tier1online.com Reviews 

In my previous review, I expressed my disappointment, but I must admit that once I got in touch with customer support, and they provided the right email to contact the experience completely changed. They not only replaced my laptop but also upgraded it, which I truly appreciate.
I want to give special thanks to Julie Pearce, who has been extremely efficient, helpful, and supportive throughout the process.
Mistakes can happen but what really matters is how things are handled afterward. I’m happy to say that everything is now resolved, and I’m very satisfied with the outcome.

I bought a Macbook Pro for my daughter which arrived looking brand new.
She is absolutely delighted with it.

Probably the worst customer support ever from a supplier!
Laptop battery failed while it was still under warranty,
3rd attempt to deliver a battery resulted in the wrong manufacturers battery, sent in a jiffy bag with no bend protection.
Next attempt resulted in correct manufacturer, but wrong battery, despite being assured it was the correct one!
Still waiting for a replacement after a month!

This company was very helpful, particularly the person I spoke to by the name Lucas.
Easy to compare the models and spec up the chosen laptop.
Then delivered quickly in excellent secure packaging.👌👌

The phone was delivered in 2 days (not the predicted 3-5 days) & seems to be working well - so far at least, it seems like a great bargain, and I'm happy to be giving the phone a second life as well.

First time using Tier 1 online after being recommended by friends. I was sceptical as I had never brought a refurbished item. I spoke with Julie from the online customer service team and she was extremely easy to talk to, was understanding of my situation and talked me through the various options best suited to my needs and price range. Julie was lovely to interact with, was attentive to my individual circumstance and truly gave me confidence in buying a refurbished laptop from Tier 1 online. I bought a grade C product however I was extremely pleased when I received the product that it was in excellent condition (a friend previously bought a grade C too, was also in great condition and still uses it some years later!). Overall a great experience in terms of product and service. Would highly recommend and intend to use again in future!

Easy to find a good spec desktop at a very reasonable price with fast delivery. I had a couple of issues with setup but these were quickly resolved by Customer Service / Support

Quality of product and speed of delivery at the price. Perfect.

Laptop arrived as described after having been serviced under warranty whilst held by Tier1. Unfortunately after 6 weeks the laptop broke due to manufacturer flaws. Lenovo required a full invoice to service under warranty which Leona provided me very promptly as the laptop was purchased via eBay. Leona then followed up by sending a full service history for the machine and was very attentive in providing fast and helpful responses. I’d definitely buy from Tier1 again.

I bought a laptop which sadly stopped working .

A no quibble one year warranty and I am awaiting my replacement.

Thank you to Leona in customer service

It is precisely the complicated situations that offer you the opportunity to understand when a company or a single person is professional, serious, capable of resolving things.
Once again I can say that Tier1, and specifically Leona P, was very kind and impeccable in understanding the problem and solving it.
5* well deserved

I ordered the item and it arrived soon thereafter, Nervous purchase but really pleased.
Looks like brand new, as a B graded laptop. Very happy with the experience so far 🤗🤝

Great price. Efficient rapid delivery.

I have now bought two Lenovo thinkpads and have been really impressed by both the quality and service of Tier1online. Good to note that the grading is very fair. I bought a C grade last time and I could hardly see a mark on it apart from the fact that the plastic logo had come off (which I don't care about in the slightest).

I purchased a refurbished touchscreen laptop from Tier1 for my 7-year-old daughter, and while she loved it initially, the screen started coming off the case just two months later. I contacted Tier1 and provided a picture of the issue, but they classified it as accidental damage and refused to repair it. This is definitely not accidental damage—the laptop has been well cared for. It seems the touchscreen wasn't properly fitted during refurbishment, and I’m disappointed that Tier1 won't take responsibility for this fault. I will not be purchasing from them in future.

Good product at a great price.

I ordered a "refurbished" Samsung Tablet. Upon arrival, it looked brand new - no signs of wear and tear at all. It arrived well packed to prevent damage, and arrived quickly.
I will definately order from your company again.

Samsung tablet was found to be in excellent condition despite being listed and priced as Grade C.
Only minor complain was they sent us an iPhone charging cable but that error was swiftly rectified the following day.

This was the third laptop I've bought through Tier1 over the past years.
The customer service was really good and they recommended the perfect computer for me.
Great selection at good prices.

Fabulous product, good value and speedy delivery!