First time customer and like all internet orders, you worry a little. Mistakes happen, and when we were sent the wrong item (same brand, different product), it was dealt with efficiently and in a cou... Toon meer
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Lees wat reviewers zeggen
I recently contacted ToolsToday enquiring about one of the ride on mowers that they had for sale. I spoke with Dan who provided excellent advice regarding which mower to opt for and I bought an Atco r... Toon meer
I purchased an item for a gift but unfortunately the supplier told staff that it would not be delivered until end of September which would have been too late. It was then sent out by supplier after I'... Toon meer
Bedrijf heeft geantwoord
I purchased a Mountfield MB33D 32.6cc Petrol Brush Cutter. I found the website easy to navigate, it was simple to order and all appeared to be ok with the item passed over to the courier company. Sad... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gereedschapwinkel
- ook in
- Bouwmachine verkoper
- Garagemateriaal verkoper
- Gereedschapreparatie
- Grasmaaierwinkel
- Veiligheids- en werkkledingwinkel
Over ToolsToday.co.uk
Geschreven door het bedrijf
WHY BUY FROM ToolsToday.co.uk?
ToolsToday.co.uk is the Online Shop of Bob Richardson Tools & Fasteners Ltd, Our Showroom is Open to Both Public & Trade Customers & is Based in Dudley, West Midlands.
We Stock an Extensive Range of Products by Leading Brands including Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Sealey, Kress, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard, JCB Workwear & Many More. Being an Established & Trusted Name in Tool Supplies Since 1983, we have Built Strong & Valued Relationships with all our Suppliers Enabling us to Give you the Best Products at Low Prices & Peace of Mind when Ordering Online.
We are a Family Run Business Committed to Giving you a Quality Service Matched with the Best Tools & Products. Welders, Air Compressors, Ladders, Lawn Mowers, Grass Trimmers, Drill Bits, Hand Tools, Workwear, Footwear, PPE, Angle Grinders, Pressure Washers, Torches, Heaters & Much Much More.
About ToolsToday.co.uk
Geschreven door het bedrijf
- Family Run Business Established 1983
- ToolsToday.co.uk is an online tool shop based in Dudley, West Midlands. We stock a full range of tools & products including leading brands such as Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Kress, Sealey, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard & many more. Being an established & trusted name in tool supplies since 1983, we have built strong and valued relationships with all our suppliers enabling us to give you the best products at low prices & peace of mind when ordering online. On our site you can find all your tool needs with a huge range of top brand names.
- Top Brands
- We are committed to giving you a quality service matched with the best tools & products from power tools to ladders, drill bits to padlocks, Hi-Vis clothing to welders by brands such as Dunlop, Snickers, LEDLenser, Abus, ICS, Buckler, Sealey & more!
- Always Here To Help
- Within the company we have many years of experience in supplying quality products at the right price. Our team of knowledgeable sales staff are always on hand to help, in store or over the phone. Our emphasis has always been to sell the most appropriate tool for the job in hand. If you need any help or advice on any of our products please feel free to call us, email us, LiveChat us or pop in to our showroom for a chat.
- Repair Service
- We also offer a range of servicing & repair options for many brands of power tools, air tools, garden machinery including chain saws and light construction. We are authorised repair agents for a selection of power tool & garden machinery brands.
- West Midlands Store
- Based in Dudley, West Midlands our 3000 sq ft showroom has a huge range of products in stock, ready to take away today. Whether you're replacing a broken work tool or need a new lawn mower for your weekend jobs, we have the right tool for you. In stock products include welders, air compressors, ladders, grass trimmers, drill bits, nail guns, wheel barrows, workwear, angle grinders, pressure washers, lawn mowers, wellington boots & much much more!
Free Delivery Over £100
Next Day Delivery on In Stock Items
We offer free delivery on all orders over £100, delivered to the UK Mainland (excluding Scottish Highlands). All items in stock ordered before 2.30 are usually delivered next working day!
There is a number of ways to pay allowing a quick & hassle-free checkout. You can pay by Debit / Credit Card, PayPal, Apple Pay or Google Pay. V12 Retail Finance is also available.
Contactgegevens
Pedmore Road, DY2 0RL, Dudley, West Midlands, Verenigd Koninkrijk
- 01384482789
- sales@toolstoday.co.uk
- www.toolstoday.co.uk
4,7
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pleasant, streamlined service
Ordering goods for pickup was so easy via the website. The email confirming goods were ready to collect came very quickly and the collection was very easy and straightforward. Highly recommended.
24 juni 2026
Antwoord van ToolsToday.co.uk
Thank you for taking the time to share your feedback Sheila. We are delighted to hear that you had a positive experience with us.
Kind Regards,
ToolsToday.co.uk
very quick delivery
I was buyinga few chainsaw spares, and found them here at a good price. The bar and chain combo showed a 7-10 day delivery, which was fine. The whole order arrived much sooner than that, far earlier than expected. Very happy!
