Ukairpurifiers Reviews 

130
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Purchase went fine, but delivery poorly managed by DPD, so 4 stars only. It would have been useful to have been made aware of carriers' stringent conditions ahead of actual purchase. I then had to wai... Toon meer

Beoordeeld met 5 van de 5 sterren

Looking for a quiet fan.. Not so straightforward in the current heatwave! Luckily ukairpurifiers had some in stock and dispatched really quickly. Happy to recommend. Communication has been good too.... Toon meer

Beoordeeld met 5 van de 5 sterren

This was the only place that still had a specific top of the range portable aircon in stock. The order was delivered very wquickly within a few days with lots of clear communication and updates in bet... Toon meer

Beoordeeld met 4 van de 5 sterren

Very quick delivery considering the demand for air conditioners at the start of the recent heat wave. Note well that the DPD courier sends customer a PIN number which must be stated to the driver, th... Toon meer

Bedrijfsgegevens

  1. Luchtfilter leverancier

Geschreven door het bedrijf

The UK's Air Purifier Experts. We specialise in providing a wide range of high quality air purification and air treatment products with a wide range of budgets and uses. We want to ensure that everyone has good quality clean air they can breath and we are sure to have a solution that meets your needs.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

130 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(130)

40 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

first rate service

Ordered Tuesday and delivered Wednesday, buying process was straightforward and easy, backed up by useful comms re delivery etc.
Can't fault them, their service was superb throughout

20 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing company

Amazing company, very well packed and responded to my questions on Sunday evening. Outstanding service and highly recommended!

26 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

POOR CUSTOMER SERVICE AND ATTITUDE

They delivered the wrong item and then threatened us with court action if we did not deliver it back the next day. They had not even spoken to me yet before they threatened the court action! What a way to treat customers. Had blazing row on the phone with the sales director who would not acknowledge it was their fault and kept talking over me and in a threatening manor to say I had to pay for their mistake in delivering the wrong item. Very bad customer service indeed. Don't deal with them!

8 november 2023
Review zonder uitnodiging
Logo Ukairpurifiers

Antwoord van Ukairpurifiers

I am very sorry that you are unhappy. I have investigated into the issue with your order and understand that we mistakenly sent you an air purifier when you ordered a replacement filter. My colleague from the support team tried calling you but was unable to speak to you and hence, to avoid further inconvenience to you, she arranged collection of the air purifier from your work delivery address for tomorrow. I have checked and can confirm that my colleague from the customer service department with whom you spoke to was not trying to refuse to accept that it was our mistake which is why she advised that as it was our mistake, we had arranged the collection of the item. Furthermore, the support team who provided confirmation via email of the collection having been re-arranged for Monday following your request over the phone, also apologised and stated that it was our mistake that the wrong product had been sent to you in error. I am very sorry that the incorrect item was sent to you and I can confirm that the collection has been re-arranged for Monday and the Accounts team have been notified to issue the refund for the replacement filter that you purchased.

Beoordeeld met 1 van de 5 sterren

Poor customer service for faulty goods

This company has good reviews IF your product is working order. If not you’re in trouble. As per my case. Bought a purifier delivered quick but within two days of use burning smell from the fan unit. Contacted customer services and same issues as others. Said will send to manufacturer for assessment. Manufacturer is in Sweden so I doubt they’re going to do that and if no fault found will return with no refund. This fault reported in 3days of delivery! Statutory rights mean nothing to this company and they do anything to avoid refunding. Avoid! Go direct to manufacturer or use Amazon. Wish I had now

30 oktober 2023
Review zonder uitnodiging
Logo Ukairpurifiers

Antwoord van Ukairpurifiers

I am very sorry that you are dissatisfied with our support team. It is our standard policy as per our Terms & Conditions quoted below that we ask customers to provide proof of the fault and then the item would be collected at our cost to be sent to the Service Department for testing. If following testing, the air purifier is deemed not to be faulty, then it would be returned back to the customer as stated below in our T&Cs:

"Please note that if you are claiming to have received a faulty product after using it, UKAirPurifiers has the right to ask for proof about the nature of the fault in the form of photo(s) and/or video(s). If sufficient proof is provided, you will then be requested to send the item for testing at the Service Department to verify the fault (pre-paid postage labels provided within 30 days) and will be provided with photographic and/or videographic evidence as proof of the test. If deemed to be faulty, within 30 days, the customer will be offered a replacement unit or refund. If no fault is found following testing, then the item will be returned back to the customer and no refund will be issued".

