Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pa... Toon meer
Bedrijf heeft geantwoord
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to... Toon meer
Bedrijf heeft geantwoord
I bought tickets to one concert in another country, however, I got very sick and couldn´t participate on the concert with my partner. I paid extra for refund service, provided the medical confirmation... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Contactgegevens
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Verenigd Koninkrijk
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service and great value
Easy to submit the claim online. Swift response. Paid my refund really quickly and no questions asked. I was pleasantly surprised and would definitely recommend to anyone.
6 juli 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Isla,
Thank you for leaving us a 5* review.
We appreciate your feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
disgusted
I'm disgusted with the fact I had to send the death certificate for my father to the refund service to get my money back as to why I couldn't attend. Initially it was asked for a letter from his consultant to say why he was so sick for the reason I couldn't attend, and im sure you can appreciate the NHS was a little busy trying to keep my dad alive to write a letter!! Then when I tried again after he passed i was told unless we sent a death certificate I wouldn't get a refund.
20 juni 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi,
We’re very sorry to hear about your experience and, most importantly, about the loss of your father. We appreciate how difficult this must have been, and we understand that being asked for supporting documentation at such a time could only add to your distress.
As administrators of the Refund Promise on behalf of our ticketing partners, we are duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process for everyone. Supporting documentation is required to verify that an application meets the specified circumstances of the Refund Promise.
If you feel we’ve missed a detail or would like us to review your application further, please contact us at refunds@ticketplangroup.com so we can look into this with you.
Kind regards,
Refunds Team
Lovely helpful customer service
I found submitting the form difficult didn't seem to work.
Your staff on the phone were amazing really helped me out.
9 juli 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Ann,
Thank you for your 4* review.
We are sorry to hear the difficulties in submitting a refund application to us.
However, we are glad to hear that you were able to resolve this over the phone.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi Julie,
Thank you for taking the time to leave us a 5* review.
We appreciate your feedback, and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Smooth refund
Smooth refund. Forms relatively straightforward. Had to chase after two weeks though as I had not heard regarding a final decision.
24 juni 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Karen,
Thank you for taking the time to leave us a 4* review.
We’re glad your application was completed, though we’re sorry to hear the delay you experienced.
Kind regards,
Refunds Team
Festival refund
The refund process was pretty straightforward, they were clear on the documents required and the timeline, comms were ok and ticket refund arrived on time, would be 5* if they covered the booking fee as well.
10 juli 2026
Antwoord van TicketPlan
Hi,
Thank you for your recent 4* review.
We appreciate you taking the time to leave a review.
Kind regards,
Refunds Team
First ever refund claim …
Have never had to make a refund claim before, so very pleased that my first experience was treated with understanding & was accepted. Application process was straightforward.
19 juni 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Morven,
Thank you for your recent 5* review.
We appreciate your kind feedback, and glad to have been able to assist you.
Kind regards,
Refunds Team
I have to use the insurance because I…
I have to use the insurance because I had a surgery. The online refund form was easy and I already have the money back. Thanks!
7 juli 2026
Antwoord van TicketPlan
Hi Francisco,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Refunds are quick once application submitted
We had an unexpected bereavement and 2 of our party could not attend the show. There was no time limited for submitting our application which was good because we to wait for the death certificate due the unexpected nature of the death. Once refund application submitted with all the relevant information, we were refunded quite quickly.
1 juli 2026
Antwoord van TicketPlan
Hi Fay,
Thank you for taking the time to share your experience. We’re very sorry for your loss and extend our sincere condolences.
We’re pleased to hear that the application process gave you the time needed to gather the necessary documentation and that, once everything had been submitted, your application was processed quickly.
Thank you for your kind feedback, and we appreciate you choosing Ticket Protection.
Kind regards,
Refunds Team
Dealt with my refund efficiently and…
Dealt with my refund efficiently and monies were returned quickly
7 juli 2026
Antwoord van TicketPlan
Hi,
Thank you for taking the time to leaving us a 5* review.
We appreciate your feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
You made it very difficult to get my…
You made it very difficult to get my ticket money back.
3 juli 2026
Antwoord van TicketPlan
Hi Kevin,
Following our call, we are sorry to hear the issues you experience with the application form.
We also appreciate your feedback and will raise the issue with our app team so the experience can be reviewed as part of our ongoing improvements.
