Needed to change a flight - actually paid for and booked another flight as I had no response after 7 days of bots, emails etc. The original flight was never cancelled. No response from company. So p... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Bolaget uppger ett pris i Skyscanner som är oriktigt och först meddelar att "priset har ökat" efter man fyllt i alla uppgifter i bokningen, accepterat villkoren och godkänt betalningssättet. "Vill du... Toon meer
Bedrijf heeft geantwoord
Jag avbokade en resa köpt via Travelstart.se. Två månader har gått och jag väntar fortfarande på min återbetalning!. Jag har ringt fem gånger till kundservice och enda svar jag fått är att peng... Toon meer
Bedrijf heeft geantwoord
Åk INTE via dem!!!! Betalade för incheckat baggage för hela familjen, men flygbolaget jag sedan reste med bekräftade att baggage inte ingick i biljetterna och går inte ens att lägga till, så fick beta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Sunny Cape Town, Travelstart is your one-stop online travel shop. Forget trawling the web for the latest flight specials. We bring you the best international and domestic flights from all your favourite airlines. Book your hotel stay at properties on every continent. We offer you travel insurance too, for peace of mind. Select car hire from top car rental companies, book bus tickets to anywhere in southern Africa, and even book your next holiday activity. For custom holiday packages to anywhere in the world, contact our travel experts and let’s make it happen. For all your travel needs, go with the best and we’ll take care of the rest.
Contactgegevens
Longkloof Studios, Block B,Darters Road, Gardens, 8001, Cape Town, Zuid-Afrika
- +27 4684300
- feedback@travelstart.com
- www.travelstart.com
1,2
Zeer slecht
771 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Some of the most unprofessional…
Some of the most unprofessional behavior I've seen. They don't accommodate at all to the customer's needs or unfortunate events. They will charge you almost the same amount of money as the flight costs, in case you want to cancel it. They will charge 30-40% more compared to Momondo, which also directs it to their website, I have no idea what's going on, but never using this website again.
26 juni 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day, David
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Niemals kaufen
Diese Hunde nicht vertrauen.sie stornieren einfach Flüge.
22 juni 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Lügen lügen lügen
Lügen lügen lügen
Meine Geld verloren
Ein wach unser tickt storniert
Nicht erreichbar
15 juni 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Två månader har gått och forfarande ingen återbetalning?!
Jag avbokade en resa köpt via Travelstart.se. Två månader har gått och jag väntar fortfarande på min återbetalning!.
Jag har ringt fem gånger till kundservice och enda svar jag fått är att pengarna ligger i utbetalningsavdelningen men ingen återbetalning har jag fått ännu ???
Jag har tappat förtroendet för Travelstart.se och Jag tänker aldrig boka mina biljetter ifrån dom i framtiden.
Mitt ärende nr är : 1006-841-593, ifall någon skulle kunna göra något 🤷🏻♂️
10 juni 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Nie Wieder!!!
Schade, dass man keinen minuspunkt geben kann.
Wie haben Flüge gebucht. Die Fluggesellschaft hat die Flüge storniert. Wir haben keine Information von Travelstart darüber erhalten. Der Kontakt mit Travelstart danach kaum möglich.
Nach nun mehr als 6 Monaten haben wir unser Geld immer noch nicht zurück erhalten.
Nie wieder!!!
6 juni 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Der Rückflug wurde ohne Grund storniert.
Der Rückflug wurde ohne Grund storniert.
11 mei 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
I need to cancel my international…Travelstart bad service
I need to cancel my international flights, booked through Travelstart with British Airways due to diagnoses of my husbands cancer during April. I have bern battling on the customer care line since 3rd of May 2024 to get the tickets cancelled. I submitted doctors letter to supportingdocs website (only one where I could submit it), and after numerous calls was assured that a cancellation request with doctos letter has been sent to British Airways. My husband receives chemo treatment. I REALLY NEED ANSWER PLEASE.
