Travel Unravel Holidays Reviews 

I previously gave this company 5 stars. I had booked a flight to Auckland this march via Doha but due to the war I was advised by the company to change flights to go via another route. All arrangements went well and I was told we had to pay for our new flights and would have our refund of the cancelled flight within 6 weeks. It was 4 months before we had the refund. Numerous emails , phone calls, false promises and being told do not worry and stress about it!!!!! It is impossible to get through to a manager for the company. We finally had email from Scott ( manager) but I had a number of questions I needed to be answered and to date I have never had a reply. I would never recommend this company to anyone . If there is no problem you might be ok but if you do come across a problem good luck.

Friendly, patient interaction. Helped me to book flights when my BA flights were cancelled. Some miscommunication with times meant I had to alter booked flights. This was done quickly. Roger was great and kept in touch.

This is my first time booking a flight with easyJet. I love their customer service. Although I was transferred between 3 individuals they were all friendly particularly Lisa. She was patient with me. I suffer from anxiety especially when speaking on phone but my experience with you never triggered my anxiety I was comfortable talking with you.Thank you. You are excellent at your job. Thank you

Helpful person who took trouble to get back to me and helped me get the service I needed

I had a companion ticket to use quickly before the expiry date and at this time of year with blackout periods it was quite a challenge but Eric at Travel Unravel managed it ✅

I have booked my flight with Eric, and everything goes well. Eric the agent is very supportive and is ready to go the extra mile. Mr Eric is trustworthy.

Very good and helpfull service from Lisa and was not scammed unlike the last place I used

Grace was very professional and helpful. Thanks

My travel agent was top notch, Diesel was/is a very patient, understanding, kind & caring, and I cannot fault him. My communication was very smooth as possible and I was made to feel very comfortable and at ease.

agent - GAVIN was wonderful. very on the ball and met all our needs

Booking my flight through your company was lifesaver. Entire process was very easy and i have got best deal as compared to all other travel agencies.

I've now used Travel Unravel to book flights abroad three times, and every experience has been excellent. The service has consistently been outstanding, with the team always being friendly, efficient, and incredibly helpful.

I would really like to say a big thank you to Irene. She has been absolutely exceptional every time I've booked. Not only is she highly professional and knowledgeable, but she also goes above and beyond to make the whole process smooth and stress-free. She has a genuine personal touch that makes you feel valued as a customer, taking the time to answer questions, offer helpful advice, and ensure every detail is taken care of.

Irene's dedication, patience, and commitment to providing outstanding customer service are a real credit to Travel Unravel. It's rare to come across someone with such a strong work ethic who genuinely cares about their customers' experience. She has made booking my trips so easy and enjoyable that I've continued to return, and I've now booked through her for the third time. I wouldn't hesitate to recommend Travel Unravel to anyone looking for excellent service, and I look forward to booking with them again in the future.

I always call your company to book my flights and i am more than happy with service received .

I think you are the greatest when we’re stranded and need your help your phone doesn’t work there’s something called karma enjoy the commission your turn will come god doesn’t sleep I let it be known how you deal with customers after you have their money

It was really easy to book my flights and make amendments .

Excellent service and very professional manner
Was so glad I had kept the number for Irene she is very helpful Will call again

Chris was extremely helpful with providing information and booking this flight

brilliant, professional, will their service again

Gavin helped me to booked my flights to India.