TicketPlan Reviews 

Slam Dunk Festival 2026 Refund -
I fractured my foot 3 weeks before the event. I unexpectedly had to have surgery on my foot 10days before. I had asked in a SD Facebook page whether anyone had put in a refund claim for something similar and my post was declined with one of the admin stating ‘Slam Dunk won’t refund you for a broken foot, you’d be better off trying to sell your ticket’. The event hadn’t sold out so I was extremely stressed that I wouldn’t get any money back and anxious about requesting a refund.
I shouldn’t have been. The process was straight forward, yes I had a form to complete, and provide evidence (A&E admission, surgery discharge, sick note etc).

The refund team contacted me the same day I submitted to ask for my booking confirmation as I’d missed that off my uploads, but advised ‘Please note there is no time restriction on sending the required documentation to us, and we are happy to review documents obtained retrospectively. Therefore, please provide this at your convenience’ - which was so reassuring!

Ticketplan aim to review refunds 1-5 business days from a new claim. On the 5th day I had an email update to say ‘We are currently liaising with See Tickets in relation to your booking, we will revert to you as soon as possible.’ (22nd May - the day before the event) I got the confirmation today (2nd June) that they are processing the refund!!

I have seen a couple of reviews claiming that they are scammers etc, but I think if you have a genuine reason for being unable to attend your booking, check the listed reasons in the T&Cs for what can and cannot be claimed you will absolutely get your money back. I will confidently pay for the Refund Promise is future. I am annoyed I didn’t take the promise out for the Big Green Coach I had booked to get me too and from the festival! YS

Unfortunately, couldn't make the concert. Took out cancellation cover/refund protection at the time of booking, just in case. No quibble. Refund received very quickly. Holly, was lovely to speak to. Thank you

Unfortunately I was unable to attend a concert due to having surgery for an ankle replacement so needed a refund for my tickets. After a few emails back and forth and providing the relevant information and documentation I received a full refund for which I was most grateful. I was kept informed about the process at all times.

Terrible company
Don't waste your time getting insurance they don't pay don't get back to you for days
I had a urgent hospital appointment and procedure two days before a gig. Sent them documentation of date and procedure and they wanted more and more evidence letters from doctors . I just gave up but that's what they want. Absolutely useless
Do not get ticket protection you won't see a refund off these incompetent fools

Twice i have had to put in for a refund after taking out insurance in case i was unable to attend. Both times after sending the relevant documents of proof i have been refunded, smoothly and quickly. Communication has been brilliant 👏

I really wouldnt bother with the protection, I paid 8 quid for the protection. Bought 4 adult tickets and 1 child ticket totalling £130, my 2 year old developed sickness and diarrhoea not being able to attend, and because I dont have a doctor's note. (Was sick once maybe twice) I cant claim for the 1 adult ticket (the father staying home with him) Useless will not be buying again! Very misleading

Concert ticket refund approved quite quickly after providing evidence of ill health, Paid about 10 days later which I felt was OK. I gave wrong info re sort code and they called me an sorted it over the phone

Excellent response for refund on tickets due to ill health. No quibble and extremely quick settlement.

How interesting that this review was removed for a second time for naming someone? I can’t see it, can you?

Justification of working commitments.
We are about 4 weeks into our claim, first time ever having to claim. Daughter and I cannot attend concert in June 26 booked in September 25 due to a new notification of a work commitment. Exactly why we always opt to protect any purchase of tickets.

Seeking whether we’ve cancelled leave, asking to confirm that we/she actually are working. Lacking of understanding between the commitment my daughter is on and why she didn’t need to have leave submitted. Lacking of understanding that why would my daughter seek to avoid a date booked in September for the following year, when she was only given the tickets for Christmas Day (3 months later). Great investigative prowess.

Trying all sorts of excuses to get out of paying out. Really poor and pretty shocking. Would be interesting to see if TicketPlan are part of the Armed Forces Covenant. I’m thinking not. Disgraceful service really.

UPDATE - I received a call and an apology for the delay and service, but categorically stated that their internet search of the commitment that scuppers plans was open to all civilians. ‘TicketPlan’ DO NOT rely on an AI response. All elements of the military is open to civilians to join, this particular commitment we evidenced is absolutely not! We were assured of a refund. 10 days on and still no refund, so I stand by my original statement of shocking service.

