Whenever I have had any questions, their help and customer service is rapid and always excellent. I have been with this company a few years, and would highly recommend them for any of your telephony... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As estiMedes Ltd We are using their service for a long time (almost 10 years) and it's just getting worse... TTNC has a really poor quality customer service. You cannot reach them over the phone, chat... Toon meer
Bedrijf heeft geantwoord
I've had great problems accessing my account as I was not receiving the 2fa code. I raised a ticket and was called back , issue was resolved in minutes and I can now log in and pay my invoice. Thanks... Toon meer
Bedrijf heeft geantwoord
I kept trying to pay my invoice today but got a error message.Raised a ticket on live chat and was called back within 30 minutes. My invoice has now been paid, Thanks for the assistance , Bev
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over TTNC - The Telephone Number Company
Geschreven door het bedrijf
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
Geschreven door het bedrijf
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
Contactgegevens
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, Verenigd Koninkrijk
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4,1
Goed
1K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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becareful with this company
becareful with this company, there are hidden unlawful conditions and will trap you in a 12 months contract.
also there so many other hidden tems condition plus services are 3 times more expensive than anyone els
11 juni 2025
Review zonder uitnodiging
Watch out for hidden contract wording.
Watch out for hidden contract wording.
We had previously purchased from this company on a pay as you go without issue then one day added a line in the t&c's that said if you decide to leave you will have to pay for 12 months.
I wasnt going to leave a review as new customers wouldnt have this issue as they will see this change the in t&c's
However i explained the situation and the fact i didnt know they had changed the t&c's and instead of simply cancelling the £64 admin charge for this they have now decided to try and take me to court and due to previous purchases and staff mentioning there where no hidden charges i am happy to go to court with my prove.
EDIT since their reply below. i have tried to reach out to the and explain the issue they have decided to keep taking me to court. also they cannot get away with charging for 12 months when i chose not to have a 12 month contract. its a bit like signing up for a monthly phone contract instead of 12 months and cancelling after 1 month and then the provider saying but we will still charge you for 12 months that you didnt want
6 augustus 2024
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi Alex,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about your concerns regarding the changes to our terms and conditions and the resulting frustration. We understand how important transparency is, especially when it comes to contract terms and charges.
We regularly review and update our terms to reflect changes in our services, and we do our best to communicate these updates clearly. That said, we regret that this change caused confusion and impacted your experience. We also appreciate your long-standing relationship with us and are sorry to hear that this situation has led to such dissatisfaction.
Your feedback has been shared with our team for further review, and we remain open to resolving this matter constructively. If you'd like to discuss this further, please don’t hesitate to reach out directly—we’re here to help.
Thanks,
Katie
Ricky was a breath of fresh air made a…
Ricky was a breath of fresh air made a huge effort to get my issue sorted and succeeded with flying colours the guy went above and beyond for me and more
Pay rise all the way for me
Thanks you once again Ricky
21 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi,
Thank you so much for your amazing feedback! We're thrilled to hear that Ricky made such a positive impact and went above and beyond to get everything sorted for you. It's always great to hear when a team member delivers exceptional service—and we agree, he’s definitely a star! Your kind words will be passed on to Ricky and the team. Thanks again for taking the time to share your experience!
Thanks,
Katie
I have been with TTNC for a few years…
I have been with TTNC for a few years now. The service has always been great, I have had to contact support very few times, the last time was Ricky Walker. Excellent service, fixed and understood my issue the same day, phoned me up as well to ensure all was ok. Superb service all round.
19 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi David,
Thank you so much for your kind words and continued loyalty over the years! We're delighted to hear that you've consistently had a great experience with TTNC, and it's fantastic to know that Ricky provided such excellent support. Going the extra mile to ensure everything was resolved the same day—and even following up with a call—is exactly the level of service we strive for. We'll be sure to pass your feedback on to Ricky and the team. Thanks again for sharing your experience!
Thanks,
Katie
Wouldn't use them again if they were the last Communications company on earth
We took this company to the Communications Ombudsman after reading all the other reviews about the mysterious "Dark Web Monitor" that appeared on our bills when the company accountant picked up this charge at year-end. They bullishly refused to refund, saying they had sent emails a year prior with a '30 day free trial' followed by continuation of the service if you don't reply. That is not the definition of an explicit opt-in to a service.