23 juni 2026
Antwoord van ToolsToday.co.uk
We are very grateful for your review Scott. Thank you for choosing us and for sharing your experience with the Trustpilot community.
Kind Regards,
ToolsToday.co.uk
Did what it said on the tin.
20 juni 2026
Antwoord van ToolsToday.co.uk
Your review is much appreciated Mark! Thank you for choosing us.
Kind Regards,
ToolsToday.co.uk
Everything that could go wrong went…
Everything that could go wrong went wrong. Hedge trimmer arrived - no battery. Another hedge trimmer arrived the day after the first should have been long reach - exactly the same as the first and still no battery. Returned one - long reach one arrived and guess what- still no battery. Eventually received a battery - how can it go so wrong.?
23 juni 2026
Antwoord van ToolsToday.co.uk
Thank you for taking the time to share your feedback Mark. We're sorry for the series of mistakes you experienced with your order. Receiving the wrong products multiple times and then having to wait for the correct battery is understandably frustrating, and we apologise for the inconvenience caused.
Kind Regards,
ToolsToday.co.uk
Amazing Service
ToolsToday offered an amazing service and I would recommend anyone to use these guys. They were extremely helpful and went the extra mile.
22 juni 2026
Antwoord van ToolsToday.co.uk
Thank you for taking the time to share your feedback Steve. We are delighted to hear that you had a positive experience with us.
Kind Regards,
ToolsToday.co.uk
Extremely helpful pre & post sales
I was initially a bit dubious about buying online from ToolsToday but I couldn’t have had a more positive experience. I was worried that the price was too good to be true and also reading some reviews made me a little skeptical. How wrong I was!! Customer service and post sales support have been incredibly helpful and responsive. Would definitely buy from them again.
9 juni 2026
Review zonder uitnodiging
Antwoord van ToolsToday.co.uk
Thank you so much for taking the time to share your experience Pip! We are thrilled to hear that we were able to exceed your expectations.
We strive to provide both high-quality products and the support to back them up, so it is wonderful to know that our team made a positive impression on you. We appreciate your trust, and we look forward to serving you again in the future.
Kind Regards,
ToolsToday.co.uk
Fake stock and poor customer communication
I ordered a Stiga Multiclip 47S Self Propelled Petrol Lawn Mower from ToolsToday on 26 May 2026. The only reason I chose this company was because every other retailer appeared to be out of stock, while ToolsToday gave the impression they had stock available. They were also around £30 more expensive than other sellers, but I was prepared to pay the premium for immediate availability. Another reason I felt confident ordering from them was their 5-star Trustpilot rating, which gave me the impression they were a reliable company.
After placing my order, I received the usual confirmation email stating that tracking details would be sent once the item was dispatched. However, after chasing my order, I was then told that Stiga had no stock and delivery would be delayed until the week commencing 15 June.
When I complained that I had only ordered because they appeared to have stock, the company offered me a £25 refund if I was willing to wait. I accepted this in good faith.
By 16 June, I still had no mower and no update. I emailed again but received no response. After weeks of waiting, I felt I had been completely misled. It seemed the mower had never been available when I placed the order.
On 17 June, after losing confidence in both the company and its customer service, I cancelled my order and requested a full refund. My concern was that if communication was this poor before I'd even received the mower, any future warranty or repair issues could be equally frustrating. The order was eventually cancelled and my money refunded.
My main issue isn't the refund—it's that the website appeared to be selling stock they didn't actually have, resulting in weeks of wasted time. I also feel the excellent Trustpilot rating gave me confidence to order, but unfortunately my own experience fell far short of what those reviews led me to expect. Better communication and accurate stock information would have avoided this entire experience.
Unfortunately, based on my experience, I don't recommend, nor would I buy from this company again.
26 mei 2026
Antwoord van ToolsToday.co.uk
Meera, please accept our apologies for the frustration and disappointment you experienced regarding your order. We completely understand why you chose to purchase from us based on the availability shown at the time on our website (which was 'Usually Delivered In 7 Days' which shows in our terms stock is ordered directly from our suppliers and is not physically stocked in our warehouse).
To clarify the situation, at the time you placed your order, we were anticipating a fresh delivery of the Stiga Multiclip 47S lawn mower from the manufacturer. Unfortunately, due to an unexpected delay in their supply chain, the stock we were promised did not arrive as scheduled. We know this is not an excuse for the inconvenience caused, and we regret that our communication regarding this delay was not as proactive or timely as it should have been. Once again, sorry for any inconvenience caused,
Kind Regards,
ToolsToday.co.uk
Ordered picked helpful staff top draw
21 juni 2026
Antwoord van ToolsToday.co.uk
Your review is much appreciated Karen! Thank you for choosing us.
Kind Regards,
ToolsToday.co.uk
Quick and efficient
Quick and efficient. Item arrived when stated, updates given throughout. Great service.
19 juni 2026
Antwoord van ToolsToday.co.uk
We are very grateful for your review Terry. Thank you for choosing us and for sharing your experience with the Trustpilot community.
