Total Merchandise have not let us down in any way. They are reliable, the staff are efficient and friendly (especially Jessica who we mostly work with). The products are exactly what we need and are e... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Jessica Hickman provided amazing service; Jess was so quick to respond to all my queries and processed my order promptly, giving me updates and going the extra mile to keep me informed. I am happy wit... Toon meer
Bedrijf heeft geantwoord
Had a great experience ordering notebooks from TM. The communication was excellent. Amiee went above and beyond to contact me to ensure the order was correct, which I was very grateful for. Quality of... Toon meer
Bedrijf heeft geantwoord
I cannot fault the level of service provided by Jessica at Total Merchandise. This is not my first order with the company and will definitely not be the last. Everything was made so easy by Jessica... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Promotieartikelen leverancier
- Business Development Service
- Business to Business-service
- Promotieartikelenwinkel
Geschreven door het bedrijf
Total Merchandise is the UK's leading supplier of promotional products. We can offer your business a huge range of branded items, all ready and waiting to be printed with your logo. From mugs, bags and pens to lanyards, hats and wristbands, we've got everything your organisation needs to create unmissable brand awareness. We pride ourselves on the 5* experience we offer our customers, as demonstrated by our 2,000+ reviews!
Geschreven door het bedrijf
Contactgegevens
Suite 1, The Centre, Colchester Business Park, CO4 9QQ, Colchester, Verenigd Koninkrijk
- 01376 509092
- info@totalmerchandise.co.uk
- www.totalmerchandise.co.uk
4,9
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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great communication
great communication, quick turnaround and very helpful staff. thank you!
14 april 2026
Antwoord van Total Merchandise
We're so pleased to hear it, Jane – thank you! We look forward to working with you on another order soon.
Thank you, Amiee Marwood!
Had a great experience ordering notebooks from TM. The communication was excellent. Amiee went above and beyond to contact me to ensure the order was correct, which I was very grateful for. Quality of the books is great too. Thank you!
17 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
We're so pleased to hear you're happy with your merch and your TM experience, Louie! Thanks for the fantastic review of ordering with Amiee – she and the rest of the team, look forward to assisting you with your next order soon.
Antwoord van Total Merchandise
Hi Rebecca – thanks for taking the time to review us!
We're delighted to read your comments about our team and your finished products. We look forward to assisting you with another order of promotional merchandise soon.
Total Merchandise were fantastic
Total Merchandise were fantastic, great customer service and communication, especially Charlotte. Would absolutely use again.
17 april 2026
Antwoord van Total Merchandise
We're so pleased to read your feedback – thank you for taking the time to review us. We pride ourselves on offering our clients an expert service every step of the way, and it sounds like Charlotte did exactly that.
We look forward to assisting you with another order of promotional products soon!
Ordering from outside the UK
This is my second time working with Total Merchandise, specifically with Amiee M. I've been placing orders from the US for delivery to the UK, and Amiee's communication has been excellent. She was able to ensure the materials were delivered on time and to the correct location. I look forward to continuing my working relationship with Amiee and Total Merchandise.
17 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
Hi Scott – we know that ordering from country to another can present its challenges, so are delighted to hear that Amiee has helped make your experience so straightforward!
Thanks for choosing us to be your promotional partner and for taking the time to review us. Amiee and the rest of the team look forward to working with you on another order soon.
Jessica Hickman provided amazing…
Jessica Hickman provided amazing service; Jess was so quick to respond to all my queries and processed my order promptly, giving me updates and going the extra mile to keep me informed. I am happy with the products provided too- I will use them again.
13 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
Hi Jess – thank you for the fantastic review of your experience with Jessica! We're so pleased to read your comments and she will be too.
Thanks for choosing us to be your promotional partner. Jessica and the rest of our team look forward to assisting you with another order soon.
Cuddly toys
We were delighted to receive the cuddly toys based on the cartoon mascot for our paediatric nurse-led transport service. From the moment they arrived, it was clear how thoughtfully they had been designed, with bright, friendly features that will immediately capture the attention of the children in our care. The quality of the toys is excellent and the communication from TM throughout the entire process.
21 maart 2026
Antwoord van Total Merchandise
Thanks for the amazing review, Arlene – we really appreciate your comments. We're delighted to hear that you're so pleased with your cuddly toys and hope the children love them too!
Thanks for choosing Total Merchandise to be your promotional partner – we look forward to assisting you with another order soon.
Total Merchandise have not let us down…
Total Merchandise have not let us down in any way. They are reliable, the staff are efficient and friendly (especially Jessica who we mostly work with). The products are exactly what we need and are easy to personalise. Nothing happens until we are absolutely happy with every detail which is reassuring. We see no reason to look for another supplier.
