Sedgwick Home Emergency Network Reviews 

It's been 3 days now with no hot water or heating. We are repeatedly being fobbed off and it's not good enough. The situation is affecting the health of our family. We have two small toddlers, one of whom has a heart condition, and I have asthma. Currently, the temp in the house is 12 degrees and we still have no idea when our boiler will be fixed. Fuming. I very much hope that Admiral selects another partner to work with as I wouldn't want to deal with Sedgwick again.

Have only just found out that the contractor sent by Sedgwick claims handlers appointed by insurance company is one from their own network. The engineers who visited were fine but absolutely appalling service received from Sedgwick themselves. They clearly don’t speak to each other, don’t update the Claims Portal, don’t respond to requests for updates posted on there, can’t tell you what’s happening to fix the problem. Oh, and their managers and supervisors won’t speak to you either.
Avoid them like the plague. If think twice again before insuring with any company that uses them for claims handling. I know they deal with Admiral & NFU.

Called for home emergency cover.Can not find the policy. My details were passed to main contractor.They find someone to deal with.One person said he can only come tomorrow and I tried to call the Sedgwick claim team again and spent over two hours.every time my number is 9 or 10 and for 15 minutes and so it is still stuck at number 6.i need urgent as no HOT WATER AND HEATING
mY PREVIOUS CLAIMS COMPANY WILL GET SOME ONE WITHIN FEW HOURS AND YOU CAN CALL THEM AND GET THROUGH
I WILL NEVER USE ARAG HOME EMERGENCY AGIN

Expert incompétent designé par ma banque il y a 4 mois.
Le dossier n'avance pas.
Impossible d'avoir des réponses écrites.
Pas de réponses aux mails depuis plus d'un mois et demi.
A éviter

I have gold insurance with Admiral who have now passed the blame to this company. no one wants to know about my problem even with vulnerable people at risk in my home terrible company terrible customer service I do not recommend who is it down to Sedgwick or Admiral
I paid for emergency cover with my home insurance. I rang up at 3.00pm on 3/12/23 as a emergency no heating no hot water a 65 year old diabetic and a 11 year old in the house both classed as vulnerable. By 5.00pm I was told someone would ring me back no one did. I rang again 5/12/23 at 8.00am I was informed someone was coming out as a emergency!! 4.00pm someone arrived and fixed the combi. 1 hour later it broke. I have rang this company now for 4 days still no heating still no hot water for a child to go to school with no heating on is a disgrace. The worst part is my car is also insured with them I pray I wont need them to help with that. This is the worst company ever. Absolutely disgrace my combi boiler is 3 years old and 1 month out of guarantee . It is now going to cost me a new boiler as Admiral can not even return a phone call. clearly do not care. EMERGENCY COVER?????
Another day no heating or hot water. However I have had to pay £270 on top of my insurance. for a apart to fix the boiler and now have to wait of it to be ordered. No help at all. Any offer of a hotel ?? not a chance. no return phone call again from 12 30 today.
DAY 9 i have paid for more parts for my boiler the plumber employed by this company has not fit the parts no receipts boiler still broke. no response from this company 12/12/23 12 45 pm

I’ve honestly got no idea how this company are rated so highly- my experience with dealing with them over a home emergency claim has been utterly shocking. They dispatched an engineer who seemed to have no clue what he was doing other than to repeat the fault that I had already informed him about. My insurance company (Admiral) then authorised me to arrange my own repair - which for some strange reason still had to be processed by Sedgwick and 12 days later they have done absolutely nothing about this and refuse to update me. What an absolute shower of con artists - I strongly suspect they are just making a mint out of call-out charges, where they fix absolutely nothing!

The problem was quickly sorted and on a Sunday afternoon as well. A very personal and professional engineer attended our home and resolve the issue with the drains. I am very grateful to the company for sorting this out so efficiently

As before - was kept informed and problem fixed

Issue sorted with the minimum of fuss. The timescale.for the repair was 4 days but that was due to having tonorder a part for the boiler.

Following a constant tripping at the consumer box resulting in partial house power failure used my Home Insurance emergency call out. The electrician who called was very quick and thorough in diagnosing the fault during the evening call out. Unfortunately couldn’t call on the day off call out, Sunday, but did come early evening the next day.

Very easy to use, the initial form was easy to fill out and everyone I spoke to was super friendly and helpful.

Speed of service from call out to fully fixed toilet in less than 3 hours with a 2 man team who were stars with their get in with it attitude and so polite.

The engineer arrived within 2 hours of reporting the fault and promptly fixed the boiler. He was also keen to clean up after himself.

Sedgwick contacted me the same day when I had the issue and assigned a plumber when I needed the most.
Communication and execution was very good

They were super efficient and very friendly. Got the job done in record time.

Great rescue of a flood. Service was quick. Man was well mannered and helpful

from my first contact until plumbers called kept me informed all the time

The guy who came was very professional and proficient at his job he's a credit to you and your company can't remember the exact date