Totally Branded Reviews 1.003

We were hosting an cooperate event for 200 people and needed to order branded wristbands at the last minute.
Grace Scadding was my main contact and provided excellent support throughout, advising on materials, sharing artwork, and keeping me consistently updated on the delivery schedule.
The order was delivered right on time and in a great condition.
Thank you very much, Grace.

The team is so helpful and the met our very tight deadline. They created all the artwork and sent over the quotes almost instantly. Special shout out to Jack for being so patient and attentive!

After calling the number and getting through to someone called Harry who was so helpful, we placed an order that needed to be produced really quickly. I was kept up to date every step of the way. The whole team was helpful and made it easy - after placing the order Thursday they arrived on the Monday. Overall, very happy

Have worked with Totally branded for employee merch and event merch for just over 2 years. Jack Hansen is always very accommodating with my many requests and changes.

They work well with getting the right merch meeting deadlines and keeping us updated, through the process.

Fantastic service on a deadline! Everything we ordered arrived within 6 working days - great quality items. Friendly staff.

Mugs were ordered for a corporate event. They arrived really quickly and are excellent quality.

Thank you for responding so quickly throughout the process from the time of quote request to sending the products on time. All of the products were really great! Good quality.

Brilliant service from start to finish. The team were really helpful in helping me choose the right product, it arrived within a few days, and the quality is excellent. I’m absolutely delighted.

Kaylee at Totally Branded was very helpful in ensuring I received my order quickly. The branded bunting I purchased is great quality and we are very happy with the whole process. They also send a lot of email communication which is helpful.

We are so pleased with our personalised tote bags. They look fantastic! Nathan Cocksedge was brilliant and persevered with me whilst I took a while deciding what we needed.

COMMUNICATION! Was great, keeping regularly informed about progress of my order.

Found this company by chance and have to say it has been fantastic. The tote bags are excellent quality and price.

I ordered some mini tote bags for an event. They were very decently priced although there was a slight issue with the printing the company rectified it and sent them in record time with no issue so I would highly recommend.

Communication throughout was quick and thorough. After the order was completed, there was an issue with the T-shirt sizing. Christine D took this on board and very kindly reprinted the T-shirts we were missing.

Great communication during the ordering process and once the order was finalised. The finished products look excellent.

High quality products and excellent customer service

Experience was great, Harry helped me with my orders and sent proofs. Once approved the items arrived in great time. All in all a great experience as I have never ordered items like these before but will be back to order from Totally Branded.

I used Totally Branded at my place of work, for our marketing materials for 2026 shows. The pricing is more than reasonable and they are happy to discuss back and forth until you find exactly what you are looking for. Jessica Boulton, thank you so much for your assistance with our order. You were a breath of fresh air to discuss our branding needs, assisting us with what would benefit the company as best value for money. We would happily recommend totally branded to other companies! - MARSH INDUSTRIES.

Very good service for a repeat order. We'll be back1

URGENT COMPLAINT – Immediate Escalation Required (Ref: Q66875293-1)
I’m extremely frustrated with how this has been handled by Harry Ramshaw and I need this escalated immediately.

This has been going back and forth for days with repeated mistakes — wrong sample sent, wrong colour quoted, multiple incorrect quotations, and my logo being modified despite me clearly stating several times that it must not be changed.

I have repeated the same instructions across multiple emails, yet it feels like they are not being properly read or followed. This is a very straightforward order, and it should not have reached this level of confusion and delay.

You can review the full email history with Harry Ramshaw — all the details and corrections have been clearly outlined multiple times. I have also raised my concerns and frustration during phone conversations on several occasions.

I urgently need these pens, and this situation has already wasted a significant amount of my time.

Please reassign this to someone else and resolve it properly today.

All I need is the correct pen in grey, our logo used exactly as provided — this same logo has been used on multiple previous pen orders without any issues — and a correct quote so we can proceed immediately.

If this cannot be resolved today, I will have no choice but to move this order elsewhere.

Please confirm as soon as possible.