mycar Tyre & Auto Reviews 127.438

Great service and the staffs are very helpful

All straight forward reasonably priced informed me of some things that needed attention will be coming back again

I have had an extremely frustrating and disappointing experience with mycar Tyre & Auto over the past year.

What started as a simple concern, a clicking noise during acceleration, has turned into a long series of costly repairs, repeated visits, and unresolved issues. Despite spending thousands of dollars based on their advice, my vehicle is now in worse condition than before.

In May 2025, I was advised to carry out multiple repairs including a transmission service, thermostat replacement, and related work, costing $1,683.70. I was assured everything was fine, yet the original clicking issue was ignored and blamed on the “age of the vehicle” without proper diagnostics.

I raised the same issue again during a logbook service in September 2025 ($500), after which the engine light came back on immediately. When I returned, I was again told there were no issues. Instead, I was advised to replace tyres, brake pads, and rotors to fix vibration problems.

Following their advice, I spent:
$1,052 on tyres, balancing, and alignment
$724 on brake pads and rotors

Despite this, the car remained wobbly and the clicking noise continued. Once again, my concerns were dismissed.

In April 2026, I returned yet again. Shockingly, the mechanics claimed they could not hear the clearly audible clicking sound, something any reasonable person could notice. Only after insisting was I told to replace link pins ($577.08), which also did not fix the issue.

Since then, the situation has worsened:
Clicking and suspension noises are still present (and louder)
Engine warning light has returned
Gear shifting issues have developed
Service indicator was not even reset properly

On top of that, I later discovered that the “new” tyres installed were not all from the same year — rear tyres were manufactured in 2024 while the front ones were from 2025.

This raises serious concerns about transparency and value for money. The rear tyres are already wearing faster, despite all four being replaced at the same time.

Overall, I feel that:

Proper diagnostics were never carried out
My concerns were repeatedly dismissed
I was advised to spend money on repairs that did not fix the problem
The service quality has been negligent at best
After spending well over $4,500, my car still has the same unresolved issues and more.

I cannot recommend this service centre. Their mechanic Gagan is unperturbed and I am not sure what sort of vetting was done when he was hired for he cannot diagnose anything on the vehicle despite of being told what is wrong.

Proceed with caution.

The boys at bateau bay mycar tyre and auto could not be more helpful,it a pleasure to be greeted with a smile and any problems is not a problem.

Friendly service from all the staff at Penrith.
Plus, they complete on time.
Note on what is required or needed for next visit on the report.

Tony and his team can fix everything at a reasonable price quotation. Even though I don’t live very close, I still always visit their workshop because they are a reliable and professional mechanical team. Thanks again for the great service!

Fast,honest and reliable and friendly staff

Great pre rego inspection at mycar Eastgardens Hillsdale NSW. Assessed quickly and given the cost of replacement tyre, and wheel alignment to explain the uneven tyre wear. Would have been good to know if the tyres had been rotated as the man on the phone thought they should have been, but didn’t check before phoning me . Overall good and friendly.

The team at the Warragul store are always really helpful and accomodating.

My car was booked to have a wheel rotation & alignment. First date booked was cancelled by Mycar due to an electrical issue in the workshop. Work was re-booked for 5/5/26. I was asked to prepay for the rotation & alignment. When the car was apparently finished I was made aware there was some additional work recommended & to call back if I wanted it completed. After getting home I read the technician comments that they couldn’t do the wheel alignment due to excessive wear to the bushings to the control arms. I went back to the store to clarify with the Manager whereby he offered a refund for the alignment that he didn’t know wasn’t done. The problem I have with this is the cost to replace the control arms & the other recommended items came to $3750.00. Another example of older Australians being taken advantage of. I definitely won’t be back there

It is always a brief and pleasant experience from the time of booking to the time of delivery

Always friendly and helpful, honest and trustworthy.

Great customer service, friendly staff and store is located in a ideal location where you can do your shopping while car is being serviced.

The attention by the staff was world class. Highly recommended.

Friendly and honest team, really go above and beyond for customer service, have taken multiple vehicles there for fixes without issue and no dramas since then either, cannot recommend enough

The guy at the counter was fantastic
Help me understand what they did and helped me a lot with the service and what needs to be done with my car later on

My Car was ready at the time I needed it. The price that was quoted was what I paid for the excellent service and 12 mths road side on top. Staff heaps friendly,

Thank you for Garry and Kulwinder Singh for excellent costumer service

Fast, efficient and a friendly reliable service