They were patient and helpfull and as long as you have what they are asking for then they will process your refund i would recommend using them they were great with me.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Toon meer
Bedrijf heeft geantwoord
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to... Toon meer
Bedrijf heeft geantwoord
First time for years we had bought concert tickets …for Take That circus tour May 30 at Southampton.3 days before our daughter was rushed into hospital. Thank goodness we had Ticketplan cover. Easy on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Contactgegevens
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Verenigd Koninkrijk
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Goed
3K reviews
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Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van TicketPlan
Hi Rachel,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments, and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Swift Attention
Being in our 70's and 80's, it was reassuring that we could claim our money back for a concert, which we were unable to attend, due to my husbands ill health.
Every step was straightforward, and someone was at the end of a phone to guide me in the process.
Once I submitted all relevant documents, our claim was successful within 48 hours.
Thank you Nicole.
13 mei 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Pat,
We are so pleased to receievd your positive comments.
Thank you for providing us a 5* review. We are pleased that we coukd assist with your refund.
Kind regards,
Refunds Team
They honoured my claim swiftly and…
They honoured my claim swiftly and without question
24 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Paul,
Thank you for your recent 5* review.
We are pleased to have have been able to assist you.
Kind regards,
Refunds Team
Very professional
Very professional, kept me informed how things were progressing with my claim. My refund went smoothly.
1 mei 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Geraldine,
Thank you for your recent 5* review.
We appreciate the feedback you have provided.
Kind regards,
Refunds Team
Quick and efficient in arranging a…
Quick and efficient in arranging a refund on a ticket I was unable to use
23 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Jan,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad we have been able to provide you with a refund.
Kind regards,
Refunds Team
Good work, finally sorted
Things were a bit sticky to start with, but all sorted in the end.
29 april 2026
Antwoord van TicketPlan
Hi Jon,
Thanks for sharing your feedback.
We’re glad your application was completed, though we’re sorry to hear the process felt sticky to start with.
We appreciate you taking the time to leave a review, and your feedback.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi Customer,
Thank you for your 5* review and we appreciate your comments.
Kind regards,
Refunds Team
My experience with TicketPlan has been very bad …
My experience with TicketPlan has been extremely disappointing and frustrating. I submitted a claim after being unable to attend an event due to a serious medical condition. I provided clear and genuine evidence, including confirmation from my GP regarding my severe asthma, along with supporting documentation and screenshots. I also made sure to provide all required information through my bank when they attempted a chargeback, but that process was also unsuccessful.
Despite submitting everything requested and clearly explaining my situation, I felt my case was not properly understood or fairly assessed. Communication throughout the process felt slow and unhelpful, and I was left without clear guidance on what more I could provide.
Given the seriousness of my health condition and the evidence supplied, I expected a more supportive and transparent approach. Instead, the overall experience left me feeling ignored and frustrated during an already difficult time.
I would encourage the company to improve their communication and the way they handle sensitive medical claims, as customers in genuine situations need to feel heard and supported. such a joke this company
6 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Tuqa,
We are sorry to note your comments and that you felt it was necessry to leave us a 1* review.
We would like the opportunity to look into this matter further to see if we are able to resolve this for you.
Please could you respond to the find review request in order for us to look into this further. Alternatively, please email us at refunds@ticketplangroup.com and include Trustpilot review in the subject line.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi Ann,
Thank you for taking the time to leave us a 5* review.
We are pleased to have been able to provide you with a refund.
Kind regards,
Refunds Team
A great option in case you need it.
The initial purchase was simple and a full explanation of the T & C’s was given.
The process to make a claim was straightforward and step by step instructions were available. The method to claim was clear and the responses were all within the stated time period.
Nobody wants to have to make a claim on insurance, but to have Ticket Plan for such a need is a great option to have.
8 mei 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Christopher,
Thank you for your recent 5* review.
We’re pleased that you found the Refund Promise application process straightforward,. While nobody wants circumstances to affect their plans, it’s great to know you felt supported when you needed us.
Kind regards,
Refunds Team
Claim process to difficult and set up…
Claim process to difficult and set up to stop or put people off claiming.
27 april 2026
Antwoord van TicketPlan
Hi Miss Bell,
We’re very sorry to hear about your experience and appreciate your feedback regarding the application process. We understand that needing to complete forms and provide supporting information can feel frustrating, especially during an already stressful situation.