20 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
Hi Nicola – what amazing feedback! Thanks for taking the time to review us. We always strive to offer our clients an experience that exceeds expectations, so are delighted to read your comments – we'll be sure to pass them onto our management team.
Thanks for choosing us to be your promotional partner – we look forward to assisting you with your next order soon.
Excellent products at an excellent…
Excellent products at an excellent price. Bought some branded bags for an international charity drive and very happy with the quality and the speed of delivery.
1 april 2026
Antwoord van Total Merchandise
Thanks for the 5* review, Dee – we're delighted to hear that you're so pleased with your finished tote bags. We hope your charity drive was a fantastic success and look forward to assisting you with another order of promotional products soon.
Great service
Great customer service, quick replies & helpful friendly service. Products arrived quickly and looked just as pictured.
14 april 2026
Antwoord van Total Merchandise
We're so pleased to hear it, Jo! Thanks for the 5* feedback of your Total Merchandise experience – we look forward to working with you on another order soon.
Excellent customer service and wide…
Excellent customer service and wide range of reasonably priced products
17 april 2026
Antwoord van Total Merchandise
Thanks for the brilliant review, Heidi!
We really appreciate your feedback and look forward to assisting you with another order of promotional products soon.
TM are always reliable and create the…
TM are always reliable and create the best branded products for events. Alice is the best point of contact and is sure responsive!
14 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
We're so pleased to hear it, Maisie! Thanks for the wonderful 5* review of your experience with Alice. We look forward to helping you with another order of merch soon.
Have had a second great experience with ordering through Total Merchandise
Have had a second great experience with Total Merchandise. Our order was a repeat as we were so impressed with our first! We love our Tote Bags as do our supporters, the quality is excellent and the ordering was straightforward. Highly recommend.
2 maart 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
We're so glad you and your supporters love your totes!
Thanks for the fantastic 5* review and the recommendation. We're delighted to hear you had a great experience working with us and look forward to assisting you with your third order soon.
Fantastic service from Jess Hickman
Fantastic service from Jess Hickman. Very organised and proactive and quick to respond to quotes and also to any emails. Very happy with our products. Great quality thanks!!!
8 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
We're delighted to hear it! Thanks for taking the time to review the experience you had with Jess – we look forward to assisting you with another merch order soon.
Had such an easy and friendly…
Had such an easy and friendly experience with Jessica Hickman!
14 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
Thanks for the wonderful review, Millie – we're really pleased to hear it! We look forward to working with you on another order soon.
Ellie was of great help in ensuring we…
Ellie was of great help in ensuring we got the hessian bags promply.
7 april 2026
Antwoord van Total Merchandise
We're so pleased to hear it, Joyce! Thanks for the fantastic review of your experience and we hope you love your branded bags.
Ellie and the rest of the team look forward to assisting you with another order of promotional products soon!
Aimee was great
Aimee was great. Very responsive and a pleasure to work with.
14 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
We're so pleased to hear it, Linda! Thanks for the 5* review – Amiee and the rest of the team look forward to assisting you with another order soon.
I cannot fault the level of service…
I cannot fault the level of service provided by Jessica at Total Merchandise. This is not my first order with the company and will definitely not be the last.
Everything was made so easy by Jessica and the whole process was so simple thanks to speedy responses to any queries raised.
I am a very happy customer and would not hesitate in recommending their services!
13 april 2026
Review zonder uitnodiging
Antwoord van Total Merchandise
Hi Rhys, thanks so much for the amazing review – and the recommendation! We've forwarded your comments to our management team so they can see your feedback on the experience you had with Jessica.
Thanks for choosing us to be your promotional partner. Jessica and the rest of the team look forward to assisting you with another order soon.
Really great service
Really great service, fully informed, artwork sent quickly and deadline met
31 maart 2026
Antwoord van Total Merchandise
Thank you for the wonderful review of your Total Merchandise experience! We look forward to assisting you with another order soon.
We was happy with the merchandise…
We was happy with the merchandise supplied, however the proofs caused a bit of confusion as some of the lettering seemed to be in bold, the proofs that are issued should be improved,
9 april 2026
Antwoord van Total Merchandise
Thanks for taking the time to review your Total Merchandise experience and for flagging your thoughts on our proofing process.
This can appear to happen very occasionally on PDF proofs (for example, due to finer details in the submitted artwork) but our team are there to provide you with their expert reassurance or to arrange a redraw if preferred. No order will never go into production until we've received a client's explicit approval that they're happy with their proof.
We're glad to hear you were happy with your completed products. Thanks for choosing us to be your promotional partner and we look forward to assisting you with another merch order soon!
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