TicketPlan Reviews 

Quick to refund tkts due to unforeseen family circumstances

Meine Frau und ich haben meiner Schwägerin und ihrem Mann und Sohn zum Geburtstag Karten für Kölner Lichter geschenkt. Wir wollten nicht mit , da wir schon letztes Jahr dort waren. Meine Schwägerin (die im übrigen extra aus Österreich angereist wäre) hat sich die Hand gebrochen und war krank geschrieben, so das die Familie halt nicht anreisen konnte.
Ärztliche Bescheinigung wurde beim ersten Kontakt mit zugesendet . Nach weiteren blöden fragen z.b.

" Obwohl wir Ihre Kommentare schätzen, bestätigt dies leider nicht die Beziehung zwischen den drei Ticketinhabern, die nicht an der gebuchten Veranstaltung teilnehmen können.
Bitte bestätigen Sie dies und teilen Sie mit, für wessen Geburtstag das gebucht wurde.
Wir freuen uns darauf, von Ihnen zu hören.
Mit freundlichen Grüßen"

die ich beantwortet habe, kam dann keine Reaktion.

Lange Rede kurzer Sinn das Geld für die Versicherung kann man sich sparen.
Selbst ein Stern ist noch zuviel

I made the mistake of paying for refund protection with this dishonest, corrupt excuse of a company. I bought tickets for my friend and I to visit The View at the Shard, and paid for these charlatans to cover us in the event that we couldn’t make it, which according to their terms and conditions covered public transport disruption. The train we had booked ended up being cancelled while we were waiting for it at the station, minutes before it was due to depart. This meant there was no way we could make it to the Shard in time for our slot. Obviously I applied for a refund, as I paid to have the right to do so. And what was the response from TicketPlan? They refused to refund me, claiming that the cancellation was planned before I bought our train tickets. Which was absolutely not the case, we were literally sitting at the station waiting for the train when the announcement came through. I responded to them to correct what I assumed was a mistake on their end, and weeks later I get another response from them doubling down on their false claim that the cancellation was public knowledge before I booked the tickets, blatantly lying in order to refuse me the refund I paid for the right to claim. It wasn’t public knowledge until MINUTES before the train was due to depart. This company are blatant scammers who will do anything in their power to avoid refunding you, even if it means resorting to straight up lies. Do not EVER give them your custom. I do not tolerate being gaslit, and I will be taking legal action against them as obviously the documentation proves my side of the story to be true.

AVOID AT ALL COSTS - Bought tickets at the end of May for a July gig for myself, my husband, son and a friend. These tickets were a surprise for my son's birthday. As the gig approached, I realised I wouldn't be able to attend due to not being able to walk properly or stand. I had purchased Refund Protection when purchasing the £100 tickets. Since the beginning of June, I have provided all that was required from me to be able to claim a refund, and now Ticket Plan Group are asking about my RELATIONSHIP with the attendees of the gig! Is this some kind of joke? I notified the company in June and yet here we are with August on the horizon and they still want more information, added to which I have to wait 1-5 business days or more before they reply to my immediate response. I am not sure what more I can do, providing them with medical information, dr's appointments and personal data I would ordinarily not give out and yet they treat customers like this - THIS MUST BE A BREACH OR SOME KIND??

I got my refund but I had to chase on a number of occasions

1 STAR – TICKETPLAN ARE AN ABSOLUTE JOKE. DO NOT WASTE YOUR MONEY ON THEIR “REFUND PROMISE”.

I am absolutely furious with TicketPlan.

I paid £38 for their Refund Promise/Protection because I thought that if something genuinely serious and completely outside my control happened, I would have some protection if I could no longer attend my festival.

Well, something about as serious as it gets happened.

I HAD A FIRE AT MY HOME.

The fire caused major damage, including damage to the motorhome I was relying on to attend the festival. I am therefore unable to attend. This isn't me changing my mind. It isn't because I can't be bothered going. It isn't because I've found something better to do.