As administrators of the Ticket Protection service on behalf of our partners, we are required to assess every application against the agreed Terms and Conditions to ensure the process is applied fairly and consistently for all customers. The supporting documents requested are an essential part of verifying applications under the Refund Promise.
If you feel we may have missed any details relating to your application, please contact us at refunds@ticketplangroup.com
and our team will be happy to review this further.
The TicketPlan Customer Care Team
Antwoord van TicketPlan
Hi Liz,
Thank you for your recent 5* review.
We are pleased to have have been able to assist you.
Kind regards,
Refunds Team
I was able to get a refund.
1 mei 2026
Antwoord van TicketPlan
Hi Jane,
Thank you for 5* review, we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Excellent service
Bailey was extremely helpful during my phone conversation when applying for a refund due to an accident. He was clear in his instructions and so patient with me in a stressful situation. Everything was efficient during the whole process, thank you
1 mei 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Thank you for leaving us a 5* review.
We appreciate your comments, and glad we have been able to provide you with a refund.
Kind regards,
Refund Team
Am liebsten würde ich 0 Sterne abgeben.
Am liebsten würde ich 0 Sterne abgeben.
Seit März warte ich auf eine Rückerstattung meiner Tickets. Zum Tag der Veranstaltung war ich leider krank. Dieser Krankenschein wurde ordnungsgemäß an Ticketplan gesendet. Als Antwort bekam ich eine Mail auf französisch. Diese im Übersetzer bedeutete, ich sollte den Originalen Krankenschein senden...
Ich wand mich an den Veranstalter bzw. Ticketio. Sie wollten sich kümmern. Es ist beim "wollten" geblieben.
Zur 90er Party konnte ich nicht, da ich krank war und nun auch noch das Geld eingebüßt.
Sie können doch nichts versprechen, was Sie nicht halten können.
Ihre Pflichten haben Sie nicht erfüllt, im Krankheitsfall mein Geld zu erstatten.
Warum bezahlt man dann für eine Versicherung?
Nie wieder, in Zukunft bezahlen wir an der Abendkasse!
23 maart 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Liebe Anni,
Es tut uns sehr leid, von Ihren Erfahrungen und den Umständen zu hören, die Sie daran gehindert haben, an der Veranstaltung teilzunehmen. Wir verstehen auch, wie frustrierend Verzögerungen und unklare Kommunikation sein können.
Wir entschuldigen uns für jegliche Verwirrung, die durch die Ihnen übermittelten Informationen entstanden ist, und nehmen Ihre Bedenken bezüglich der Bearbeitung Ihres Antrags ernst.
Sollten Sie wünschen, dass wir diese Angelegenheit weiter prüfen, kontaktieren Sie uns bitte direkt unter support@ticketplangroup.com unter Angabe Ihrer Referenzdaten, damit wir den Sachverhalt umfassend untersuchen können.
Das TicketPlan-Kundendienstteam
I misunderstood what to do but a phone…
I misunderstood what to do but a phone call to ticketplan got it sorted really quick and easy. Staff were very friendly and helpful.
30 april 2026
Antwoord van TicketPlan
Hi Tommy,
Thank you for your recent 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds Team
They were really reposnsive
They were really reposnsive. Even called me to check all details were correct. Refund payment went through no issue and quickly after contacting them. Which makes a change from other places where sometimes these things an drag out. Great customer service
11 april 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Amanda,
Thank you for taking the time to leave us a 5* review.
We are happy to hear of your recent experience and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Refund was swift and hassle free
Being ill and losing out on a theatre trip you have been looking forward to is upsetting. Loosing the money as well is even worse. I’m so glad I paid the small amount to ticket plan when I booked. The refund was processed swiftly and with no hassle.
29 april 2026
Antwoord van TicketPlan
Hi L Nudds,
Thank you for taking the time to leave us a 5* review and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Good costumer service.
The booking process was easy and clear, received all the documentation via email promptly.
Due to unforeseen circumstances I had to ask for a refund. The company accepted my extended proof of my circumstances and they agreed to refund my ticket. Once everything is good again, I will definitely book again with them.
22 april 2026
Antwoord van TicketPlan
Hi Bitya Soutullo,
This is great to hear!
Thank you for leaving us a 5* review and we are pleased we could help with your refund.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi Sally Gray,
Thank you for taking the time to leave us a 5* review. We are pleased to have been able to assist with your refund.
Kind regards,
Refunds Team
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