Timpson Reviews 

I enquired at the Derby Morrison store about having a prom dress dry cleaned. I then took the dress in mid morning last Tuesday and to my surprise I got a text message to say the dress was ready on Wednesday afternoon. I collected the dress on Thursday and was absolutely delighted with the result. I dealt with both Yvette and Sara who were both lovely. An excellent and speedy service. Would definitely recommend.

Used the dry cleaning service for my suit and the trousers returned with 4 creases in the rear and two in the front! Sent them back and they returned them in a worse condition.

You send me a text to say my dry cleaning is ready but when I arrive there is a note to say you have gone to help out at another location so I can’t collect.

A few days ago I took my 45-year old RADO Quartz Ladies Watch (Model: Florence) to Timpson in Brecon in search of a new battery. This very complicated, and expensive, watch needed careful attention. FARON not only managed to provide an excellent service but also explained the intricate mechanism of my much loved watch in great detail. Which was much appreciated by me. In between waiting times CARL provided very useful information as to the continuing care for my very precious watch.
Both gentlemen are an outstanding asset to the Timpson company and I can't recommend them highly enough.

This is about High Wycombe, Temple End branch inside Morrisons. I've used this shop several times now for various repairs from new watch batteries to shoe repairs to dry cleaning, and I've always been impressed by the friendly 'can-do' attitude of the staff. It's usually the same man there with occasional others standing in for him. They are all brilliant in the old-fashioned sense of giving a service, helping. The most recent visit was to hopefully get my grandson's jazz shoes repaired because the sole on one had worn out. A difficult job requiring a small circle of material to be stitched on, obviously we needed both shoes done. Our usual lovely man said it could be done and by golly he did it! He's repaired the soles on the shoes and they look like new again. I cannot praise this man and this company highly enough. On the odd occasions I've been to another branch the service is always top-knotch so clearly their recruitment and training is excellent. In this throwaway age, it's delightful that a company devotes themselves still to repairing things.

A worker was very rude and treated me with disrespect. He asked me rhetorical questions to make to make me seem illiterate. He expected me to do his job and know how to fix the watch but I obviously came to him expecting to be helped and not belittled. He was very passive aggressive and belligerent for five minutes of service.

A really poor experience. Basically stole £34 from me. Tried to get a key cut for a high security lock. They took payment and sent me on my way. They didn’t contact me for over a month so I rang up and they had no idea about the order. After speaking to multiple people, they eventually found the order and said that I need to speak to a different company (ultion) to get it ‘verified’. They then told me that I need to verify it by email address of the person who bought the locks, who was actually the previous owner of the house. So obviously I don’t have access to their email address. Now I’m stuck and they are telling me that it is non-refundable. They took payment quickly without warning me of any potential consequences or difficulties surrounding high security locks. I feel cheated and taken advantage of. This is a lot of money to throw away and they just don’t care. Extremely poor customer service. What an embarrassment of a company. Never use timpsons - if I could give less than 1 star I would. I paid for a service, I didn’t get the service and now they won’t refund me. Daylight robbery.

Gary (Gazza) in Berkhamsted was brilliant.
He adjusted my handbag chain length to perfection. Kind, helpful and professional.
Will definitely use again.
Thankyou.

Having had a key cut at one of your shops which then didn’t work, I went to the Selby store to get it sorted during my lunch break (12:00). There was a sign on the door saying it would not be open again until 1:15. Went back at 3:00 and there was another sign saying it would not be open until 4:00. I don’t really see the point in the shop being there if staff are on breaks for longer than it is actually open.

I took a pair of trainers into Timpsons on Tavern St in Ipswich to see if an area of ripped suede and stitching could be repaired. John was immediately helpful and said he could certainly mend the area, but said he didn't have green thread to match the suede. I said that it wasn't a problem and white would be fine. When I went to collect the trainers, I could barely see where the repair was and John told me he'd dyed the thread green! I was so impressed that he'd gone to the trouble of making a near invisible repair - really going the extra mile! Such a friendly and helpful man - thanks so much!

Shop says it opens at 9, waiting 20 mins outside and no one turned up nearly 9.30. Phone the number and they say nothing can do! Poor service!!!

Superb service and would recommend this Timpson shop. A last minute engraving was not too much trouble (unlike another Timpson branch in Flitwick!). True customer service which will be remembered for future business.

The branch i went into is 1154 Southwood ford, I was served by Barry he was so very helpful and professional done it while I waited Amazing service thank you Barry so much!

Marc at Lytham branch went above & beyond to alter two pair of shoes. Which was an idea in my head that he changed to reality! Plus they’re also fab and re-soles and key cutting

Very efficient company. They got polish on my tracksuit and gave me refund vouchers of £25 plus £19.99 for the repair of my shoes. I would highly recommend them.

A simple visit to Timpson’s in Festival Place Basingstoke on 06/05/2026, just to buy some shoe polish. The card machine there was not working properly and I had to insert my card and key in the number. This seemed to annoy the worker and he was dismissive and abrupt. There was no cause for this behaviour and I would strongly suggest that he attends a customer care course, because he clearly has no idea of customer care at all.

I would strongly advise anyone seeking long-term career development to carefully consider their options before joining Timpson.
At the outset of my employment, I was informed that I would receive a full year of structured training under the guidance of an experienced manager, ensuring I was properly equipped with the company’s procedures and standards. However, this commitment was not upheld. After only one month, I was placed in sole charge of a shop without adequate training or support. This decision, as I was told, was due to the recruitment of additional staff and uncertainty within the business regarding their placement.
In addition to concerns around training and support, I also observed pricing practices that I believe customers may find excessive—for example, a key with a minimal production cost being sold at a significantly inflated retail price. Customers may wish to compare with independent providers for better value.
My primary concern, however, is not pricing but the company’s approach to employee training and management. I have initiated legal proceedings regarding these matters, specifically focusing on the failure to provide the agreed level of training and support. Throughout the grievance process, I maintained detailed records and notes of all interactions. While I understand that recording conversations may be against company policy, I have retained comprehensive documentation of events, which I intend to rely upon as part of my case.
I am fully committed to pursuing this matter to ensure accountability and to obtain what I believe is rightfully owed, given the company’s failure to meet its obligations in providing sufficient training and support.

I popped into a Morrisons today, while I was there I noticed a Timpson inside, as my battery was playing up on my van key I thought I would get it changed.
I spoke to a lady / manager called Jess..
she informed me that the battery replacement was 25£ for a lifetime or 20£ for a 12 month.
I wasn’t expecting the price to be so high so I said I’m not paying that much for the battery can I have the key back.
She replied back saying there was no need to be rude.
I explained as a paying customer I’m within my rights to speak my opinion on cost.
I was not rude in any manner and explained that to the lady. Which then replied to me that she does not have to listen to my SHIT, I walked back to her and explained that she should be looking at how she speaks to customers in a public place, as I did that on cctv, another colleague threatened me with security.
Unbelievable.
Working for a company swearing at at customer in front of other colleagues.
Disappointed
Jess manager of the store you should be ashamed.

Will definitely stick to the normal key cutting shops that are family owned and not franchises. They are half the price of what you charge disgusting

Went to get my watch batteries replaced at Timpson Asda through life time gurantee and was told the watch were faulty and not the battery having left the watches for at least 1 hour. Nothing wrong with the watches and didn not want to replace the battery and asked to come back the following week to get the battery repalce. Another similar experince with the sme store last year. Not recomended