I have also checked your email correspondence with our support team and can't see anywhere in the emails that they have advised the air purifier would be sent to the manufacturers, Blueair in Sweden. I can see that my colleague in the support team informed you that we would need to arrange collection of the air purifier for testing at the Service Department which is in line with our Terms & Conditions. Hence, the support team were not refusing to accept the item back for a refund as they offered to collect the air purifier for testing to confirm the fault. Nevertheless, I am sorry that you are unhappy.

Beoordeeld met 5 van de 5 sterren

Fast and reasonably priced

The air purifier arrived within 24 hours of ordering and was £20-£50 cheaper than other retailers. As it was a last minute birthday present this made it financially feasible to buy the best air purifier around for her space and meant that it arrived on time for the birthday girl to receive it on the stroke of midnight.

Will definitely consider using UK Air Purifiers in the future.

25 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. A great price for the air purifier and easy to use their site.
They delivered it when they said they would and it was packaged up well.

My only slight confusion came with payment - my banking app asked me to confirm the payment to "juicers" which I didn't recognise. I soon realised they run another company of that name!

20 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good

Yes, great. I found this website as it is recommended as an official seller on the Blue Air website. No fuss buying and shipping. 5*

5 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Will use again

They had the filters cheaper than Jeff bezos outfit. Ordered on Thursday, dispatched Friday. Arrived on time. Will use again when the time comes. Thanks

5 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Requested a whisper quite bedroom fan

Requested a whisper quite bedroom fan, the price was the best by far and the product superb, Really quiet and moves the air with ease. The only minor issue I had was with the colour of the unit I wanted, I received a call explaining that the last grey unit had been shipped, although new stock was due in the demand for the product was so high they couldn't guarantee an exact date. I accepted and alternative colour which arrived 2 days later.

10 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good delivery and competitive price

It took a day or two longer to access the two air purifiers, but the delivery company had an easy to use site to ensure the delivery time and date worked well.
As for the products, Blueair 3210 and 3410, built by my daughter, delivered with spare filters, and they appear to work very well and are very quiet. I also note that the price was competitive.

29 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy to date ..

The unit was ordered and delivered within 18 hours. A genuine Blue Air product in a sealed box. There are no issues with it to date and a really great price. The Blue Air, and Air purifiers all suffer from the same fault that is the app is really flakey and works when it feels like it. That is not the fault of the supplier. By the way, I read so many reviews about faulty goods (not referring to this company) that there have been difficulties in getting a refund etc . The solution? pay with a credit card and I can assure you that section 75 will apply and you can go off and get their help which I have always found to result in a quick solution...So, I have a new working unit, a good price and quick delivery all very satisfactory !!

28 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I purchased a whisper fan some weeks…

I purchased a whisper fan some weeks ago £99, it was very quiet, my wife ask me what l want for my birthday l said get me another fan for my birthday , she went on my site ordered a self same fan cost £124 , she didn't realise the price difference but within a month £24 difference ,has it put a downer on it ???

14 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

A faulty fan - Service insisted it wasn't faulty

I have had a really bad experience with this company. I ordered a fan & initially it worked fine, however within a couple of days it stopped working although due to having a battery there was still signs of life e.g. it would beep to turn on & the battery symbol would flash, but the fan did not work.
I contacted the service dept & they asked for video evidence. When I sent them the they said they have never heard of this before, so it can't be faulty!!
Annoyed I contacted the manufacturer & told me it is faulty and UK Air Purifiers need to collect it and either refund or replace the unit.
UK Air Purifiers reluctantly arranged a collection but said if there is no fault I would need to pay for postage, which was £10. Since I had a fan that didn't work this was my only option.
On receiving the unit back (the next day) they told me it works fine. They also told me it went back to the manufacturers service department, which I know it didn't because that was not the address I sent it to and this was the day after the return.
I explained to them that the unit did not work, I even got my husband to check it over as he is an electrician and he could find no power from the AC adaptor, so this was probably the issue. I explained this to them and said did you use an alternative adaptor - they said they used the one that it was send with.
Anyway the fan did not work for me after 4 days of using it & maybe it worked for them when it arrived back to UK Air Purifiers - Potentially it was an intermittent fault that will arise again when the send the fan to the next person to order it!
But they tried to charge me £15 for sending the fan back (they originally quoted £10) - They eventually refunded the unit cost less £10. However I would not touch this company with a barge pole as it seems that if you have a faulty until they will try to blame you & deny there is a fault.

I have contacted the manufacturer who were very interested to hear the poor service UK Air Purifiers are giving on their product & also claiming that the manufacturers service department looked at the fault. They are going to contact UK Air Purifiers regarding this. I will be ordering direct from the manufacturer now as they response was a lot more professional.

26 juni 2023
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer