Lovely customer service by Tsion at three, went there for device upgrade and she helped us really well, provided all the necessary information and was really quick with all the formalities. Loved the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ Stratford Westfield, London, GB
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Lees wat reviewers zeggen
Great customer service by Tsion, she is lovely to talk to. She provided all the necessary information and was quick with finishing up the formalities. It was really sweet to be served by her.
Bedrijf heeft geantwoord
Vinny he is clear and makes you understand everything ask for approval every time hes going to change something,doesn't make you nervous and I felt really comfortable with him I couldn't asked for an... Toon meer
Bedrijf heeft geantwoord
Kai and Esha were exceptional at customer service. I am so happy that they served me I was able to Lean a great deal about using my three service. Stratford Branch
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Stratford
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ, Stratford Westfield, London, Verenigd Koninkrijk
- 02085550132
4,9
Uitstekend
549 reviews
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Moss
Moss, thank you for servicing me today. You have provided me with a service and miss-sold me your products. only to find out that wht you have told me was not what I was getting. My cost wasn't gona be £27, I would have to pay £48 pm. I was so disappointed 2 weeks later.
I decided to cancel the whole package and stay put with my other provider.
You gave me wrong information without verifying with experienced colleagues. you need more training.
I was very upset and not happy after you put on a show.
3 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Hettie, we are absolutely thrilled to hear this! Moss was brilliant at guiding you through the options and ensuring you walked away with the most cost-effective package.— Three Social Media Team
Everything was great!
Everything was great!! Thanks to Joel made my birthday Memorable by helping me with my I pad. Thanks a lot.
3 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hey Goutham, thank you for sharing your feedback. We’re delighted to hear Joel helped make your birthday feel extra special while assisting with your iPad. We truly appreciate you taking the time to leave a review. 🎉
-Three Social Media Team.
Wareesha was soo amazing
Wareesha was soo amazing! She made sure to take me though my plan upgrade! Amazing girl!
2 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi there, thank you for sharing your experience. We’re delighted to hear Wareesha guided you through your upgrade so confidently and made the process enjoyable.
– Three Social Media Team
Saleem had excellent customer service…
Saleem had excellent customer service skills, assuring, informative. Switched us to an eSIM in a matter of 5 minutes. Explains everything and makes sure we understand.
1 juli 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Tierre, thanks for taking the time to share your review. We're pleased to know that Saleem offered reassuring support, explained everything thoroughly, and completed your eSIM switch in very little time.
– Three Social Media Team
This guy was very rude and was in rush…
(Joule) This guy was very rude and was in rush to make us to take plan . He didn’t want to explain the way he behaves with us was totally unacceptable.
30 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi there, we’re really sorry to hear about your experience. We want to make sure this is looked into properly, so please contact our Customer Support team through https://bit.ly/3C43TKN or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. Our team is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm and they’ll be able to review your account and assist you further.
Three Social Media Team
Moss you are amazing
Moss you are amazing, the first time in my life someone like you has helped me.
Me and my Husband are happy. Excellent.
29 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Jesmin. We are delighted to hear that Moss provided such outstanding care, marking a wonderfully positive experience for both you and your husband. — Three Social Media Team
Misleading Order, Rude Staff, Broken Complaints System — Total Failure by Three
I ordered a 5G broadband from Three and received an email confirming it was ready for collection. I travelled to Westfield Stratford next day afternoon to pick it up, only to be told the store had no stock at all and that they “didn’t know why I got the email.” Instead of resolving the mistake, the staff member (female, hijab, glasses) repeatedly tried to upsell me into paying £1 more for the same device in a different colour. When I declined, she became rude, dismissive, and kept cutting me off mid‑sentence.
The worst part was the ID refusal. Three’s own Important Information email clearly states the only requirement for collection is a driving licence in the same name. That’s it. I had my licence, in the correct name, exactly as Three requires. The only reason the address wasn’t updated yet was because I hadn't received the new license from DVLA, which is completely normal after moving house. Despite this, the staff member refused to accept it.
And here’s the key detail she ignored:
My old licence address matched the billing address on my Three order.
She could have verified it instantly. She didn’t even try. She insisted on an updated address that Three does not require, blocked the collection, and made me feel belittled, dismissed, and completely unvalued as a customer.