Kind Regards,
ToolsToday.co.uk
Quick n easy great price would…
Quick n easy great price would recommend this to anyone looking for any tools
19 juni 2026
Antwoord van ToolsToday.co.uk
We appreciate your comments & review Nick. Your feedback means a great deal to our entire team and helps us continue providing high-quality service.
Kind Regards,
ToolsToday.co.uk
Good product at a very good price…
Good product at a very good price ,cheapest online price. Fast delivery .
17 juni 2026
Antwoord van ToolsToday.co.uk
We’re thrilled to hear that you enjoyed our fast delivery Gary and that you found our prices to be the cheapest around! Thanks for the 5* review!
Kind Regards,
ToolsToday.co.uk
Superb experience
Superb experience, great website - helpful team - efficient logistics. Very impressed
9 juli 2026
Review zonder uitnodiging
Antwoord van ToolsToday.co.uk
We are very grateful for your review Frank. Thank you for choosing us and for sharing your experience with the Trustpilot community.
Kind Regards,
ToolsToday.co.uk
Purchase of Lawn Tractor
Excellent service with delivery in timescale. Only suggestions I would make are 1) Tools Today could communicate when delivery is likely to be as the process of PDI is completed. This helps to plan on being at home to receive delivery. Also the Mulching cover was advised as a price fitted but I had to fit
this myself.
Otherwise, lawn tractor was excellent, started first time once I removed from the pallet. Was well packed and wrapped to prevent any damage
17 juni 2026
Antwoord van ToolsToday.co.uk
Thank you for taking the time to share your feedback regarding your recent purchase Paul.
We apologise that we failed to provide you with a confirmed delivery date and time on this occasion. It is a standard part of our service that our delivery drivers contact you roughly one hour before they arrive to ensure you are home to receive it. We're sorry that this process did not go as planned for your delivery,
Thank you again for choosing us, and we are glad to hear you are enjoying your new lawn ride on lawn mower.
Kind Regards,
ToolsToday.co.uk
Poor communication skills
Poor communication skills. Dont respond to emails. Rarely answer the phone. Say they will phone back and dont. Get told something different when I do actually get speaking to someone. Still no sign of order that was placed on 17/06/2026
17 juni 2026
Antwoord van ToolsToday.co.uk
Please accept our apologies Jade for the frustration you have experienced regarding your delayed order. We are sorry for the lack of communication, the difficulty you have had reaching our team, and the inconsistent information you have received, again, sorry for any inconvenience caused,
Kind Regards,
ToolsToday.co.uk
Antwoord van ToolsToday.co.uk
Thanks for the 5-star review Mohammed! We appreciate your support.
Kind Regards,
ToolsToday.co.uk
Poor response times
The lady i spoke to was lovely, but i've had no response to emails and the follow up to receive a return note from a colleague never happened. They are short staffed and service is poor.
3 juli 2026
Antwoord van ToolsToday.co.uk
We're sorry to hear about the lack of communication you have experienced Kathryn; we completely understand how frustrating it is to be left waiting for an update, especially after you were promised a follow-up. Please accept our apologies for this oversight and for any inconvenience caused,
Kind Regards,
ToolsToday.co.uk
Antwoord van ToolsToday.co.uk
Your review is much appreciated Robert! Thank you for choosing us.
Kind Regards,
ToolsToday.co.uk
Ordering was straightforward
Ordering was straightforward, the mower was delivered promptly,and in a ready to go condition.
15 juni 2026
Antwoord van ToolsToday.co.uk
We are very grateful for your review Henry. Thank you for choosing us and for sharing your experience with the Trustpilot community.
Kind Regards,
ToolsToday.co.uk
Mountfield strimmer ordered on 15/6…
Mountfield strimmer ordered on 15/6 arrived with broken components (not from transit). Company contacted……still awaiting replacement parts!!!
14 juni 2026
Antwoord van ToolsToday.co.uk
We understand Paul how disappointing it is to receive a new product that isn't ready to use straight out of the box and we apologise for this. Please be assured that we have placed the order for your replacement parts. Unfortunately, these parts are currently taking longer than usual to reach us due, sorry for any inconvenience caused,
Kind Regards,
ToolsToday.co.uk
Very poor
I see i'm not the only one experiencing issues, I ordered a Kress Robotic Lawnmower on the 26th of june, the order status has been 'processing' since the following Monday, I've emailed 3 times, no reply, Rang twice, no one answers. Shocking, would not recomend.
Now i have the hassle of getting a refund.
4 juli 2026
Review zonder uitnodiging
Antwoord van ToolsToday.co.uk
We're very sorry to hear about your experience Lee and apologise for the frustration caused by the delay and difficulty you've had contacting us.
This is an exceptionally busy time of year for us, which has unfortunately resulted in longer response times than we would normally expect. While this isn't the level of service we aim to provide, we understand how disappointing this must have been.
Sorry again for any inconvenience caused,
Kind Regards,
ToolsToday.co.uk
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