It was very easy to book a transfer through the Web site - and the pricing is clear right up front. The pricing was very reasonable compared to other transfer options we considered. The company follow... Toon meer
Bedrijf heeft geantwoord
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Ordered service from Civitavecchia Port to Rome Termini on Sept 26th. Start of the trip was fine as we communicated via WhatsApp. Driver was friendly and he helped with luggage as expected. The proble... Toon meer
Bedrijf heeft geantwoord
Fantastic experience, our driver max is right on time at the pier with our name. He is safe and courteous. Highly recommended service. 完全可信任的服务公司，司机准时到达港口船边，礼貌，开车安全。同类车型中价格是最有竞争力的
Bedrijf heeft geantwoord
Im Urlaub ohne eigenes Auto und in einem fremden Land ist es schwierig, sich fortzubewegen. Ich hatte einen Flug vom Flughafen Fiumicino und war in Civitavecchia. Glücklicherweise fand ich diesen Ser... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Book Online your Civitavecchia Cruise Port Transfer with us. Transfers to/from Rome Hotel, Rome Fiumicino Airport, Ciampino Airport at low and fixed price.
Contactgegevens
4,6
Uitstekend
146 reviews
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This transfer was perfect
This transfer was perfect! Seamless and Simple! We were meet in our hotel lobby! The car was beautiful, clean and very comfortable! I highly recommend this company to get you from Rome to Civitavecchia! The driver was very pleasant!
8 juli 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you so much for your fantastic review! We're delighted to hear that your transfer was seamless and simple, and that you enjoyed the comfort and cleanliness of our vehicle. Your recommendation means a lot to us, and we're glad the driver made your experience pleasant. We look forward to serving you again in the future!
Family trip
Giovanni was an excellent driver. He picked us up at the exact time we had agreed. I will recommend your company. Excellent service.
4 augustus 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you very much for your kind review! We're thrilled to hear that Giovanni provided excellent service and was punctual for your pick-up. Your recommendation means a lot to us, and we truly appreciate your feedback. We look forward to serving you again in the future!
Excellent
Excellent! The service from this company was first class. The drivers were friendly, on time and very polite. We will use this company again when we are next needing a transfer to Civitavecchia from Rome. I highly recommend this company.
6 juli 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you so much for your excellent review! We are thrilled to hear that you found our service first-class and that our drivers were friendly, punctual, and polite. Your recommendation means a lot to us, and we look forward to serving you again on your next transfer to Civitavecchia. Thanks again for choosing us!
Highly Recommend
We used your service several times during a recent trip to Rome for airport/hotel and hotel/cruise port transfers. The drivers were prompt, courteous, and helpful, and safe.The use of WhatsApp was very helpful. The vehicles were spotless and comfortable. I had to communicate many times before the trip with you for special needs requests and I always received immediate and helpful replies. Finally, the prices were upfront and fair. I would absolutely use your services again and recommend you to friends and family. Thank you all so much!
15 juli 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you so much for your wonderful review! We are delighted to hear that you had a great experience with our service during your trip to Rome. It's fantastic to know that our drivers were prompt, courteous, and helpful, and that communication through WhatsApp made things easier for you. We're also glad that we could assist with your special requests and that you found our prices fair and transparent. Your recommendation means the world to us, and we look forward to serving you again in the future. Thanks again for choosing us!
Great Service…
We have used this company a few times for disabled travellers and each time the service has been great. The supplier is easily contactable and ready to solve any issues you may have—all round great service.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you so much for your positive review! We are glad to hear that you have had excellent experiences with our service for disabled travelers. It's great to know that our team was easily reachable and ready to assist you with any needs. Your trust means a lot to us, and we look forward to serving you again in the future!
Transfer service Civitavecchia Port to Rome
Driver was in communication with us and we could reach him easily. We were well informed and received a message the previous day confirming the driver's name and contact number.
The vehicle was clean and comfortable for our transfer from Civitavecchia port to Rome.
Great service and I will definitely use again.
Good rates for this transfer
27 juli 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you so much for your wonderful review! We're thrilled to hear that our driver kept you well informed and that communication was easy. It’s great to know you found the vehicle clean and comfortable for your transfer from Civitavecchia to Rome. We truly appreciate your kind words about our service and rates. We look forward to serving you again in the future!
We had a great experience with…
We had a great experience with Transfers Rome Civitavecchia. The driver was prompt and friendly. The reservation was easy to make and instructions were clear and concise. We’ll definitely use this company again when we’re in Italy next time.
29 juni 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you so much for your fantastic review! We’re delighted to hear that you had a great experience with us and that our driver was prompt and friendly. It’s wonderful to know that the reservation process was easy and that the instructions were clear. We truly appreciate your feedback and look forward to serving you again during your next trip to Italy!
