dirt as this company do.
Advisors were all helpful.
Never again 3!!
Today 21st October, a demand from Three
Hi there, it's Three.
Your bill for the account 141814651 is now ready.
This month's total is £-10, and it's due on 27/10/2025.
If you have a recurring payment set up, there's no need to do anything - we'll take it in the usual way.
You can check your bill online or in the Three app:
I have replied sayin I won't pay £10. And if they bully me again I will go to the Ombudsman.
Well, that was a quick response back.
Refunded £10 to ny bank account.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Three UK - 3Store Poole
We're so sorry to hear that you experienced this, Colette, and completely understand that reasonable adjustments should also have been made with the delivery arrangements. From what you've shared, it appears that you have been provided with a free cancellation. Whilst we understand this is helpful, we want to make sure your experience is investigated. Please chat with our Wellness team for some additional support with this: https://bit.ly/3PDWFGB. -Michael
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