Excellent quality refurbished item. Great value. I have come back to Tier1 Online time and again over the years for myself and family members. Trustworthy company. Speedy delivery. Thank you!
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Lees wat reviewers zeggen
I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Toon meer
Really great company to deal with. We needed a specific configuration for our test environment, and Khalif helped us with all our detailed questions so we ended up with the best config for our purpos... Toon meer
Coda to a review of a purchase made earlier this year, a Surface 3 which had since lost a couple of rubber feet. Contacted Tier 1 to purchase replacement feet or to suggest 3rd party vendor, the very... Toon meer
Bedrijf heeft geantwoord
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8600 [Hexa] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
Bedrijfsgegevens
- Computerwinkel
- ook in
- Computer hardware fabrikant
- Computergroothandel
- Computers en accessoires winkel
- Winkel voor tweedehands computers
Geschreven door het bedrijf
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Geschreven door het bedrijf
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Contactgegevens
59 Stanley Road, M45 8GZ, Manchester, Verenigd Koninkrijk
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really pleased with my purchase
Really pleased with my purchase. My laptop was as described, but I was delighted, it was actually better than I expected for a grade C. Great packaging, very secure and with a speedy delivery. Excellent experience, would happily use this company again and also recommend.
11 mei 2026
Antwoord van tier1online.com
Hi there,
Thank you so much for your feedback! We’re delighted to hear that your refurbished Grade C laptop exceeded your expectations.
It’s also great to hear that you were happy with the packaging and delivery speed. We really appreciate your recommendation and are glad you had a positive experience with us.
Many thanks,
tier 1
Bought first Lenovo Laptop from them 6 years ago!
Second Lenovo Thinkpad I have purchased from Tier1 . The first was 6 years ago and is only obsolete due to Windows 11 demands.
I have absolute confidence in the company and all is good from grading description, presentation to safe prompt despatch. I have confidence this second laptop will be as good. I would recommend to friends and family.
7 mei 2026
Antwoord van tier1online.com
Hi Andy,
Thank you for your continued support! We're delighted to hear that your first refurbished ThinkPad from us served well for many years.
It's great to hear that you have confidence in our grading, listings and overall presentation as well as the fast despatch. We truly appreciate your recommendation!
Many thanks,
tier 1
Returned PC
Although I returned the PC, the process was straight-forward and the refund done quickly.
21 mei 2026
Review zonder uitnodiging
Antwoord van tier1online.com
Hi there,
Thank you for your honest feedback. While we’re sorry to hear the PC wasn’t the right fit for you, we’re pleased that our customer service team was able to handle the return and refund quickly and smoothly.
We really appreciate your kind words despite things not going exactly to plan. If you need any help finding a more suitable option in the future, we’d be more than happy to assist.
Many thanks,
tier 1
Top notch company
Top notch company, great communication, swift delivery and an amazing bit of kit! Thank you, I am delighted with my new to me laptop!
29 april 2026
Antwoord van tier1online.com
Hi Pat,
Thank you for taking the time to leave this review. We're glad that you were happy with our communication and fast delivery. We're also pleased to hear that you are delighted with your refurbished laptop.
Thanks again and enjoy,
tier 1
great experience
28 april 2026
Antwoord van tier1online.com
Hi Philip,
Thank you for your feedback it is much appreciated! We’re glad to hear you had a great experience with us.
We hope to see you again in the future!
Many thanks,
tier 1
Lenovo Laptop
Very happy with the product. Previously bought a grade "A" Lenovo laptop about 5 years ago. This time bought a grade "B" laptop. It was in excellent condition. The delivery was super quick and the whole process is fuss free. I made a pre purchase enquiry and got a response very quickly with a link to the products available. Would highly recommend.
17 april 2026
Antwoord van tier1online.com
Hi Farida,
Thank you for your excellent feedback — we truly appreciate you choosing to return to us for your recent purchase. We’re delighted to hear that your Grade B laptop arrived in excellent condition and exceeded your expectations.
It’s also great to know that our team could assist you promptly via live chat and make your experience as smooth as possible.
Thank you again for your recommendation and continued support.
Many thanks,
tier 1
Great selection and fast delivery
Great selection and fast delivery. If you are thinking of upgrading the hardware yourself it will be easier and probably cheaper if you just upgrade for extra on the website!
14 april 2026
Antwoord van tier1online.com
Hi Kevin,
Thank you for your feedback, it’s much appreciated. We’re really pleased to hear that you were happy with our selection of products and the speedy delivery.
Many thanks,
tier 1
Great company, good kit!
Good communication, equipment was Very well packaged and arrived on time. Nice bit of kit for the money! Really good condition, screen and keyboard look like they were never used. Would highly recommend! Thank you for a great purchasing experience whilst we try and reduce the amount of tech entering landfill! Great work! Thanks.
1 mei 2026
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Pat,
We’re delighted to hear that everything arrived on time, was well packaged, and that you’re pleased with the condition of the laptop.
We appreciate your recommendation, and it’s great to hear that you’re supporting refurbished tech to help reduce landfill and reduce the carbon foorprint.
Thanks again!
tier 1
Amazing product
The delivery was very fast, and the laptop arrived in excellent condition. It’s working smoothly and performs really well fast and reliable. Overall, it’s an amazing product at a great price. Thank you so much
19 april 2026
Antwoord van tier1online.com
Hi Sharifa,
We're delighted to hear that the laptop arrived fast and in good condition. It is great to know you're happy with the quality and value.