Perfect transportation
We arranged for a driver to and from port. He was on-time and super friendly. The car was extremely comfortable. Would recommend to everyone.
18 juli 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you for your wonderful review! We’re thrilled to hear that our driver was on time and friendly, and that you found the car extremely comfortable. Your recommendation means a lot to us, and we truly appreciate your feedback. We look forward to serving you again in the future!
Diego was very punctual and very…
Diego was very punctual and very friendly . Would highly recommend his services . His wheelchair van was a perfect fit for 6 of us with large suitcases and a wheelchair user . Thanks Diego for showing us some sights on our way to the cruise port !
12 juli 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you so much for your wonderful review! We’re delighted to hear that Diego provided punctual and friendly service, and that the wheelchair van was a perfect fit for your group. It’s great to know he made your journey to the cruise port enjoyable by showing you some sights along the way. We truly appreciate your recommendation and look forward to serving you again in the future!
exceptional transfer
exceptional transfer, clean car, punctual and professional driver, he helped us with luggage and safe driving. All perfect.
11 juli 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you!
Perfect !!
Everything was booked online. They were punctual and very helpful with our luggage. Friendly and attentive.
12 mei 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you!
The driver was professional
The driver was professional, caring and so punctual. I felt I could count on him in a country where I didn't know anyone.
1 mei 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you!
Excellent service from start to finish…
Excellent service from start to finish thank you very much
20 mei 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
Thank you!
Mixed
On time, very clean large vehicle. There was a bit of a mix up and we were directed to wrong car. Only then we questioned several times, changed to correct vehicle.
The lady drove very fast and at some points did not feel safe.
27 mei 2024
Review zonder uitnodiging
Остались очень довольны нашим…
Остались очень довольны нашим трансфером из аэропорта Фьюмичино в порт Чивитавекья. Все по времени, очень вежливый водитель и в целом прекрасный сервис! Будем рекомендовать друзьям! С уважением, Татьяна
22 mei 2024
Review zonder uitnodiging
Perfect and extremely easy transfer. Advised.
Punctual driver, clean and high standard car. Transfer from Rome to the Port of Civitavecchia without stress.
27 april 2024
Review zonder uitnodiging
Highly recommend
Great communication with clear instructions on where to meet. Friendly drivers. Spacious clean transport.
12 april 2024
Review zonder uitnodiging
On time
On time, very friendly and helpful with luggage. Great service, used WhatsApp to communicate. We used the same company upon our return from the cruise and from the city to the airport.
29 maart 2024
Review zonder uitnodiging
Good experience, but may be pricey.....
We booked this company for round trip transportation to and from a cruise ship from our hotel in Rome. The same driver took and picked us up both times. He was 15 minutes late both times which was disappointing. I had to call to make sure someone was coming to get us. I can somewhat understand being late once, but both times is kind of ridiculous when you live there and transport clients daily. Car was clean. Driver was nice, but drove extremely fast. We were told it was an hour and a half each way but we arrived in 40 minutes going and 45 minutes returning. We felt the price was somewhat steep considering the length of time to get there.
28 maart 2024
Review zonder uitnodiging
Antwoord van Transfers Rome Civitavecchia
**update 15/04/2024**
We have taken note of your transition from a 4-star rating to a 3-star rating. It is essential to emphasize that your rating was lowered after our response, but it is important to consider that your initial rating was 4 stars. This indicates to us that your overall experience with our service has been positive. We have full confidence in the quality of our service and reaffirm our commitment to providing excellence, regardless of fluctuations in ratings.
While we understand your perspective, we would like to clarify that our goal is to provide exceptional service to all our customers, and we strive to address any concerns or queries promptly and professionally.
Should you decide to further reconsider and lower your rating, we kindly remind you that Trustpilot's guidelines encourage fair and accurate reviews based on the entire experience with our company.
Once again, thank you for your feedback.
-------------------
We apologize for your disappointment and we sincerely apologize for the driver's lateness. Upon investigation, we found that the delay in the outbound transfer was due to confusion at the airport, where there are two hotels of the same company in close proximity. However, the time it took for the driver to return to your hotel was minimal. As for the return journey, there were no recorded delays on our end. It's possible that it took a little longer to locate the driver beneath the ship due to the confusion and the large number of drivers present. Nevertheless, we are always reachable through our emergency contact number, which you also utilized.
Regarding the price, we are confident that we offer a competitive rate, perhaps one of the lowest available online. This may have been a contributing factor in your decision to choose our service. It's important to note that we never stated that the journey from Civitavecchia Port to a hotel near Fiumicino would take an hour and a half. Typically, this estimate applies to hotels in Rome city center. Since your hotel was near Fiumicino Airport, the journey time was significantly shorter due to the absence of traffic congestion typically encountered when entering Rome.
We appreciate your feedback and are committed to continually improving our service.
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