Timothy Oulton UK Reviews 

My Wife and I along with our son spent most of today at the Bluebird Gallery choosing new living room furniture.
We had an idea of what we wanted but there is nothing like being in the gallery with all the different pieces on show and viewing each bit up close in person.
Rachel and Sam, the team members at the Bluebird Gallery could not have been more accommodating, nothing was too much trouble, they were on hand for any questions we had no matter how random but not once encroached on our space giving us plenty of time to chat amongst ourselves with our ideas but also offered sound advice whenever we asked for a professional opinion.
Their knowledge of the product options and finishes were faultless.
Rachel and Sam moved multiple pieces of furniture around the gallery to try to replicate our home living area to ensure we were happy with the sizes and layout of each piece and encouraged us to make ourselves comfortable to ensure it all felt right.
The whole process was thoroughly enjoyable and i can not thank both Rachel and Sam for their help and the flawless experience we had today.
I love the brand but the people who work there, like Thomas, Rachel and Sam play a huge part in making it so special.
Thanks to you all.

I couldn't praise the service highly enough. Thomas Payne, the Gallery Manager, went out of his way to ensure that my order was completed to a very high standard indeed, with attention to detail. It was a pleasure to do business with such a pleasant, helpful and amiable person. I would definitely recommend Timothy Oulton's products, which are undoubtedly second to none.

We were intrigued by a coffee table based on a trunk that we saw on-line - thought it would be ideal to finish off our sitting room in Yorkshire. We did buy it - but never expected such an experience. There is an amazing range of things to look at and try out - a garden house based on a lunar excursion module (a bit bigger than the original), a dividing wall/display shelves made to look like drums, mirrors which seem to be metres deep - oh, and don't forget the yellow submarine in the aquarium. Rachael Hall looked after us and provided coffee so we could sit at the table and try it out. Having been distracted by the many other fascinating things in the shop we made it over to the bar (they sell those too) to make our purchase - Rachael regaled us with interesting information about the shop's origins and provided some champagne (I did say it was a bar) whilst she wrestled the IT into submission so she could take our order. In total we spent more than an hour in the shop - a very pleasant Saturday afternoon with staff (not only Rachael but also her colleagues) who made us feel like welcome guests, not just customers. Perhaps the best shopping experience ever!!

Chloe really went above and beyond to help make sure my experience was great. During my selection + ordering process she was so communicative and helpful and frankly, she overdelivered! It arrived as scheduled and the quality surpassed my expectations. Truly think whenever I am ready for another sofa, I will return because this was so easy and the product is so high quality!

Great service from Rachael and the team in helping us achieve our design plans. Our second purchase and high quality assistance and advice both times.

We had a great experience purchasing our sofa thanks to Rachael. She was friendly, patient, and very helpful throughout the process. Excellent service and professionalism, would definitely recommend.

I received a truly unforgettable luxury shopping experience at Timothy Oulton on King’s Road.
From the moment I entered this spectacular store, i was enveloped in a world of beautifully crafted, character-filled furniture and interiors that blend heritage style with contemporary flair, a truly immersive design destination.

What truly sets Timothy Oulton apart — beyond its stunning collection — is the exceptional service provided by the team. We were greeted with a warm, welcoming atmosphere and the depth of care shown by Racheal and Sam, making my visit feel personal and special.

Rachael’s passion, expertise and genuine kindness make her an absolute standout. Racheal has an excellent ability to listen, understand and proactively guide thoughtfully through the selections available. Her knowledge and patience turn a furniture purchase into a joyful experience.

Sam’s dedication to customer satisfaction is remarkable. Sam is responsiveness and willing to go above and beyond.

Racheal and Sam treated me like a valued guest even though it was my first visit to the Chelsea store.

Great visit at Bluebird Rachael, was very helpful in showing us the collection and made us feel welcome 2 thumbs up 👍

Professional and very welcoming - love the products

Keelin was super helpful, knowledgeable and happy to spend time with me to help decide on a piece of furniture and accessories.

A company with genuinely interesting, well-designed pieces that stand out from the usual options. The ordering process was very smooth, with great responsive service - thanks Olivia. Looking forward to receiving the product.

Excellent customer service from Timothy Oulton Client Services. Rachael was friendly, knowledgeable, and incredibly patient. she quickly understood what I was trying to achieve and made the whole process easy and very enjoyable; the room looks totally amazing. Special thank you, Rachael!

Yesterday, we visited the Timothy Oulton showroom on Tottenham Court Road and had a genuinely lovely experience. The showroom is inspiring, the pieces are beautifully crafted and the overall atmosphere is effortlessly premium. However, what stood out most was the service: warm, attentive and highly knowledgeable with great taste, and without any pressure. We felt really well looked after from start to finish. We highly recommend it and will definitely be back.

We called into Timothy Oulton on the Kings Road on a rainy January Thursday afternoon. We spoke to Rachael who was incredibly helpful during our visit and also on the phone afterwards with providing measurements and information that I needed. Excellent customer service, thank you Rachael.

Sam was incredible and helped us from beginning til end to replace our part.

Extremely helpful sales staff made this purchase very straightforward.

I called Timothy Oulton recently to get some more information, was dealt with by a woman called Rachel. She was so knowledgeable and really covered my questions and ensured I was armed with the right information, I look forward to working with her again.

Rachael was a legend from beginning to end, as I bought 2 manor chairs remotely from another country. Polite, professional and absolutely delightful. Fast, efficient and beyond all, happy and cheerful with every question I had and every requirement I needed. A pleasure to have meet.

The place the staff make a visit a wonderful experience. So many incredible ideas !! When visiting London a must place to come.

Simply superb. Genuinely good service, great advice and fabulous furniture - thank you Chloe for making it all so easy.