TicketPlan Reviews 

Could not attend a gig due to fractured ankle. Applied for refund. Quickly dealt with around 10 days start to finish. Money refunded quickly. Emails kept me upto date with progress.

The first thing to say is the 4.00 rating should be raising alarm bells.I think there is a distinct possibility this will drop further.
I have heart failure due to a dodgy tavr which needs replacing.Despite that I try continue as best I can until a replacement. I still go to a number of shows in my city Newcastle and only missed one on August 13 because temperatures were well into the 30s , despite a hot summer that is extreme for our area.For someone with my condition aged 79 this is potentially fatal.
I gave the company documentary evidence from Freeman Hospital of my condition and the forecast temperatures days before the event in the hope the Theatre Royal would be able to resell the tickets.
No joy I’m afraid.They wanted documentation from my doctor even though they don’t deal with it directly.
Hospitals are far too busy to deal with it.
It looks to me that you are on a hit and miss claiming from this company
Rather than buy the insurance pass the the tickets to family or friends who will appreciate the gesture.

A refusal dressed up as a claims process

My journey was prevented by a serious, unexpected emergency on the rail network roughly 12 hours before I was due to travel. TicketPlan rejected my claim by quoting a condition concerning disruption known in advance, giving planned strikes and engineering works as examples.

I resubmitted with further evidence explaining that this was a sudden emergency, not planned or foreseeable disruption. They deleted the new application as a “duplicate,” repeated the original reasoning and sent the decision from an automated email address that cannot be replied to.

They effectively treated my becoming aware of an unexpected incident shortly before travelling as proof that the disruption was known in advance. That interpretation makes little practical sense, and the inability to reply makes their supposed review process feel entirely one-sided.

I will not waste any more time pursuing it, but I certainly would not purchase TicketPlan protection again.

It was easy to make a claim and deal with.

Easy, fast, have the impression empathy still exists, would always recommend or consider them again (just hope I don‘t need to make use of the insurance next time…)

No hassle refund.

Quick response to my refund request
Pleasant helpful staff when l needed to phone the company

I did get my refund via the Ticket protection I took out. So thanks

Supplied everything required, train was cancelled end of.
Its just another scam, wont fall for that again especially with tickets insurance what a time wasting experience! hopefully this review costs more than you should of paid me. ToS Sers

straightforward process to claim cost of unused ticket when my mother was unable to attend event due to illness.
Claim was held open whilst we obtained documents then once sent the claim was paid promptly

Great customer service

Easy to book

When I had to contact them they were helpful and solved my issue.

Was taken ill with a water infection the day before the event I got insurance for.
Have not proceeded with the claim as it needs medical proof) doctor certification etc).
It being a Friday its impossible to get a doctor appointment.
Therefore no proof of illness so no claim

We always add ticket plan to our bookings but this is the first time we have had to actually use them. They could not have been kinder or made the process any easier and refund was dealt with efficiently. Thank you

Basically I should have read the Tc&Cs and Trustpilot reviews before purchasing this insurance. 
I've made them aware of a severe chest infection and sent them a screenshot of the messages from my doctor regarding my exacerbated asthma as a consequence of my hospitalisation but they want a ridiculous level of confirmation and doctor or hospital records/forms.
I'm not bothering the Doctor or Hospital with this as they have more important things to do and they can keep the money.
It's easier for me to just add to these reviews on Trustpilot to avoid using this business and hopefully it will help others save themselves the hassle.
I certainly won't be using you again.

We purchased tickets for a show for 27th June and purchased this plan in case of emergency. The heatwave kicked in the week of the show and the red weather warnings were issued for the 25th and 26th with the potential to be extended into the 27th. As we have a 12 yr old and 5yr old, on the 25th June we decided that the safest option would be to not travel and put them at risk so I applied for a refund using this plan on the basis that this was an unexpected event. I thought that by giving notice that we would be covered and that they could resell our tickets. We did not get a response straight away and on the 27th June, the weather warning was reduced to amber. On the basis we had enacted the plan and were still be advised to only travel if needed as the trains were limited service and would be crowded, we chose not to attend. We then received a response to say that as we knew about the situation, we were not covered and we would not be refunded. We have argued this but still been told no. I am so disappointed as we wanted to rebook but at a loss of over £200 we are unable to do so and utterly disgusted by the response we've received. What is the point of insurance if you can't claim it in the event.of an unexpected situation such as this?!

Communication was good and refund fairly quick

Due to a terminal illness of a family member we had to cancel a theatre show which was a birthday suprise. I had ticket protection which i made a claim the whole process was completed in two weeks and the refund department kept we informed with updates on progress. Well done to the refund team.

No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to 6 weeks to do this plus paying them £65. I rang insurance company who explained i could use the information from my online notes, download them and send them instead, of my appointment and mediation prescribed. It may be better to explain this as an option rather than paying the gp a ridiculous amount of money for a signature.