My wife ordered 36 boxes of flooring tile, half beige and half grey, for a checkerboard pattern. It took a month for the boxes to be delivered on a pallet. As our contractor got toward the end of th... Toon meer
Bedrijf heeft geantwoord
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Great sales representative, good prices but the absolute worst shipping/packaging department. Every box had broken open where taped. Thinnest cheap tape available. Spoke with sales representative... Toon meer
Bedrijf heeft geantwoord
I recently used TileBar for a home renovation project in the U.S., and I was really impressed with the variety and quality of their tile options. The designs are modern and stylish, and it made it eas... Toon meer
Bedrijf heeft geantwoord
I am shopping for a bathroom floor tile for a room with an existing bath tub surround and countertop. Ive had carpet there for far too long. The Romanesque looking existing tile i still love. Tile bar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
TileBar is an innovative design resource dedicated to transforming spaces. With tailored, expert solutions that exceed the expectations of residential and trade clients alike, TileBar provides the most modern and inspiring tile and stone shopping experience in the industry. Through a curated product assortment, technical innovation, personalized service, and an elevated omnichannel experience, TileBar ensures that every project accomplishes a unique vision and aesthetic.
Geschreven door het bedrijf
Contactgegevens
45 West 21st Street, 10010, New York, Verenigde Staten
- 888-541-3840
- info@tilebar.com
- www.tilebar.com
3,6
Gemiddeld
9K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service with quick…
Great customer service with quick response and follow-up.
1 april 2025
Antwoord van TileBar
Hi Cathy, We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. Thank you for being a valued client.
Customer service is exceptional and…
Customer service is exceptional and samples have been amazing quality. Have not received my order yet so cannot comment on end result until the transaction is completed.
10 april 2025
Antwoord van TileBar
Hi Paulina, We appreciate you taking the time to write such a fantastic review. We are committed to consistently exceeding your expectations and can't wait for you to complete your project as you have envisioned.
Antwoord van TileBar
Hi Liz, We truly appreciate your generous compliments! It makes us happy to hear that you were easily able to navigate our website and that we were able to assist you as you needed. We appreciate you being a loyal customer.
They're the best
TileBar has the best customer service, and an excellent selection of tile.
10 april 2025
Antwoord van TileBar
Hello, Thanks for the fantastic review! Customers like you are the reason we love what we do. Thank you for being part of the Tilebar family.
DO NOT ORDER FROM TILEBAR.COM if you…
DO NOT ORDER FROM TILEBAR.COM if you expect reliable shipping and customer service!
I purchased tiles for a project with a tight timeline, ordering well in advance based on their product info, which stated I should receive them in 10 days. After two weeks with no delivery, I called and was told that items don’t ship for 5 business days—yet my order still hadn’t shipped, and there was no communication on when it would.
When the tiles finally arrived, they were completely wrong. I contacted customer service immediately, provided all requested details, and repeatedly asked for an updated timeline—now facing project delays due to their mistake. They assured me my replacement order would be given "top priority" and that I would receive a shipping notification soon.
It has now been five more days, and I have yet to receive any shipping update. This experience has been nothing short of frustrating and unprofessional. If you need tiles on a schedule, avoid TileBar at all costs!
3 februari 2025
Review zonder uitnodiging
Antwoord van TileBar
Hi April,
We apologize for your negative shopping experience with your purchase and appreciate you bringing this to our attention. We will be reaching out to you privately to discuss this matter, so we may properly assist you. Our team would certainly like to improve your experience with us, so please keep an eye on your inbox.
Triple check all your materials
Box full of cracked tiles and sent the wrong grout color that I of course did not realize was the wrong color until my tile was already grouted.
31 december 2024
Review zonder uitnodiging
Antwoord van TileBar
Hello,
We’re truly sorry to hear about your negative experience and appreciate you taking the time to share your feedback. Your concerns are important to us, and we’re committed to making things right. Our team will be reaching out to you directly to address this matter. Please watch for our message in your inbox.
$1412.81 in products never received. No communication
Ordered tiles over a month ago on Nov 11 2024 and still did not receive anything yet (today is Dec 17).
They gave a tracking number that does not work. Unfortunately the company stopped replying to my emails, despite reaching out several times throughout November and December. So having to go through the bank to get my money back now.
