timhortons.ca Reviews 

Collins Bay Ontario Tim's recently brought in a new manager . She is loud and rebukes her employees for everyone in the store to hear . Not a people person >

Unfortunately, the Crispy Chicken Cilantro loaded bowl didn't live up to "more chicken" as advertised for $9.99. The chicken as the "star" looked like cut up croutons in the bowl. The salad was only two sad limp leaves; there was no tomatoes or cucumbers. Not even the creamy dressing could save the dry rice.
Overall experience was disappointing for first time trying this loaded bowl.

Four times Tim Hortons on millar an circle drive in Saskatoon have given me the wrong order.Then when I call to complain some one who barely speaks or understood English a supervisor gets me more frustrated !!

The last box of Tim Horton coffee pods that I purchased are blowing up in my machine. Have never had a problem with the pods before. Can you tell me why and what can I do to fix this problem.

I gave a one star Google review to a store in Calgary.. The corporate contacted me and took my information.... They then forward it to the owner of the store and he stalked me for a week.

I applied for the Tim Hortons Mastercard specifically because it advertised a $100 sign-up bonus through Credit Card Genius. I was informed that it can take several months to process these bonuses, so I waited patiently.

Now, after months of waiting, I’m being told that I’m no longer eligible because too much time has passed? That’s completely unfair. I shouldn't have to chase down a reward that was clearly promised as part of the offer.

I’m extremely disappointed with how this was handled. I’ll be cancelling this card immediately and won’t be returning to Tim Hortons. This entire experience has been a letdown.

Went through drive thru and Jana was very friendly and knowledgeable, said "good morning Lori, ordering your tea today?" I got exactly what I ordered, made my day, will return for sure!

I will not recommend this credit card to anyone my car was stolen I reported missing card but never cancelled it instead kept the card active won’t dispute fraud charges I ended up paying the money owed on it I was taken advantage of they won’t cancel the account it was very disappointing frustrate to close the account

I normally enjoy coming to Tim Hortons, but my recent visits have been disappointing due to the behavior of one crew member whose shift seems to start in the afternoon. She’s consistently rude, lacks basic customer service skills, and responds to simple questions with sarcasm or attitude. It's really off-putting and creates an unwelcoming environment. A little politeness goes a long way in customer service, but unfortunately, that seems to be missing here. I hope management addresses this soon, as it affects the overall experience.

TIM HORTON n secure credit card is a big JOKE-SCAMMERS, I made a credit limit ncrease requested and they overcharge me,when I requested the refund, they told me to call NEO FINANCIAL who sending me back to TIM HORTON, and dont mention the stupid customer services rep who doesnt even know the company they are working for.
I totally JOKE

Like other recent reviewers, I was promised a sign up bonus for getting their MasterCard, but just found out today they're refusing to honour their promotion and are ignoring requests to remedy the situation, despite escalating the situation with Tims Financial, Neo Financial, and CreditCardGenius.

DO NOT get a credit card from this company. Stay away from Tim Hortons Financial and Neo Financial.

Signed up for a tims mastercard with credit card genius for a promotion which they did not help out to honor. Stay away from them and their financial services.

The worst experience as a Tims Financial customer, they do not honor deals, neother via Credit Card Genius, nor via direct registration to get a free tumbler. In both cases escalation didn't yield any results, will be closing my partner's and my cards shortly. Stay away from these crooks!

AVOID Tims Financial credit cards (and Neo Financial)! They were supposed to pay out a $100 referral bonus through CreditCardGenius, and refused to do so. they tried claiming that the applications were fraudulent, but in fact it is them who are the fraudsters!
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UPDATE May 6: They finally issued the $100 bonus for the credit card. I have changed my review accordingly, though it's only 3 stars since they never would've honoured it without public criticism

Refused to pay the signup bonus for the Tim’s financial Mastercard

Signed up for the Tims Financial credit card with the promise of $100 through a referral site. Tims did not pay the site and therefore they did not pay the user. Hundreds of people were declined the referral payment while Tims gained many credit card applications. Gross tactic, bad customer service, never again. Did not get what was promised

Bad coffee, with even crappier rewards
- bait and switched the affiliate rewards partnership with Creditcardgenius, deserves 0 if I could give one!

Signed up for the Tims Financial credit card with $100 bonus through Credit Genius referral site. Tims did not pay Credit Genius and they did not pay me. Credit Genius made me wait 2 months only to tell me I will not be getting the bonus I am entitled to. Bad tactics, customer service. Avoid Tim’s Financial & Credit Genius at all costs.

I signed up for the Tims Financial credit card through a referral offer on CreditCardGenius, which was supposed to pay out $100. Turns out Tims, Neo Financial, and CreditCardGenius were all involved—but none of them took responsibility when the referral payout never came. Tims didn’t pay the referral site, and as a result, hundreds of users, including myself, got nothing. They gained a wave of new credit card applications through misleading tactics, then ghosted us when it came time to deliver. Extremely poor customer service and a shady experience overall. Never again.