Ticket plan replied promptly to my cancellation and arranged for me to submit a claim by post, as the on line form did not allow me to send without an attachment, so this wasted an hour of my time. I was contacted be email to confirm my claim had been delivered and asking me for information that I had already enclosed. Thankfully, when I spoke to someone else, who answered the phone straight away, she confirmed that I had provided all the information required which had not been properly assessed.
I was also charged £60 by my GP for filling in 4 lines on the medical report, which is disproportionate and disgraceful and took 3 weeks.

Terrible to get hold off, delay after delay after delay. Still not sorted despite sending full evidence for the claim which SHOULD have been paid up by now. Borderline scam company. Do not buy tickets from companies using these people for the insurance.

I want to warn potential customers of taking out ticket protection from Ticket Plan. I purchased a ticket for a gig that was in two days time. The next day my mother passed away from dementia. She was ill but her condition was such that she may have continued living for a year or more. Unfortunately we as a family were informed her condition had worsened suddenly and her body was giving up. She passed away that night. I had to obviously cancel going to the gig that was the next day. I asked for a refund online and was asked to provide a death certificate so when I got it I applied again. I am disgusted to find that I was asked questions such as what she passed away from and had we sort medical help for her prior to her passing. My mother was in a car home with nurses and doctors on call 24 hours a day. This suggested they would not pay out if we had been negligent in her care or was aware of a condition prior to booking a ticket. I had not idea when I booked the ticket that my mother would pass away so suddenly. How does this not constitute a fair claim under ticket protection on a ticket that cost £28. It is un-sympathetic and upsetting and I strongly recommend people do not take out ticket protection with this company as they are clearly looking for any excuse to not pay out.

Ticket plan is a typical insurance money making exercise scam. You're encouraged to pay for cover if you can't attend an event you bought a ticket for. But of course the small print states you can only claim for a major medical emergency and with a doctor's letter. Classic mis-sale. If they we up front and honest it would clearly be labelled and sold as insurance for certifiable medical reason only. Not made to look as though you're covered for any eventuality. They know exactly what they're doing -Gutter behaviour.

I needed to get refund on my upcoming Boyzone concert as unfortunately I can’t attend due to surgery.
Filled in the form online attached all the documents needed very simple sent it off and received refund within 10 days.
Great service no chasing people

Due to an unplanned operation, I had to cancel my tickets. TicketPlan were brilliant to deal with and the money was refunded very quickly.

Took out cancellation insurance, was unable to attend due to partner being hospitalised with a blood clot in her lung and calf. Sent in proof of hospital discharge and that sitting still was not permitted, but was asked where i got the letter from???? Waited weeks for a reply, was told there was no one who i could complain to. very stressful experience

Unfortunately I broke my leg just before the planned concert and was unable to attend. I applied for a refund and got the full amount back in my account within a couple of weeks. It just goes to show that however hard you try, you cannot foresee every eventuality and the cost of protecting the tickets was quite reasonable. so pleased I added the small cost.

Don’t usually take out insurance but for some reason, I did on this occasion. Ended up having an hospital surgery appointment - day before the show so now could not attend. My elderly mom (91) and myself, were refunded. Thank you for sorting this for us so quickly. Regards

Responding to the comment regarding my review as no way to answer.

I understand that TicketPlan must assess claims against the Refund Promise terms and conditions. However, I would have expected from a company that deems itself fair that my circumstances were considered reasonably and fairly.

As a stay-at-home mother, I did not have the documentation you claimed to require for my claim. That does not make the situation any less genuine. The requirement for extensive supporting evidence in these circumstances feels disproportionate and has left me feeling that my claim has not been properly considered.

I would appreciate a clearer explanation of
Whether alternative forms of evidence can be accepted.

I would also ask that this matter is reviewed again with some flexibility and understanding of individual circumstances, particularly where obtaining formal documentation is not straightforward.

I look forward to your response and a full explanation of the decision.

21/05/2026
Generic email resent to me repeating the terms and conditions. Once again, doesn’t help the fact that as a stay at home mum who did not consult a GP as it was a sickness bug, I can’t provide documentation of his illness. Can take a picture of his vomit if you’d like? Hasn’t really done anything that I requested .

Thank you for your prompt service .
Unforeseen circumstances, refund issued no fuss .