MY HOME HAS BEEN HIT BY A FIRE AND MY MOTORHOME HAS BEEN DAMAGED.

Yet TicketPlan have basically said tough luck.

Apparently, because the fire happened a few weeks before the event rather than within their required 458-hour timeframe, they won't refund my tickets.

And here's the absolute kicker — they won't even refund the £38 I paid for their so-called protection.

So let me get this straight…

I pay extra money for protection against circumstances that prevent me from attending. Then, when I actually have a genuine emergency, something completely outside my control and serious enough to leave me dealing with the aftermath of a fire, TicketPlan hide behind their terms and conditions and refuse to help.

WHAT EXACTLY IS THE £38 FOR?

The whole thing feels utterly pointless.

I could understand strict rules around people simply changing their minds or deciding they don't want to attend anymore. But a HOUSE FIRE? A genuine emergency that has damaged the very vehicle I was going to use to get to the festival?

If that isn't the sort of circumstance where your “Refund Promise” should kick in, then frankly what is the bloody point of paying for it?

TicketPlan are more than happy to take your money for “protection”, but when you actually need that protection, suddenly there is a wall of small print designed to make sure they don't have to pay out.

£38 wasted. Protection that wasn't protection when I needed it.

I am absolutely disgusted by the way this has been handled.

DO NOT PAY EXTRA FOR TICKETPLAN REFUND PROTECTION.

Read the small print very carefully because the impression you get when buying it and what they will actually cover when something goes wrong appear to be two very different things.

Absolute cowboys. Take your £38 and save it — because if something genuinely awful happens, don't expect TicketPlan to be there to help you.

Updated: One of the team members called me and very quickly sorted my claim. It might have taken a longer than advertised, but I was impressed by the way they sorted the situation.

Avoid! Extremely disappointed that I paid for cover but have had no reply from my refund application. Sent ALL the required forms and information on 8
July and despite getting an automated response saying my claim would be reviewed within 1-5 business days, I have heard nothing since. I have even sent follow up emails, which have also been ignored. I’m so disappointed that I had to miss my festival due to illness, but even more angry that I am now fighting to get a refund.

Hi received refund after a month once consultation notes approved for my wife's health issues. Unable to attend London Theatre show. Communication was clear & efficient as to what was required. Appreciated.

Great service

Terrible.. having to jump through hoops under terrible circumstances.. very quick to take your money shame on you.

It was quite a straight forward process to get the refund once we provided the supporting documentation. Thank you.

I made an application for a refund on 23rd June and have received no response or money despite chasing this twice by email.
There is no contact number for Ticketplan therefore unsure how to get through to them.
Please can you help me

I had to cancel an event due to unforeseen circumstances. Promptly sent ticket refund online form. Once all the requested details were completed an almost full refund was in my account within the week!
Thank you

Das ist keine Versicherung. Habe Tickets gekauft und die wollen einem das Geld nur zurückgeben wenn man halb tot ist, andere Gründe lassen sie einfach nicht zählen. Für was zahle ich dann 4€? Abzocke, Betrug, Scam!!!!

MY EXPERIENCE WAS GREAT! I WAS IMPRESSED BY EVERYTHING THEY DID, AND WOULD CERTAINLY USE TICKETPLAN AGAIN. I WOULD HIGHLY RECOMMEND THEM.

Very responsive and paid out in a timely manner . Didn’t get reimbursed for the extras purchased but got the ticket price back so that was good.

I was treated really well by the group as my wife & I could not attend a concert because of the stifling heat. We received a refund of our train fare in addition to parking. Ticket Plan requested all the necessary information required on which to make a decision for the refund and it was in my bank account within the timescale they gave me. Thanks to one & all

Worked well - needed lots of detail as you’d expect and had a good web site to upload it. Then payment fast.

Ticket plan were great, unfortunately due to my wife’s condition we were unable to go to gardeners world show, so got in touch filled in the details they needed from the drs , had an email from Ticket plan acknowledging this and subsequently had a refund excellent service.