Tile Doctor Ltd Reviews 

2.131
TrustScore 5 uit 5

4,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Our travertine tiles now look like new again, we’re delighted with the results! Barry from Oxfordshire Tile Dr was professional, friendly & efficient throughout the process. Grubby tiles were transfor... Toon meer

Beoordeeld met 5 van de 5 sterren

Mick completely stripped our terracotta tiled kitchen floor, filled some cracks and made it look shiny and new again. Better than we could have ever imagined. Communication is as outstanding as his... Toon meer

Beoordeeld met 5 van de 5 sterren

Great communication Reliable Helpful Great results from what was 20 years of muddy wellies and doggy prints. Hand crafted fired earth terracotta brick tiles.

Beoordeeld met 5 van de 5 sterren

Never used this company before but would definitely use them again and pass info to friends and family. Work completed was amazing. Our flooring looked brand new, after work completed. So happy with... Toon meer

Bedrijfsgegevens

  1. Leverancier van schoonmaakproducten

Geschreven door het bedrijf

Tile and Stone cleaning, Stone Sealing and Grout Cleaning is what we do for a living and over the years we have developed the experience, resources and specialist products to be able to resolve your problem.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,9

Alle reviews

(2.131)

229 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Tile Doctor did a superb job

Tile Doctor did a superb job cleaning and sealing my unglazed porcelain floor tiles. They look brand new and will be a great deal easier to clean. Harry was super, he did a fabulous job, was prompt with messaging, punctual and friendly. A very professional job and I am delighted.

3 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tom was extremely professional in all…

Tom was extremely professional in all aspects of the work undertaken. We are delighted with the results of his deep clean and resealing of our travertine tiles in the shower making them look like new again. We would highly recommend Tom for any renovation work involving natural stone and will not hesitate to use him again.

23 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience - now in love with our flag stone floor

Great experience with Kevin from Tile Doctor. Clearly knowledgeable in his role and worked hard to bring our flag stone floor to life and gave excellent advice on ongoing care and tricky areas.We will definitely use the service again.As a side note, I previously used the Tile doctor products on travertine Tiles and they worked superbly- which is why I came back to the site for help with our flag stone floor. The results are incredible.Thanks Kevin!

4 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dont trust them.

Purchased several products after spending hours doing research. Cleaners are decent stuff. Sealers are no good. Contact support with images of sealer leaving wet looking patches, only to be told to buy a more expensive product to absorbed the patches.

Update. Regardless of the gaslighting response. Product was added in 2 applications over a 48 hour period. 1st application no issues. Second application patchy despite even coat with excess removed immediately. Plastic sheets added 7 days later for decorating purposes and made no difference to the floor at all. There is bad feedback online with negative responses already. Not honest at all.

2 februari 2025
Logo Tile Doctor Ltd

Antwoord van Tile Doctor Ltd

Hi Shaun, I'm sorry you feel that way about us, but like I said on the email we replied to. You cant leave this particular sealer on the stone several hours before you polish off the excess, its needs to be polished off within 10 minutes ( on average ) once the sealer has been applied its says this on the back of the Tin as it will sticky or Patchy or even both and also you cant cover stone with a plastic sheet ( as per your photo you sent over ) as this will make the Stone Sweat. Stone needs to breathe at all times. The product I mentioned you buy was to help with the sealer readjusting from the patchiness, I thought that was a better answer and a quicker fix that having to strip it all off and start again.
I'm sorry if you didn't like my response to your email, but there are guidelines to follow which if you dont adhere to are going to give you a poor result like what has happened here, is that our fault ? or yours ?
Regards Russell at Tile Doctor
Added. Your best calling us on 0345 512 0122, nobody is Gaslighting you, you made a complaint, I asked questions, you replied, I answered the email, this was about 9 months ago, haven’t heard back from you since then, but you have added more detail on this last email that wasn’t on your first lot of emails. sSo I’m a bit confused as to your recent response, but rather email each other a proper phone call would be better to see why your still having issues.
Regards Russ

Beoordeeld met 5 van de 5 sterren

I had considered replacing my en-suite…

I had considered replacing my en-suite shower which was looking its age. Steve did a great job refurbishing the entire unit including the replacement of tired and, in places, moulding grout. Fully satisfied with the result.

16 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional and meticulous. Tiles revived!

From our very first enquiry regarding a deep clean of our hallway tiles, Steve made everything very easy. He was thoroughly professional, attentive to detail and carried out a great job. He has revived our tired tiles and also offered great tips regarding after care. Absolutely recommend!

22 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Matthew was extremely professional

Matthew was extremely professional. His communication was excellent and he did exactly what he said he was going to do. He was fastidious in his efforts to get a perfect result for the tiles in our Church. We are delighted with the outcome and would highly recommend Matthew.

16 januari 2026
Beoordeeld met 5 van de 5 sterren

Fantastic job

Fantastic job, took a pride in their work - wouldn’t hesitate to recommend Chris and Zak, not only did they beautifully restore our Victorian hallway, they recreated a perfect match in a small lobby area where the old tiles were completely missing. The transition sections into 5 doorways which were missing were also perfectly matched to the original. We are absolutely delighted with the job it looks fabulous.

22 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ensuite bathroom transformed

I would have no hesitation in recommending Kevin and Tile Doctor to friends and family.
He completed an extremely professional transformation of our ensuite bathroom.
Kevin always arrived on time and always explained exactly what he was doing.
He is also a very clean worker and everything was left spotless when he had finished for the day.
I will definitely be contacting him for any further "tile doctoring" needs.....

13 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect. ☆ THANK YOU ☆

The work was carried out exactly as described, the results were perfect, the advise on how to manage the cleaning in the future was also professional.

15 januari 2026
Beoordeeld met 1 van de 5 sterren

Order not received & no reply from Tile Doctor

Recently, I ordered three products from Tile Doctor (a pre-treatment spray, grout colorant, and some tools to get the job done). The website specifies that any order placed before 1 p.m. will be delivered the next working day. Two weeks later, none of the products had arrived. Furthermore, Tile Doctor never sent an order confirmation.
I contacted their customer service via email on two occasions and asked when the order would be delivered, unfortunately, I haven’t received any reply. As a result, I tried a product from another company—Smartseal. Their product, called Grout Magic, was sent promptly and did a great job. Thanks to PayPal, I also received a full refund from Tile Doctor on the same day I made a claim.

8 december 2025
Review zonder uitnodiging
Logo Tile Doctor Ltd

Antwoord van Tile Doctor Ltd

We have asked Trust Pilot to take this complaint down.
As you have not bought anything from us, your name does not exist on our system, we think you are another company trying to disrespect our good name, anyone knows anything about dealing with PayPal will know that a customer never gets a refund on the same day, a case has to be put to the vendor first and if PayPal Rule in your favour then they will send you your refund, but this can take several days.
Regards Russell at Tile Doctor

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer