timhortons.ca Reviews 

Tims Financial and Neo Financial will not pay the advertised and promised cashback of $100 after applying for their credit card. Dishonest company.

Tims Neo prepaid card is the worst card to be had

UPDATE: The issue was resolved

Refused to honor the $100 bonus offer via CreditCardGenius on the Tims Financial Unsecured Credit Card

Tim’s Financial is completely untrustworthy. I applied for their Tim’s Secured Mastercard through a CreditCardGenius referral that clearly promised a $100 cashback rebate upon approval. I was approved, submitted the required proof — and still, they refused to confirm my approval to CreditCardGenius, effectively blocking the rebate. Their support team was useless, and their affiliate department went completely silent, leaving dozens of customers in the same situation. This is a bait-and-switch, plain and simple. Do not trust this company with your money.

Stay away from Tim's Financial!

Promoted a $100 sign-up bonus through a referral site for their Tim's credit card and ultimately did not pay anyone who applied and got approved.

Nothing fraudulent about the applications but they refused to honor what was promised. They are the fraudsters!

ZERO stars if I could. Signed up for their useless credit card but was promised $100 as sign up bonus. Didn't get anything and they blamed it on fraudulent activities from others. Took easy way out not to pay the thousands of people that applied. Trash company with trash food.

Scam. Did not pay out as promised

zero start, stay away from this product. They will not pay your rebate for applying their credit card and will not respond to your tickets.

I was missing items in my order, contacted the restaurant and the supervisor over the phone said that I could go back to the store to get the items that were missing replaced. I went back to the store and spoke with the same supervisor, the supervisor apologized and then told me they needed to talk to the manager. I waited about 10-14 minutes then had to ask an employee to let the supervisor know I was left waiting, the supervisor returned and told me that they could not find my order in their system and refused to follow through with what he said he would do earlier. I was furious, gave him a piece of my mind including telling him shame on him for wasting my time and treating a customer like that. I contacted Tim Horton's customer care over the phone and explained the situation, they told me they will stay in touch over the phone. What undue burden is this? Tim Horton's business practices in handling their mistakes and terrible customer service experiences is absolute trash. The customer care agent refused to take my address down for compensation for the experience. I resorted to leaving them a well deserved 1 out of 5 star trustpilot review. If I could give them 0 stars I would. At the time of writing this Tim Horton's Canada, USA and UK all have less than 3 star ratings from thousands of people.

The control of the 10365 111 St NW, Edmonton, Alberta location has been taken over by unpredictable vagrants, drug addicts, the mentally unstable, and other assorted miscreants.

Such social undesirables convert any clean table, booth, and other restaurant area they choose to contaminate into their sleeping or storage area where volumes of refuse accumulate.

Their erratic behavior, gutter language, foul and profane outbursts routinely upset customers, many who are scared away permanently.

Management absolutely refuses to EFFECTIVELY address this deplorable issue.

This location is DEFINITELY NOT A FAMILY RESTAURANT.

All people of socially acceptable standards should avoid this location.

This review is based on many months of observation by a customer of many years.

Tim Horton's roll up is a gimmick, they advertise that you can either roll up physically or win something using an app, how ever when you visit Tim Horton .they don't actually provide a roll up or points and the app doesn't offer any rewards either ,in fact only one in a thousands might receive a free doughnut or coffee, in third day of my visit cashier told me if you but large coffee ,you will receive a roll up cup of coffee

Tim Horton is so gross. Chicken soup smells.so nasty, smell like they don’t even wash their chicken. Breakfast eggs has no taste stop wasting my money there. And it’s expensive they don’t even have senior tea . What a shame

I particularly enjoy their flavored blends—especially the vanilla hazelnut. The aroma fills my kitchen, and the flavor is perfectly balanced; it’s not overly sweet, which I appreciate.

What’s even more impressive is their commitment to innovation. Each seasonal blend introduces unique flavors that excite my palate. It’s like a little adventure in a cup! Plus, I love that they offer subscription services, ensuring I never run out. It’s a brand that truly understands the art of coffee-making.

No soap in any washroom.
No sanitizer in any dispenser
Washroom has graffiti all over .
Debit machines not working
Can anything else go wrong here

My account was locked and I had a large amount on a gift card also inaccessible due to lock out. When asked to resolve I was told 24-48 hrs. Almost two weeks and tims supposed customer service still unable to solve but continuously send emails asking me to do steps yet their steps don’t work and customer service and the robot or their digital useless team don’t listen or can’t grasp the concept. What a Mickey Mouse operation with staff as dumb as a doorknob!

Lost my Loyalty card after many years and apparently cannot get another one. They emailed back saying to simply ask cahier for one. B.S.
No free coffees for me anymore for my loyalty.
They should fix problem or take down ad from website because there are no more cards.

I ordered take out breakfasts for guests two days apart and both orders were incomplete. I got no help from the store so have been calling corporate every 3 or 4 days for three weeks. Nobody has called or emailed in response to the issue, and the four different people I've spoken to have said they escalated my complaint. Finally, the store has resolved the issue but there is no accountability for stores or franchises. Disgusting customer service.

I have begun timing all my Tim Hortons visit. They on average take 8mins just to serve a single coffee. This is the average for the stores in my area.

A simple Franchisee/Franchisor must maintain a good outlook on business. Get corporate moving and more training at all your locations. The staff, washrooms and customer care is very important. It represents your reputation. the location was in Petro Canada (Exit83) Stoney Creek. Teach staff proper etiquette pls.

Been a long-time (25+ years) customer of Tim Hortons…coffee is very good!
However, customer service is severely lacking…indifference, attitude, long lines when staff don’t appear to be busy.
Cleanliness is also a serious issue…floor is dirty, garbage bins overflowing, tables messy.
Fell seriously ill (food poisoning) after eating a bagel at the Derry & Hwy 10 location about 4 years ago - November 2020. Ended up in the Hospital…after vomiting 🤮 violently and unable to stand/walk - a serious case of food poisoning.

Another unpleasant experience - 10/03/24.

Locations: Mavis & Hwy 401; Derry Road & Hwy # 10 in Mississauga, ON.

More care must be taken to oversee customer service & cleanliness at these locations. An eye should also be kept on The Central Parkway & Mavis location in Mississauga to ensure that it doesn’t descend to the level of the other 2 locations.

Thank you!