Trend Micro Reviews 

I think the software works OK. It was added to my windows defender by the tech who set up my new computer. When it came time for a renewal I kept getting emails to renew as my subscription was running out, better price offered etc..I clicked on the renewal form and found 3 things. It asked for my name , first and last. First was spelled FRIST. It asked me for my phone number, I put it in, and the site kept rejecting it,.I tried different formats, no luck. Lastly thanks to other reviews I read I noticed that by renewing I was giving them a blank check .I signed of and deleted the program

This company will rob u blind once been paid. Stay away under all circumstances.
I paid £80 (next day on offer £29) not a penny refunded.

One product was never delivered, I have them the card number but because I changed my email address they accused me of doctoring the email.
An outrageous claim. I still have paid 300% over the asking price and are now accusing me of making everything up and I never placed an order.
Despicable despicable people who once have had your money have a customer service that is so shameful they should be locked up. I am out of pocket and had no product delivered.

great product and stellar service. 24 hour support when you need them.

TM worked ok on Win 10, but made my iMac run like a dog. Also had problems with remote connectivity when using Citrix, even though I followed the online KB I had to stop TM to remote into my work Intranet..... this was very disappointing..... I don’t want to spend hours configuring Internet Security programs.... TM should be more intuitive.

I will not use TM again

First of all, want to say "Thank You" to Vanessa, You are awesome.
During the installation had an issue with previous av software (some temporary system files which did not give me to install Trend Micro properly.) Asked for support of Trend Micro. The technician Vanessa quickly quided me what need to do and my problem was resolved. Even I am not their subcriber yet! Great job , 5/5 !

Bought trend antivirus with my brand new desktop
And as soon as i installed my whole computer gone shut down and way to slow that i have to take it back to
Shop and get antivirus deleted
Apparently its the worst antivirus around

virker ok og jeg er ikke tilmeldt auto betaling , hverken til dette produkt eller andre mm.

The free tool is awesome: Housecall. I've been using it for 6 years, whenever I suspect a virus.

I have been using trend for 20 years, and consider it one of the best av products going. However their sales team are crap and do not care about existing customers.

Do not use their auto-renew process - it is turned on by default, but you should turn it off immediately (log in to your account to do this). When your licence expires, they will offer you a 15% discount on their standard price - but new purchases are usually 30 to 50 % off so it is invariably cheaper to buy new. This does mean you get new serial numbers which you have to insert into each device (it takes about 30 seconds).

And do not assume that bigger is better value - at present a 10 user 3 year licence is 10 times as expensive as a 1 year 10 user licence.

3 years ago when I queried this I was told they were putting in a 'best price guarantee' for renewals so it would never be more expensive to renew - unfortunately the person who told me this no longer works there.

Good product, crap sales team.

Det er en karussel, når man ikke vil forlænge sit abonnement. Vi fik information om at vores abonnement skulle forlænges. Det afviste vi via den korrekte vej.
Alligevel blev vi faktureret kr. 799 for ydelsen. Nu har vi i 14 dage forsøgt at få pengene tilbage fra TM. Først via en online formular og derefter en masse korrespondance frem og tilbage på mail.
Vi har fået bekræftelse om at vi vil få pengene tilbage. Da de anslåede dage var gået forsøgte jeg at kontakte TM igen på den mail de havde sendt til mig. Der kom et autosvar retur at sagen var lukket og der ikke ville være nogen til at svare mig.
Efter autosvaret forsøgte jeg at ringe tind til TM i DK, men bliver i første omgang sendt rundt i div. valgmuligheder.
Efter at have fanget en fysisk person på den anden side af jorden, får jeg at vide at hun ikke kan hjælpe alligevel. Jeg skal tilbage til start og starte en ny sag op via deres online formular.

Det virker som om systemet er sat op til at at få kunderne til at opgive at få pengene tilbage.

Trend Micro, no good support and service, in my opinion not a good antivirus program, there is better Panda Dome Complete, both from the cloud.
And Panda is much better for the system ....................

Absolutely awful. Bought a year's subscription, which delivered no value. Since ending that subscription they have repeatedly tried to renew the contract and I have had to jump through hoops to make sure that didn't happen. No answer on their support line. Waste of money and life, companies like this shouldn't be allowed to operate so unethically.

They are still charging me two years after I cancelled my internet security subscription even with a credit card that has expired.

Received a secure email sent which I had to access through Trend Micro. Spent hours and hours trying to access it but to no avail. Was told it was because they didn't support Macs (this is 2017 not 1997!!!!) so decided to access through laptop pc... needless to say, that didn't work either, mmm interesting. Have had to give up with no direct contact on how to remedy the issue. How on earth companies like this continue to exist is beyond me.

Jeg ville give dem 0 stjerner, hvis det var muligt.
Når trend micro har dine kreditkort-oplysninger, bliver de ved med at fornye dit abonnement. Det eneste måde du kan undslippe trend micro-fælden, er ved at spærre dit kreditkort og lave en indsigelse i banken, hvis/når de alligevel hæver penge fra din konto.

Jeg afmeldte automatisk fornyelse af tjenesten, men de hævede alligevel penge fra min konto. Penge som jeg ikke har fået tilbage.

Kommunikation med dem er umuligt. De sælger produktet på dansk, men de kan ikke modtage klager eller reklamationer på dansk.
Faktisk heller ikke på engelsk, hvis man vil have sine penge tilbage.

Dette er ikke et seriøst firma. Det er en pengemaskine. LAD VÆR med at købe noget hos dem.

Har nu prøvet 4 gange at afmelde abonn. uden held. Virkelig uprofessionelt firma som ikke er til at komme i kontakt med! Skal aldrig have noget med dem at gøre igen. Har nu måttet nedlægge mit betalingskort og få et nyt så det ikke i fremtiden bare bliver trukket fra min konto.
Hilsen den utilfredse.

I especially found the free tools useful as I needed malware cleanup - and afterwards, based on a few reviews I read, I decided to give the paid product a try.

So far - it seems like it's working perfectly.

Deres "track & trace" system funger ikke længere. Og efter en laaaaaang korrespondance via mail og telefon og de samme løsningsforslag om og om igen har jeg givet op. Det er sidste gang jeg har noget med dem at gøre.