Kind regards,
Refunds Team
Excellent
Claim process was easy and response time really fast. They requested some additional information which I sent and I received confirmation and my refund within a few days. A really reassuring experience and would definitely use again when I book tickets in the future for peace of mind.
30 juni 2026
Antwoord van TicketPlan
Hi Jo,
We appreciate your comments and thank you for leaving us a 5 * review.
We are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Was told refund was processed as…
Was told refund was processed as couldn’t attend. Had to chase refund 10 days on still no refund! Admin error. Hoping to receive soon or will need to chase again. Not a great experience.
29 juni 2026
Antwoord van TicketPlan
Hi Jo,
We're so sorry to hear about your experience, and we completely understand how frustrating it must have been to be told your refund had been processed, only to then have to chase it.
Unfortunately, an administrative error caused a delay, and we're very sorry for the inconvenience and disappointment this caused. We know this isn't the experience you should have had.
Your refund has now been processed, and we hope it reaches your account very soon. If there's anything further we can help with, or if you haven't received it, please get in touch with us at refunds@ticketplangroup.com, and we'll make sure it's looked into as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi there,
We appreciate you leaving us a 5* review, and we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Abzocke hoch zehn!
Achtung, Versicherung ist absolute Abzocke und ihr Geld nicht wert!!! Uns ging es am Veranstaltungstag so mies, dass wir das Hotelzimmer den ganzen Tag nicht verlassen konnten und sowieso hatte kein Arzt am SONNTAG offen. Der Dienstleister verweist trotzdem auf seine Policy.
Wir raten jedem davon ab, diese Versicherung abzuschließen!!!
4 juli 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Liebe Julia,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben.
Wir würden uns freuen, wenn wir diese Angelegenheit näher untersuchen und prüfen könnten, ob wir das Problem für dich lösen können.
Könntest du bitte auf die Anfrage „Bewertung finden“ antworten, damit wir der Sache weiter nachgehen können? Alternativ kannst du uns auch eine E-Mail an refunds@ticketplangroup.com senden und dabei „Trustpilot-Bewertung“ in die Betreffzeile schreiben.
Mit freundlichen Grüßen,
das Rückerstattungsteam
DO NOT USE TICKET PLAN OR THEIR…
DO NOT USE TICKET PLAN OR THEIR INSURANCE POLICY
Shocking. Loopholed me on the T&C’s of their insurance scam. I bought the insurance as I work offshore and was unsure if I’d make it back home due to the weather. I ended up getting stuck offshore and couldn’t make the Zip World event, the actual Zip World company where totally understandable and where happy to refund or keep my tickets for 6 months. These scam artists have managed to use a loophole to not pay me out.
Stay well away.
Typical large corporation rats.
29 juni 2026
Review zonder uitnodiging
Antwoord van TicketPlan
Hi Thomas,
We’re very sorry to hear about your experience and the circumstances that led to your application.
TicketPlan administers the Refund Promise on behalf of our partners and is duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process for everyone. Where an application does not meet the specified circumstances of the Refund Promise, we are unable to approve it, regardless of the individual situation.
If you believe we may have overlooked any information relating to your application, please contact us at refunds@ticketplangroup.com, and we'll be happy to review your concerns further.
Kind Regards,
Refunds Team
Excellent service
Excellent service - refund was granted without any quibble and quickly.
29 juni 2026
Antwoord van TicketPlan
Hi L McGregor,
We appreciate your comments and for leaving us a 5* star review.
We are glad to have been able to provide a refund for your missed event.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi Rich,
Thank you for your kind words and we appreciate your 5* review.
We are glad to have been able to assist in your refund.
Kind regards,
Refunds Team
Antwoord van TicketPlan
Hi Lesley,
Thank you for your recent 5* review.
We appreciate your feedback, and glad to have been able to assist you.
Kind regards,
Refunds Team
Unfortunately I was not able to travel…
Unfortunately I was not able to travel to a concert, fortunately I took out insurance with ticket plan. I let them know about my situation and they resolved my issue and I was refunded within 2 weeks. Thank
25 juni 2026
Antwoord van TicketPlan
Hi A Baillie,
Thank you for your recent 5*review.
We appreciate your kind words, and glad to have been able to assist you with a refund.
Kind regards,
Refunds Team
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