TTNC then provided conflicting responses, including their initial promise to reverse the charges, followed by a reversal of that offer and then sent aggressive emails 'claiming the money back' within days, which was laughable. We paid - and then proceeded to follow the correct channels, asking for a deadlock letter.
They did this - and were so incompetent that they put the wrong communications dispute service in their letter, putting CISAS instead of the Communications Ombudsman.
Many calls to their office ask you to leave a voicemail - hardly a 'communications' company if you can't get anyone on the phone easily, and have to raise a ticket / email them.
Needless to say, we were awarded all our money back, plus a goodwill gesture. Here's the irony - they're still sending "How did we do?" emails.
It's a shame, as they were a great company - until they got bought out by Chess Plc. Wouldn't touch them with a bargepole if they were the last communications company on earth.
28 januari 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi Paul,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration and inconvenience you've encountered. This is clearly not the experience we want any of our customers to have, and we understand how disappointing it must have been—especially after being a long-standing customer.
We appreciate your feedback regarding the "Dark Web Monitor" charge and the communication around it. We acknowledge that any changes to billing or services should be clearly communicated and based on explicit consent. We're also sorry for the confusion caused by the incorrect dispute resolution information and the difficulty you experienced reaching our support team.
While we regret that this situation led to a formal complaint, we respect the outcome and take it seriously. Your comments have been shared internally to help us improve our processes, communication, and customer service moving forward.
We truly appreciate your past business and are sorry to see your trust in us has been affected. If you would be open to further discussion, we’d welcome the opportunity to speak with you directly and learn how we might make things right.
Thanks,
Katie
Excellent service
Request was dealt with efficiently with full disclosure of details
15 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi Karen,
Thank you so much for your kind words and positive review! We're thrilled to hear that you had an excellent experience with our service. Ricky is indeed a valuable member of our team, and we're glad he could assist you efficiently and transparently. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!
Kind Regards,
Katie
I have been using TTNC for over 10…
I have been using TTNC for over 10 years, always helpful, great and reliable system and great service. Time to time I have to call them for help and they are always prompt to answer and help us.
15 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi Nicolas,
Thank you so much for your loyalty and for sharing your positive experience with TTNC! We're delighted to hear that you've found our system reliable and our service consistently helpful over the past 10 years. It's wonderful to know that our team has been prompt and supportive whenever you've needed assistance. We truly appreciate your continued trust in us and look forward to serving you for many more years to come!
Many Thanks
Katie
Ricky was very helpful and informative
Ricky was very helpful and informative. He went out of his way to explain everything clearly and assist me when there were some website issues. Thank you Ricky, you made things easy.
12 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that Ricky was able to assist you effectively and provide clear explanations, especially during the website issues you encountered. Ricky is indeed dedicated to ensuring our customers have a smooth experience, and it's great to know he made things easy for you. We appreciate your feedback and look forward to continuing to serve you!
Many Thanks,
Katie
Ricky was incredibly helpful and talked…
Ricky was incredibly helpful and talked me through step by step on how to set up. Thank you
14 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi Paige,
Thank you so much for your kind words! We're delighted to hear that Ricky was able to assist you step by step with your setup. His dedication to providing clear and helpful guidance is something we truly value. We're glad he made the process easier for you. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing our service!
Many Thanks,
Katie
Ricky was amazing and helful
Ricky was amazing and helful, clear communication and knowledgeable
9 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi,
Thank you for your wonderful review! We're thrilled to hear that Ricky provided amazing and helpful service with clear communication and expertise. We appreciate your feedback and look forward to assisting you again!
Many Thanks,
Katie
Easy set up and very helpful team
The registration was very easy.
Then I received follow-up support from Ricky, who helped me configure my account and get going.
I really appreciate your support and will recommend the services to others.
8 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi Atanas,
Thank you for your fantastic review! We're delighted to hear that you found the registration process easy and our team helpful. Ricky is dedicated to providing excellent support, and we're glad he could assist you with configuring your account. We appreciate your kind words and recommendation. If you need any further assistance, please don't hesitate to reach out!