To make things worse, Three’s online complaints form didn’t work at all — it repeatedly failed to submit — so I had to waste more time going through live chat just to raise the issue. Three’s systems, staff training, and customer service processes are all failing at the same time. Completely unacceptable.
21 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi there, we’re sorry to hear about the difficulties you faced when trying to collect your order. This isn’t the experience we want for our customers. Please reach out to us here: https://bit.ly/3C43TKN so we can look into this further. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm.
Moss you are lovely and kind
Moss you are lovely and kind, I do aporeciate your help which opens my eyes on yiur products and I'm very very grateful to you.
Sending my "metta" loving kindness to you. Have a nice day. ❤️
27 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi there. It is absolutely wonderful to read your feedback, and we are so glad that Moss provided such a kind and helpful experience to guide you through our products. We appreciate you taking the time to share your gratitude with us. Thank you so much for your lovely message, and we hope you have a truly fantastic day too.— Three Social Media Team
Moss you are down to earth caring…
Moss you are down to earth caring positive and loving, I wanted to leave the three company.. but you made my day and I now have a new home broad band and better service. Thank you
26 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Shema, it is wonderful to hear how a reassuring conversation with Moss completely turned your experience around and guided you toward a superior setup with our latest home broadband connectivity. — Three Social Media Team
Moss has provided excellent customer…
Moss has provided excellent customer service, such an amazing person ,kind and friendly, definitely 10/10
23 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
This is the kind of feedback that makes us smile! We’re thrilled to know Moss made such a strong impression. 🌟 – Three Social Media Team
I would like to appreciate Moss for…
I would like to appreciate Moss for their excellent customer service and dedication. They consistently show patience, professionalism, and a positive attitude while supporting customers. Their ability to understand customer needs and provide effective solutions is highly valued.
23 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Roshni, thank you for sharing this. We are thrilled to hear how well Moss has supported you and that their dedication has made such a strong impression. Your feedback is truly appreciated.
VodafoneThree Social Media Team
Kai has helped me with my inquiry and…
Kai has helped me with my inquiry and showed me how massage charger works
22 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Johnson 💖✨
So glad to hear this! Amazing that Kai could help with your inquiry and even show you how the massage charger works, love that level of care and support ⭐💗 -Ayesha
Moss your service was impeccable
Moss your service was impeccable,
Thank you for helping me achieve a new home broadband and phone plan
You made my day.
22 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Lovely, James! We absolutely love hearing this. We’re so glad you received the best support from Moss, and we can’t wait to welcome you back soon! 😉 -Kashish
Max done amazing service
Max done amazing service, and found the best deal for me
20 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
That’s impressive, Fayzilloev 🎯 it is wonderful that Max delivered such stellar support and secured an excellent deal for you 🌟 -Arvind
Moss
Moss, your communications skills are very good, you were able to turn me into a customer swiftly. And addition , very friendly with the customer . I am happy with him .
19 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Subidhya. Choosing a new provider is a big step, so it is fantastic that Moss made your transition over to us so effortless and welcoming. We are thrilled to have you on board with us and glad you experienced such exceptional care. -Shivam
Moss & samiha were really amazing
Moss & samiha were really amazing. They provided the best service. I walked out happy with my purchase.
19 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hey there. Thanks so much! 🎉 We’re so happy Moss & Samiha could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
Very good service from joel
18 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
We're so glad to hear Joel worked his magic, Joyce :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help -Kashish
Very happy with my experience new…
Very happy with my experience new customer second time in the shop and got dealt with a new phone very quickly. Saleem is very helpful
17 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
That’s impressive 🎯 Emma, we are glad Saleem and our team provided such prompt, expert support to handle your swift device setup during your return visit 🌟 -Arvind
Moss it was perfect thank you
Moss it was perfect thank you, good service.
16 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Thank you for your 5⭐ review, Akwasi! We’re happy to know you had a wonderful experience. -Neha
Moss you was excellent outstanding my…
Moss you was excellent outstanding my problem is sorted.
16 juni 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Stratford
Hi Shyamkumar, it is fantastic to hear that Moss provided such top-tier assistance and successfully resolved everything for you during your interaction. -Kishan
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