3 mei 2024
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Marie
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
Travelstart does not care about customers
Made an international flight booking with travelstart and had to do a date change a few weeks before the flight. A few days before the new flight date I realised that the new ticket was missing the last letter off my surname. After being messed around for two days by travelstart and finally being told it was now impossible to change because it was less than 72 hours before my flight (contrary to what the airline rules are which allows for changes 2 hours prior to flight) I have still not been contacted by the supposed "supervisor" and will very likely not be allowed to board my plane because of this clerical error.
29 mei 2024
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Kelley
Thank you for taking the time to leave a review.
We are sorry to hear about your experience. Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter further.
Travelstop…… their new name…
Travelstart accept no responsibility from their side if they make a mistake. We needed to get home urgently due to a death. They sent the quote to change the ticket via email which I had to accept. It took over an hour to reach my email account, so the quote had expired. Three attempts later and the price kept increasing.
I specifically asked the very first consultant “what happens if I don’t receive the email?”
Consultant: “don’t worry it will be with you within 24 hrs and if not call again.”
There was no mention of any email expiring and I could not call as they were closed (not a 24hr online service).
Me: “ Please this is an emergency. Can you not quote me on the phone and take my credit card details?.”
Consultant:” No, you must accept the link.”
I won’t bore you with all the other conflicting conversations with the only 4 consultants on duty.
End result? No more flights. Over R600 worth of phone calls (international). Promises to call back; I’m now waiting 12 hrs for my call back.
With so much frustration it was easier to end the experience with Travelstart and purchase a new ticket.
Here comes the best. I asked a friend in SA to cancel the flight. Further emails from Travelstart asking me to accept cancellation quote and please call if you need further assistance, but they were closed.
Further more their emails have spelling and grammar mistakes. Not great as an impression for a company.
Never never again will I use them. I’d rather stick pins in my eyes than see their logo.
Rather pay a little more for your flight/travel and have a more professional and flexible experience.
26 mei 2024
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Jules
Thank you for taking the time to leave a review.
We are sorry to hear about your experience. Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter further.
Åk INTE via dem!!!
Åk INTE via dem!!!! Betalade för incheckat baggage för hela familjen, men flygbolaget jag sedan reste med bekräftade att baggage inte ingick i biljetterna och går inte ens att lägga till, så fick betala dubbel avgift för väskorna i båda riktningarna. När jag sedan ringde Travelstart flera gånger fick jag ett standardsvar och ingen hjälp alls. De påstod att flygbolaget gjort fel. Förstod då att de lurar kunder på detta sätt. Helt sjukt alltså!!!! ÅK INTE MED DEM!
6 mei 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
My Dad booked an Arik air flight for me…
My Dad booked an Arik air flight for me from abuja to yola through travelstart which was scheduled to be today 3rd of may 2024. I went to the Airport around 3pm. The Staffs of Arik Air told me that they don't go to Yola anymore which i was just finding. This event cost me alot and it is the worst experience i had concerning travels around Nigeria. Please Reshedule my flight or Refund me please.
3 mei 2024
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Ayman
Thanks for contacting Travelstart South Africa..
Please email feedback@travelstart.com.ng with your Travelstart booking number and further details of your experience so that Travelstart Nigeria can investigate this matter.
No assistance from Travelstart in obtaining a full refund due to Airlines cancelling flight.
My granddaughter was scheduled to leave on Kenyan Airways (booked through Travelstart) at 14:05 today flight ref KQ785 from Cape Town to Nairobi (then for a connecting flight to Mauritius) Only early in the morning did she receive a SMS directly from Kenyan Airways stating the flight had been delayed 2 hours. No such notification was received from Travelstart and when we contacted them they were not even aware of the 2 hr. delay and later confirmed the flight has been totally cancelled and that the next flight was only going to be next Tuesday, in 3 days time. As this delay was not convenient we had to cancel and were told that they could not refund the full R11,000 only R9,000. Travelstart appeared not to be phased about this and did not offer to pursue with Kenyan Airlines for a full refund, as the delay of 3 days was not under the control of my granddaughter
27 april 2024
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Paul
Thank you for taking the time to leave a review and provide feedback.