Many thanks,
tier 1
Although I'm an old person struggling…
Although I'm an old person struggling after 14 years with my old laptop to adjust to the new (refurbished) one, it's nifty and came in a few days. I'm very glad to avoid buying new as I try hard to reduce my carbon footprint.
1 mei 2026
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Sue,
Thank you so much for your lovely feedback. We're really pleased to hear that your refurbished laptop arrived quickly and has impressed you.
Choosing refurbished tech is a great way to make a positive environmental impact, and we’re glad we could support you in that.
Many thanks,
tier 1
Can highly recommend
Very impressed. Despatch was very fast and the laptop was immaculate.
16 april 2026
Antwoord van tier1online.com
Hi Susan,
Thank you for your kind feedback! We’re pleased to hear you were impressed with the fast dispatch and that your laptop arrived in immaculate condition. We appreciate your review!
Many thanks,
tier1
Very easy to order with fast dispatch
Very easy to order with fast dispatch, extremely pleased with laptop on arrival looks brand new, it doesn’t disappoint in any way, would certainly buy again and recommend.
23 april 2026
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Christine,
Thank you so much for your review! We’re pleased to hear that you found the ordering process easy and that your laptop arrived quickly and in such great condition. It's great to hear that we did not disappoint and we appreciate the recommendation.
Many thanks,
tier1
I contacted support to ensure the…
I contacted support to ensure the device BIOS was unlocked. Not only did the device arrive in the required state. But Tue support team were really helpful.
11 april 2026
Antwoord van tier1online.com
Hi Josh,
Thank you for your great feedback about our service! We’re really pleased we could assist you during our live chat and help confirm the important requirements you needed.
Thanks again for the review.
Best regards,
tier1
great laptop excellent condition
10 april 2026
Antwoord van tier1online.com
Hi Brian,
We’re pleased to hear you’re happy with your laptop and that it arrived in excellent condition. We appreciate you taking the time for leaving the kind review.
Many thanks,
tier1
So easy to order and arrived quickly…
So easy to order and arrived quickly despite the bank holiday weekend
7 april 2026
Antwoord van tier1online.com
Hi Gareth,
Thanks for leaving this positive review, it is much appreciated. We're happy to hear that you found the order process easy, and also that we were able to process and deliver your order in great time.
Many thanks,
tier1
Microsoft Surface Pro - Refurbished
I have bought several used laptops from Tier1 over the years. Always found them to be reliable to deal with and always been pleased with the products. On the odd occasion when I needed aftersales support they are responsive and solved the issue without drama.
Delivered ahead of expectations. Packaging was impressive (card box with inflated plastic all-round the laptop - although the device moved around within it and could have been better secured.
Would I recommend - yes. Will I order again in the future - most likely.
15 april 2026
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Martin,
Thank you for taking the time to leave this kind and detailed review. We're pleased to hear that we have provided you with products of value to you over the years, we appreciate the support.
It's also great to hear the feedback about our warranty and customer service support and how they provide an excellent service with minimal hassle.
Thank you for recommending us and we look forward to being able to bring a valuable product/service in the future.
Many thanks,
tier1
Antwoord van tier1online.com
Hi Simon,
Thank you for taking the time to leave a review. We're glad to bring great value and quality.
Many thanks,
tier1
Antwoord van tier1online.com
Hi Bruce,
Thank you for your review! We're pleased to hear your feedback our refurbishment quality.
Warm regards,
tier1
Good comms, good service
Ordered 3 PCs which came in good time. Good communications throughout the experience. We needed to check it had the appropriate number of display ports for our needs, which they checked and sent.
11 maart 2026
Review zonder uitnodiging
Antwoord van tier1online.com
Hi there,
Thank you for your great feedback. We’re pleased to hear that we were able to help with your query regarding the requirement of DisplayPorts, and that our communication contributed positively to your overall experience.
Best regards,
tier1
Excellent Service, Accurate Specs, and a Smooth Buying Experience.
I don’t usually leave reviews, but my recent purchase from Tier1Online deserves one. I bought a Lenovo ThinkCentre M920q after doing a lot of preparation. With the help of AI, I drafted a clear specification of what I needed, and from there I compared five of the most trusted refurbished PC sellers. I narrowed it down to the top two and contacted both.
Tier1Online stood out because they were willing to make adjustments to match my exact requirements. I was assisted by an adviser, Khalif Khan, who provided excellent service throughout. Communication was clear, options were explained properly, and nothing felt rushed.
The PC arrived well‑packaged, clean, and in excellent condition for a refurbished unit. All the internal components matched the advertised specification exactly, and the machine has performed perfectly since. It’s clear that Tier1Online take their refurbishment process seriously and don’t cut corners.
Based on my experience, I will definitely return in the future and I’m happy to recommend Tier1Online to anyone looking for reliable refurbished hardware and proper customer service. Matt
17 maart 2026
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Matt,
Thank you very much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that we were able to match your requirements with our flexibility and that you’re pleased with both the performance and condition of the M920q.
It’s great to know the communication and approach stood out, and that this was the reason you chose to go with us. I appreciate and I am grateful for your kind words, it was a pleasure to speak with you and to be of assistance.
Thank you again for your recommendation, and we very much look forward to supporting you again in the future.
Many thanks,
tier1 / KK
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