Very disappointing experience at Tyre…
Very disappointing experience at Tyre Power, Gladstone.
We initially booked the van in for a service over email. At a later date, we confirmed over the phone that we also wanted the LH rack end, both ball joints, and wheel alignment done. We then confirmed both the service and that specific additional work again on the day.
The van was dropped off at 8:00 a.m. At 10:15 a.m., I called for an update and was told it would be ready within two hours. When we returned later, the work still had not been completed, and we were eventually told at 2:00 p.m. that it would not be ready until 5:00 p.m. Despite that, the van was not actually ready until 6:35 p.m.
The communication throughout was very poor. We were left waiting for hours with no proper updates, apology, or solution. I understand that servicing and repair work can take time, but we should have been kept updated much earlier, especially once it was clear the van would not be ready anywhere near the timeframe we had been given.
The issue with the bill was that it appeared to include work beyond what we had clearly authorised. We had agreed to the service, LH rack end, both ball joints, and wheel alignment. However, the invoice/estimate appears to include both left and right rack ends and a rack boot, bringing the total to around $1,473.90. No clear price was provided beforehand for the final amount, and when we queried the charges, we were told we should have asked for the cost ourselves, which I found unreasonable.
When we raised our concerns, the person we believe to be the manager, “Happy”, offered no apology and no meaningful solution. Instead, he stated that it was “not my problem”, which was extremely disappointing given the delays, poor communication, and unexpected charges. Our request for a reduction due to the inconvenience and service issues was refused.
Overall, this was a frustrating experience involving poor communication, a much longer wait than advised, unexpected costs, and no real attempt to resolve the issue. Based on this visit, I would not recommend Tyre Power Gladstone.
20 juni 2026
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