Our schedule changes team has made contact with you and are assisting with this matter.
sehr schlechte Erfahrung
sehr schlechte Erfahrung. sie haben das Gepäck storniert und kein Geld zurück.
Ein stern ist schon viel
19 maart 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day, Youssef
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
No refunds in any case of emergencies, even if the Airline would refund
Had a flight and my booked airline has an option for a refund. Though this agency would not provide any in any case, grave or serious matter of emergency. Very dissapointed!
Edit: already tried to reach out to the swedish agency where I tried to refund, completely not possible but the Airline itself is giving me a 10% refund at least. Still a horrible company.
5 april 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day, Nezinau
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
ragator som tog 6 dagar på sig att…
ragator som tog 6 dagar på sig att ändra om min biljett och blev koppald till ai genererade svar till iq befriade indier som inte ens fattade halv sju, och inte kunde hjälpa ett dugg. sen fter sex dagar så ska dem ha 7000 extra för att boka om flyget till en dag senare när jag betalat för en ombokningsbar biljett helt sinnesjukt irriterande männsikor dessutom och jag har tröttnat på ai 'bottar som tar över vårat samhälle, helt absurt hur detta företaget kan gå runt, nästa gång liftar jag hellre med våldtcktsmän än att boka här igen. fy farao fick värsta psykosen av deras väntmusik som säkert också var ai genrerad
BOKA INTE HÄR
och till den där dashiar jag pratade med var ju defitnitvt utann tvekan påverkad av diverse substanser av narkotikaklassen ( Ketamin/ TRAMADOL)
mvh elvira
5 april 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day, Jim
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Travelstart scam
Made a booking Travelstart for a flight from WHK to CPT.
Price was R2634.
I had to go check on my food before confirming booking.
Came back and had to start booking process all over. 10min later for the same flight. now it R2981
OK I need this flight so procede with booking. Final price now R3218.
False advertising, with hidden costs.
Will never recommend you and I hope you loose customers with review.
27 maart 2024
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Marc
Thank you for taking the time to leave a review and provide feedback.
The matter has been escalated to the relevant team lead to be investigated and have requested they make contact with you regarding this.
Dubai Trip
Made a booking to Dubai for 3 persons in February.The booking was made via a Travel search engine that led me to the Best price from Travelstart with Emirates airline.Excellent service no issues at all.
21 februari 2024
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Mellandran
Thank you for the wonderful review, we will be sharing this with the team.
Hope you have a great day further!
Do not support them
The absolute worst experience you can imagine! I would recommend absolutely no one using their service. If I could give them a 0 star I would’ve.
Pathetic customer service. They make you wish you were dealing with the Post Office
18 maart 2024
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Marco
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
Flüge gebucht
Flüge gebucht, Zeiten und check in bekommen.
Dummerweise zu spät am Flughafen angekommen und keinerlei Ansprechpartner der Airline vor Ort.
Flieger weg !
Um eine Erstattung gebeten, abgelehnt aufgrund der AGB man solle sich an die Airline wenden.
Das getan und die Airline ist nicht der Vertragspartner daher muss Travelstart die Anfrage der Rückerstattung stellen. Das ist aber nicht möglich da man sich hinter der aussage versteckt Stornierte Flüge, keine Rückerstattung der kosten.
Hier hat man wohl eher Angst seine Provision zu verlieren. Für uns steht fest nur noch direkt bei den Airlines buchen.
28 maart 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Очень плохая компания.Обманули меня на…
Очень плохая компания.Обманули меня на 356 евро и уже на протяжении месяца морочат голову и не возвращают деньги.Из-за этой компании были большие проблемы с полетом.Никогда больше не буду связываться с ними!!!!
13 maart 2024
Review zonder uitnodiging
Antwoord van Travelstart
Good Day,
Thanks for contacting Travelstart South Africa.
As you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the European Travelstart companies.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 691 200 673 2
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
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