worst place to book a flight, I booked a flight and got contradicting information about transit visa requirements. An agent told me I did not need any, however I did. No accommodation whatever, all my... Toon meer
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Lees wat reviewers zeggen
Needed to change a flight - actually paid for and booked another flight as I had no response after 7 days of bots, emails etc. The original flight was never cancelled. No response from company. So p... Toon meer
Bedrijf heeft geantwoord
Bolaget uppger ett pris i Skyscanner som är oriktigt och först meddelar att "priset har ökat" efter man fyllt i alla uppgifter i bokningen, accepterat villkoren och godkänt betalningssättet. "Vill du... Toon meer
Bedrijf heeft geantwoord
Jag avbokade en resa köpt via Travelstart.se. Två månader har gått och jag väntar fortfarande på min återbetalning!. Jag har ringt fem gånger till kundservice och enda svar jag fått är att peng... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Sunny Cape Town, Travelstart is your one-stop online travel shop. Forget trawling the web for the latest flight specials. We bring you the best international and domestic flights from all your favourite airlines. Book your hotel stay at properties on every continent. We offer you travel insurance too, for peace of mind. Select car hire from top car rental companies, book bus tickets to anywhere in southern Africa, and even book your next holiday activity. For custom holiday packages to anywhere in the world, contact our travel experts and let’s make it happen. For all your travel needs, go with the best and we’ll take care of the rest.
Contactgegevens
Longkloof Studios, Block B,Darters Road, Gardens, 8001, Cape Town, Zuid-Afrika
- +27 4684300
- feedback@travelstart.com
- www.travelstart.com
1,2
Zeer slecht
772 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unreliability at its best…I mean worst
I suggest that no one uses Travelstart. I made a booking, never got issued tickets, got refunded more than R2000 less than what I paid and they are unwilling to make it right. If you have R2000 to risk...then go ahead. They emailed me last week and said they would get back to me by yesterday. Never heard from them again. Epitome of unreliability!
20 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Dear Josh Kruger
We regret to hear about your experience with Travelstart and value your feedback.
We have acknowledged all your posts on all our social media platforms, HelloPeter (which has been removed) and now Trustpilot, have tried contacting you numerous times on the numbers provided and have been in contact with your via email.
The original funds had been paid back to the original form of payment however your had a currency dispute which we have agreed to compensate you for also confirmed via email sent earlier this morning via our feedback@travelstart.com platform
Kindly respond and we will try our best to have this matter resolved as timeously as possible
Kind regards
Travelstart
Charged different amount than agreed
I agreed to be debited EUR 191.99, instead I was debited NOK 2217. Travelstart debited my credit card both another currency and amount than was agreed. Contacting their customer service about this led nowhere.
1 mei 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Absolutely shocking experience with…
Absolutely shocking experience with Travelstart. I had booked with a free flight change as my father was in hospital. When I called to make the change, the quotation was sent to me at 16:39. When I tried to accept it… I was informed that I had to accept it by 16:00. When I called back suddenly the price had increased by R3000 and they refused to assist.
12 juli 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there Tam
Thank you for sharing your feedback with us. We are sorry to hear about your Father, hope he recovers soon.
Please email feedback@travelstart.com with the Travelstart booking number and any additional feedback so we can investigate the matter.
A literal scam.
8 juli 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Raised price after I entered credit…
Raised price after I entered credit card… that shouldn’t even be legal
6 juli 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Harrison
Thank you for taking the time to share your feedback.
Please note that Travelstart South Africa does charge a processing fee for bookings made. Once the method of payment is selected, the processing fee is added to the booking. This is displayed under the booking summary with the adjusted total before one clicks on the Pay Now button.
As per Travelstart's terms and conditions:
https://www.travelstart.co.za/lp/terms-and-conditions
Processing Fee
These fees cover expenses related to customer support, and maintenance costs for our online booking platform. This ensures that our customers will benefit from secure and efficient ways to book and pay online.
Thank you for allowing us to provide feedback regarding this matter.
If you would like further investigation into this matter, you are welcome to email feedback@travlestart.com with your Travelstart booking number and further details of your query.
Finger weg, von diesen Betrügern
Wie kann es sein, dass so eine Gesellschaft überhaupt noch Flüge anbieten darf?! "OHNE WORTE"...Meine 289,71 Euro wurden nicht zurück erstattet, obwohl der Flug im Februar 2023 annuliert wurde...Ich habe zig Mails geschrieben..sogar PayPal ist zu dumm, um den Fall zu klären...Mein Geld ist weg...Vielen Dank an Travelstart...Hoffe, der Geschäftsführer erstickt an dem Betrag....
28 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Terrible customer care experience
Terrible customer care experience. Booked several flights already with them and never needed customer care. Until now, booked a flight, flew the first leg and tried to change the date of second leg, just to be told by a person in broken english on the customer care line, that this is unfortunatly not possible. Even my information on the related ticket rules, stated in Travelstart's email when sending the ticket to me in the first place, entailing me to a date change for a fixed service fee, was in vain. I was several times simply told, that they couldn't do anything for me. Despite receiving the feedback prior by the airline, that a change has to be dealed with through the travel agency I 'd booked with. Resolved? Well, no. I had to buy a new ticket. Never again with Travelstart!
21 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Riktigt dåligt
Riktigt dåligt, bokat fel datum på biljett och ta en "avgift" om 400 kr.
Servicesupporten sitter i Indien och är helt värdelösa.
Bojkott.
19 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe unfortunately I am not the right person to contact as I am working for Travelstart South Africa.