8 november 2024
Review zonder uitnodiging
Antwoord van TileBar
Hello, we apologize for your negative shopping experience with your purchase and appreciate you bringing this to our attention. We did note that you have been working with a few members of our team that have provided you more insight on your shipping details with the carrier. Your concerns are taken very seriously and we want to ensure you have clear communication. Our team would certainly like to improve your experience with us, so please keep an eye on your inbox for further updates on your shipment.
Tile bar shipped tiles without any…
Tile bar shipped tiles without any packaging. They arrived damaged. Tile bar is refusing to place the damaged tiles despite picture proof of cracked and shipped pieces.
20 november 2024
Review zonder uitnodiging
Antwoord van TileBar
Hi Joy, I apologize that your shopping was not great, and not a proper reflection of how we would like to assist our clients. We appreciate you bringing this to our attention. After reviewing the details from your order, I do see your trade rep has been assisting in resolving this matter. We look forward to providing you with a resolution that works well for you.
Great Experience
Easy to maneuver the website for tile selections. The help I received from my designer. The room simulator so I could see how the tile looked.
1 mei 2024
Antwoord van TileBar
Hi Caroline,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.
Effective customer support
Had an issue ordering a sample online. I called up TileBar support and they had me on my way with my samples in a few minutes. Professional and helpful!
20 juni 2024
Antwoord van TileBar
Hi Parker,
Thank you for your kind words! We're thrilled you loved your experience with TileBar.
Customer Service is Great
Customer Service is friendly and knowledgeable.
I would have given a four rating because my samples order was delayed for quite a bit because not all of the samples were not available, however, when I reached out, I was told why they were holding it and trying to ship it all at once. I wish they would send what they have or give you the option to take part of the order and wait for the other, etc., without you having to call in. Because Customer Service has been so great and accommodating they had to receive a five
9 juli 2024
Antwoord van TileBar
Hi Shalene,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. For situations like this, we are working on improving our sample system. Thank you for being part of the Tilebar family.
Fantastic SERVICE AND SHIPPING
Fantastic Pro service by Natalie and incredibly fast shipping.
7 augustus 2024
Antwoord van TileBar
Hi Pam,
Thanks a ton for the positive feedback! I’m really glad to hear you had a great experience.
Antwoord van TileBar
Hi Judy,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding.
Antwoord van TileBar
Hi Marianne,
Thank you for your feedback. We’re delighted that you’re satisfied with our services.
The entire shopping process was smooth…
The entire shopping process was smooth and easy. Our tile arrived quickly, was packaged well and it even smelled nice.
8 mei 2024
Antwoord van TileBar
Hi Brian,
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience working with us. Thank you for being a valued client.
Everyone in the store was helpful and…
Everyone in the store was helpful and courteous and a joy to work with in picking out our tile/
20 augustus 2024
Antwoord van TileBar
Hi Pam,
Your kind words mean a lot to us! We’re delighted that you’re satisfied with our showroom staff.
Great company to work with
Got exactly what I requested, at a good price, and in timely fashion.
3 juli 2024
Antwoord van TileBar
Hi Mark,
We truly appreciate your positive feedback! It’s clients like you who make our work so rewarding. Thank you for being part of the Tilebar family.
Everything about this company was…
Everything about this company was great. From ordering to delivery. Will use with every project. Great customer service and didn’t have ONE broken tile. Best selection out there. Highly recommend
20 augustus 2024
Antwoord van TileBar
Hi David,
Thank you for the great review! We’re so glad you’re happy with our services and can’t wait to work with you on future projects
Great selection, low stock
Really appreciated being able to get so many samples for our bathroom remodel. But ultimately, you didn't have enough of the one I wanted and didn't know when it would be back in stock...so it was disappointing.
20 juni 2024
Antwoord van TileBar
Hi Giovanna,
Thank you for sharing feedback on your purchasing experience with us for your sample order. We appreciate you taking the time out of your day to share this with us. While I am glad you received your samples, I apologize we could not give you more specific information on the restocking date of the particular sample you wanted to purchase. We will review your experience with our team, and use it to ensure we continue to improve our performance overall.
Antwoord van TileBar
Hi Paul,
We apologize for the negative shopping experience you have had with us and appreciate you bringing this to our attention. I will bring your experience up to our warehouse manager and team, so we may continue to improve our shipping methods and our performance overall.
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