They were patient and helpfull and as long as you have what they are asking for then they will process your refund i would recommend using them they were great with me.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Toon meer
Bedrijf heeft geantwoord
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to... Toon meer
Bedrijf heeft geantwoord
First time for years we had bought concert tickets …for Take That circus tour May 30 at Southampton.3 days before our daughter was rushed into hospital. Thank goodness we had Ticketplan cover. Easy on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Contactgegevens
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Verenigd Koninkrijk
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
188120 (Ref No) Fabulous service
188120 (Ref No) Fabulous service. Due to an emergency operation, both my partner and I had to cancel our tickets and request a refund. The whole experience was very straightforward and I received my refund within a week. Highly recommend securing an eligible booking with TicketPlan. The staff were also extremely helpful and understanding.
16 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Jean McCauley,
We really appreciate you taking the time to leave us a 5* review.
We are happy to hear of your recent experience and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi Malcolm Graham,
Thank you for taking the time to leave us a review and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Thank you for the great service.
Thank you for the great service.
I would definitely recommend!
Many thanks
Charlotte
10 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Charlotte Brown,
We are pleased to hear that you would recommend our services!
We appreciate you taking the time to leave us a 5* review.
Kind regards,
Refunds Team
Refund for a show we were unable to attend.
Absolutely faultless service from start to finish.
Treated me with 100% respect throughout.
Can’t recommend this company enough. AMAZING!! ⭐⭐ ⭐ ⭐ ⭐
12 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Lisa,
We are so pleased to receive your positive comments which will certainly be fed back to our team.
Thank you for provising us with a 5* review and we are happy that we could assist with your refund.
Kind regards,
Refunds Team
Great experience getting a refund
Great experience getting a refund due to my partners cancer diagnosis. Most appreciated during a difficult time.
1 mei 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Alice,
This is great to hear!
Thank you for taking the time to leave us a 5* review and we are happy that we could assist with your refund.
Kind regards,
Refunds Team
Sorted my refund quickly with no fuss
Sorted my refund quickly with no fuss ! Very satisfied
24 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Jeremy,
Thank you for leaving us a 5* review, are are pleased that we could assist with your refund.
Kind regards,
Refunds Team
refund process was great
refund process was great, very last minute accident occurred and therefore couldn’t make the concert, team got back to me very quickly!
27 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Sara,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds team
Antwoord van TicketPlan
Hi Avril,
Thanks for sharing your feedback.
We’re glad your application was completed, though we’re sorry to hear the process felt slower than expected.
We appreciate you taking the time to leave a review, and your feedback.
Kind regards,
Refunds Team
It was a tedious experience
It was a tedious experience. I got sick and couldn’t attend an acting workshop in London and it was treated as if I couldn’t go to work for a month! I had to get a medical report from my GP just to get a refund. Then the system was hideous this time! It was so difficult to upload the documents there. It is made extremely difficult so that people give up on the refund application process. Obviously! So unnecessary!
27 maart 2026
Antwoord van TicketPlan
Hi Baris,
We’re very sorry to hear about your experience.
As administrators of the Refund Promise, we’re required to assess every application against the specified circumstances outlined in the Terms and Conditions. This means requesting
medical evidence so we can accurately review each application.
We’re also sorry to hear that you found the document upload process difficult on this occasion, and we value your feedback on this.
Kind regards,
Refunds Team
Quick no fuss service
I had to apply for a refund and the online application process was very simple and the staff were very understanding and processed my refund very quickly and with minimal fuss.
15 april 2026
Antwoord van TicketPlan
Hi Tiffany,
Thank you for leaving us a 5* review.
We appreciate your comments, and glad we have been able to provide you with a refund.
Kind regards,
Refund Team
Antwoord van TicketPlan
Hi S M H,
Thank you for taking the time to leave us a 5 * review, we appreciate your feedback.
Kind regards,
Refunds Team
Easy claims process!
Really easy to claim and got my refund very quickly. Would highly recommend you take out ticket protection!
16 april 2026
Antwoord van TicketPlan
Hi Jane,
Thank you for your recent 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds Team
The staff were accessible by phone and…
The staff were accessible by phone and were very efficient.
My claim was handled well.
15 april 2026
Antwoord van TicketPlan
Hi Michael,
Thank you for leaving us a 5* review, we appreciate your feedback .
Kind regards,
Refunds Team
Refund easy to claim and paid out quickly
We were unable to attend a concert due to husband being in hospital and we were refunded quickly with support on how to make a claim.
14 april 2026
Antwoord van TicketPlan
Hi Vanessa,
Thank you for taking the time to leave us a 5*, we appreciate your feedback.
Kind regards,
Refunds Team
After many genuine screenshots and…
After many genuine screenshots and attempts to get my refund Ticketplan state they are not regulated so they don’t have to do anything they don’t want to. They don’t want to pay out - have nothing to do with this company.
23 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Madge,
We’re very sorry to hear about your experience and the circumstances surrounding your application.
We understand how frustrating this must feel, especially after providing supporting screenshots. As administrators of the Ticket Protection on behalf of our partners, we’re required to review each application in line with the agreed Terms and Conditions. This helps ensure every case is assessed fairly and consistently, based on the specified circumstances of the Refund Promise.
We appreciate this isn’t the outcome you were hoping for. If you believe any information may have been missed, please contact us at refunds@ticketplangroup.com and we’ll be happy to take another look.
The TicketPlan Customer Care Team
Easier than expected
Was expecting a bit of a nightmare but claim form was well explained and simple to use. Placed claim Wednesday, got refund Monday.
16 april 2026
Antwoord van TicketPlan
Hi AK,
Thank you for leaving us a 5* review.
We are pleased to hear of your positive experience and that we have been able to provide your refund.
Kind regards,
Refunds Team
The refund process was super easy and…
The refund process was super easy and quick. Can’t fault the service and would purchase the cover again if it’s ever needed 👍🏻
20 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
We are pleased to hear of your positive experience !
Thank you for taking the time to leave us a 5* review and we are pleased to have been able to assist with your refund.
Kind regards,
Refunds Team
Very pleased with outcome of my recent…
Very pleased with outcome of my recent claim. Initially thought that there was quite a lot form filling and proof required but all went very smoothly when submitted. Would definitely recommend and use in the future when booking tickets etc
15 april 2026
Antwoord van TicketPlan
Hi Carole,
Thank you for taking the time to leave us a 5* review and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
5 star claims experience
Made the claims process easy & straightforward, would recommend
10 april 2026
Antwoord van TicketPlan
Hi Kay,
We are pleased that we could assist with your refund and thank you for leaving us a 5* review.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi Nigel,
We are pleased to hear of your positive experience.
We really appreciate you taking the time to leave us a 5* review and we are happy to have been able to assist with your refund.
Kind regards,
Refunds Team
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