We are not affiliated with any of the Travelstart companies in Europe. For any bookings made through Travelstart Germany you will need to contact them direct as we do not have access to any of their bookings. The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Very slow response and a lot of hidden…
Very slow response and a lot of hidden cost and fees. Try to avoid using this company.
16 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, YY Chan
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart South Africa booking number and further details of your experience so that we can investigate this matter.
Con artists
Required excessive documents to confirm booking after I had already paid, supplied the documents needed within the deadline supplied, they denied my documents and cancelled my booking, I then missed out on the flight I had paid for and had to pay for a much more expensive flight, stay clear of travel start!
14 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Mr Wilkinson
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
Contacted Travelstart on their website
Contacted Travelstart on their website, Chat line and even phoned to get my ticket cancelled ...was promised on all three their means of contact that I will be send an email with the quotation for this cancellation but already 24 hours later and stil no email....its like they do not want to except a cancellation before the day of my flight. Ref ZA10877080 .
12 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Mr Jansen van Vuuren
Thank you for taking the time to leave a review.
Looking into your booking, I can confirm that the booking was cancelled and the refund submitted to the airline on your behalf. The refund has been finalised by the airline on 22 June 2023 and should reflect in the account linked to the card used for original payment within 10-14 days of this date.
A rip you off with a Date Change and Excessive Processing Fee
Reserved a Flight online but the return date was wrong, thus prior to paying for the flight we tried to change it. We contacted Travelstart that advised us that we can only make changes to the ticket once we have paid for it, and the ticket was issued. The ticket rules / fare rules stated that a change would cost no more than R3600. Travelstart quoted us R9100 to make a date change of which R700 was a processing fee... more than double the processing fee I paid to issue the ticket. Complete Rip Off. Further more they have some or other arrangement with the Airlines that you cant change the ticket on the airlines website directly, you have to go thought Travelstart, allowing them to rip you off however they want to.
9 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there, Ms Rautenbach
Thank you for taking the time to leave a review.
Please email feedback@travelstart.com with your Travelstart booking number and further details of your experience so that we can investigate this matter.
Cleaned UP act - excellent service!
Having read such terrible reviews of this company I was terrified when needing to modify my flights - however, the team couldn't have been more helpful and efficient. Within a matter of minutes my flight was changed at a minimal fee. I am so impressed and couldn't recommend this company more highly. They have certainly cleaned up their act!
6 juni 2023
Review zonder uitnodiging
Värsta företag boka aldrig med de
2 juni 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Doppelte Gepäckgebühr aufgrund fehlender Übermittlung
Ich habe über Travelstart eine Gepäckaufgabe gebucht und bezahlt, die Information ist jedoch nicht an die Fluggesellschaft übermittelt worden, sodass mir am Schalter das Gepäck erneut in Rechnung gestellt wurde. Über einen Chat konnte ich dies zwar dann bei Travelstart reklamieren und habe einen Link zu einem entsprechenden Formular erhalten, seitdem (vor 14 Tagen) habe ich aber weder eine Rückmeldung noch eine Erstattung erhalten. Ich rate daher von einer Buchung über das Unternehmen ab.
9 mei 2023
Review zonder uitnodiging
Antwoord van Travelstart
Hi there,
Thanks for contacting Travelstart South Africa.
If you have purchased your ticket through one of the Travelstart companies in Europe, we are unfortunately not able to assist you as we are not affiliated with any of the Travelstart companies in Europe.
For any bookings made through Travelstart Germany etc you would need to contact them directly as we do not have access to any of their bookings.
The contact details we have for them are as follows:
German Market:
Website contact page: https://www.travelstart.de/Contact
Phone number +49 69257367449
Swedish Market:
Website contact page:https://www.travelstart.se/kontakt
Contact number: +46 770-45 74 24
Norwegian Market:
Website contact page https://www.travelstart.no/kontakt
Contact number: +47 815 59 859
Danish market:
Website contact page: https://www.travelstart.dk/ kontakt
Contact number: +45 70 80 89 97
Finnish Market:
Website contact page: https://www.travelstart.fi/kontakt
Contact number: +358 922193380
Alternatively we ask that you reach out to the airline direct, they would have access to your booking and be able to assist.
Sorry that we are not able to be of further assistance.
Is this for real?
What is going on here? Their system rejected both my bank cards, even though these had enough funds in them and were working perfectly. And their EFT option expects users to log into their bank account from the Travelstart website. Surely this isn't normal? Their outsourced call centre personnel were unhelpful and speak with such accents I couldn't understand them. Something dodgy here. I've used Travelstart in the past without problems.
26 mei 2023
Review zonder uitnodiging
DO NOT use this company
DO NOT use this company. I booked a ticket, then the ticket was cancelled because the said the payment didn't clear, but the payment cleared from my bank. In short, the money was debited off my account, but NO TICKET. So, scam alert.
28 april 2023
Review zonder uitnodiging
WAITING FOR REFUND
I’m surprised that this “company” is still allowed to conduct business after so many bad reviews. tho I was too late to read reviews, circumstances happened already when I was searching about this Travelstart. I’m sorry that I chose to book with them. And strongly advise people not to book with TravelStart.
28 april 2023
Review zonder uitnodiging
Gave me the wrong flight date and charged me for a date change.
I selected a specific date for my booking and issed me a ticket with the wrong date attached. They still charge me to change the date to the correct one. Thank you, Travelstart!
28 april 2023
Review zonder uitnodiging
They are misguiding public on their…
They are misguiding public on their website, getting to purchase wrong ticket, basically total shed of responsibility on their wrong doing and passing the buck to airline to deal with mis-representation
27 april 2023
Review zonder uitnodiging
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