Kind Regards,
Katie
Ricky
Ricky, the customer service agent dealing with my enquir,y sorted it asap, knowledgeable and helpful. NO complaints ... I am 1 happy customer
6 mei 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that Ricky was able to address your inquiry promptly and provide knowledgeable and helpful service. It's great to know you're a happy customer with no complaints. We appreciate your support and look forward to assisting you again in the future!
Many Thanks,
Katie
FRAUD
BE AWARE
- DO NOT buy from this company.
They have hidden contract terms and then start charging you at every single stage.
And you cannot move out before 12 months.
They advertise as no contract but they charge you to move within 12 months since you did not stay for 12 months.
So do you still believe there is no contracts. I have raised the issue with OFcom.
And they sent me bill of £120.00 for move to another provider.
Guess what, TTNC even tried to flag my review instead of providing response to my review.
Trust pilot declines TTNC's flag.
SO be aware of TTNC.
25 april 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
you for sharing your feedback. We sincerely apologize for any confusion or inconvenience you experienced. We strive to be transparent with our terms and conditions, and we regret that this was not your experience.
Regarding the porting fees, we would like to clarify that the standard fee for porting a number away from TTNC is £25+VAT 1. As discussed with yourself you were not charged £120.00 to move to another provider , this information is incorrect.
We appreciate your patience and understanding as we work to improve our services. If you have any further concerns or questions, please feel free to reach out to our customer support team directly.
Many Thanks,
Katie
Very helpful customer service
We had an issue with the line and Ricky Walker was very helpful, gave clear instructions and solves our issue in 5 minutes.
Really appreciate how accessible and easy it is to reach out and get help on issues we have with our line.
15 april 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi Renato,
Thank you for taking the time to leave TTNC a review. I will be sure to pass the message on to Ricky and his team leader who will be delighted to read your review.
Kind Regards,
Katie
I had a crazy
I had a crazy, computing issue that threw working via TTNC for 6. I was given full support to rectify the issue and allow their call service to operate correctly for us.
Whenever I have had an account or operational issue, they have always worked with me to get the matter resolved. 100% customer service orientated & full attention to detail.
15 april 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi,
Thank you for taking the time to leave TTNC a review. We are thrilled that you have been happy with the service which you have received, it makes our day to hear positive feedback.
Kind Regards,
Katie
Dreadful Company
Dreadful Company, owned by Chess PLC. You get told one thing by their staff & they change the rules 12 months later which costs you. Parent company cut & pasted a false signature onto an agreement to try to extend an agreement.
DO NOT TOUCH
I have the emails to substantiate my comments
6 maart 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Hi Iain,
Thank you for contacting TTNC. I am sorry to hear that you have been unhappy with the service which you have received. I have requested your account information so we can look into this matter further for you.
Kind Regards,
Katie
Hard to pay use Their service
I have been with TTNC since 2012
I am now going to try elsewhere
After a minor payment incident, i wasn't helped effectively to set up another payment method, and then they tried to make me pay a reconnection charge for their bad communication and service
I did not pay to reconnect as i believe it was their fault and have now cancelled in case they do it again next month
very combative rather than helping
Now i need to use web developers to change their number off my sites
25 maart 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Good Afternoon Michael, I am sorry that you have been unhappy with the service from TTNC. We have requested your account information so we can look into this matter for you.
Kind Regards,
Katie
They have a poor regard to customers!
They call themselves the Telephone number company BUT don’t offer any phone support to paying customers! They closed our accounts we had as they could not auto collect money to top up, but they did not email us or call us at all or send invoices.
It took us 2 months to find out the 0800 numbers stopped working! Disgraceful conduct.
27 februari 2025
Review zonder uitnodiging
Antwoord van TTNC - The Telephone Number Company
Good Afternoon,
We have not been able to locate an account with the information provided. Please can you send us your account number so we can look into this matter for you.
Kind Regards,
Katie
Fanstatic service from Ricky and I…
Fanstatic service from Ricky and I would highly recommend anyone seeking a Telephone Number to do so with TTNC. I couldn’t be happier and cannot recommend TTNC highly enough.
Thanks again Ricky for you swift help.
Kindest Regards,
Dave
21 februari 2025
Review zonder uitnodiging
Customer service is absolutely…
Customer service is absolutely brillant. I had various queries and Ricky was absolutely helpful and sorted it for me.
10 februari 2025
Review zonder uitnodiging
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