UK Christmas World Reviews 

5.446
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bought 960 set of multi coloured cluster lights. Ordered on Monday night delivered Wednesday afternoon. Couldn't be more pleased with the lights, they are very bright 8 different functions. Will defin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

As seems to be a common experience, I bought some baubles in the sale - they were listed on the website as £6.99 reduced to £2.50, so I thought I was getting a good quality bauble. They arrived with... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Christmas floating candles arrived in very good time. Love them - sound a bit fussy individual battery per candle but the effect of these floating candles is magical. Haven’t seen these anywhere else.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Found this website for the first time in 2023 to look for ‘unusual’ indoor Xmas lights and wasn’t disappointed . Bought 2 sets of warm white, light vine branch lights and used them to enhance a mant... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kerstwinkel

Over UK Christmas World

Geschreven door het bedrijf


Welcome to UK Christmas World! We love Christmas, but we love our customers more!

We're home to one of the largest selections of Christmas lights, artificial trees, decorations and displays in Great Britain and supply Christmas products across the UK.

We stock a huge selection of indoor and outdoor Christmas lights, artificial Christmas trees, icicle lights, Christmas displays and decorations.

As always, our company values remain steadfast. We operate UK Christmas World with the same pride and passion offered across all our mail order websites. We are a family owned business, employing staff from the surrounding local area.

We're thrilled to offer our customers an exceptional experience here at UK Christmas World. We boast a talented and dedicated customer care team who are ready and willing to help.

Contactgegevens

4,2

Goed

TrustScore 4 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,2

Alle reviews

(5.446)

79 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Beautiful as described bright lights

I had ordered beautiful outdoor lights for front door initially, was so pleased with lights I went back to order outdoor lights for my gutters. Quick responses to emails I asked about sizes and hooks. Love my decorations this year thanks to UK Christmas World

24 november 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi,

Thank you for taking the time to leave such a lovely review; we really appreciate it!

Have a great Christmas!

Georgia
UK Christmas World

Beoordeeld met 4 van de 5 sterren

well priced item, longer than stated delivery

well priced item, however delivery time longer than stated and I only got a dispatch email after I chased the order. Hopefully a one off as I would like to order again.

4 december 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi Rachel,

Thank you so much for taking the time to leave a review. We really appreciate it!

Take care,
Georgia
UK Christmas World

Beoordeeld met 5 van de 5 sterren

Top Quality Goods

Everything I've ordered has been quickly dispatched. Better quality for less money than some of the junk you get in garden centres and hold a huge variety.

5 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great to deal with.

The order was easy to make online and communication was fast and accurate.
Very happy with our illuminated Christmas Robin 😊

5 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products

Great products, great service, basically absolutely brilliant

15 november 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi,

Thank you for taking the time to leave such a lovely review; we really appreciate it!

Have a great Christmas!

Georgia
UK Christmas World

Beoordeeld met 1 van de 5 sterren

Parcel still not delivered after 2 weeks

I must be the unlucky one? Ordered a Christmas tree with 2-4days delivery 2 weeks ago. Sent emails, CS said is being processed. Is annoying I missed out other Black Friday deals, not to mention I would like to decorate my tree before Christmas and not after

4 december 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi Incze,

Thank you for taking the time to leave a review. We value all comments as this helps us improve going forwards.

Please accept our sincere apologies for the delay you experienced with your delivery. When looking at your order, I can see that your tree was pre-ordered and you should have received delivery by the end of November. Please accept our apologies that it was actually delivered on 5th December. We're very sorry for the delay.

Apologies once again,
Georgia
UK Christmas World

Beoordeeld met 1 van de 5 sterren

Not easy to return and cost me £120 to return my tree

Brought a Christmas tree with it saying easy return, it’s far from easy, the tree has cost me £120 to return and that was the cheapest. All the links they put on to return don’t take that size of parcel or weight.

I would definitely try your local shops before ordering from here. £120 to send back a £350 tree. I must be mad. But some return is better than nothing. Definitely won’t be ordering from these again

20 november 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi Keeley,

Thank you for taking the time to leave feedback. We value all comments as this helps us improve.

Having looked into this, I can see that the return of the tree was organised and booked by yourself. As the service, method and carrier was chosen by yourself, we wouldn't be able to take responsibility for the postage paid as the price can vary based on the provider, speed and method chosen.

Many thanks,
Georgia
UK Christmas World

Beoordeeld met 1 van de 5 sterren

Avoid avoid avoid the worst company…

Avoid avoid avoid the worst company ever poor communication. I chased my order after 7 days to be told it’s sent I then got another email later to say sorry but you item was damaged in the warehouse we will refund the item damaged. When I received the order they gave me something completly different now I’m waiting on there response but will most likely call the card company!!!

3 december 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi Mohammed,

Thank you for taking the time to leave a review. We really appreciate your comments in helping us to improve.

Having looked into this, I can see that you placed two identical orders on the same day, within quick succession. It appears that when you emailed, there was some initial confusion over which order you were chasing and feedback was provided for the opposite order to the one you had emailed about.

Please accept my apologies for this initial confusion.

Many thanks,
Georgia
UK Christmas World

Beoordeeld met 1 van de 5 sterren

Extremely poor communication

Extremely poor communication. The live chat feature on their website isn't answered and emails are also ignored. No phone number declared. When I did get a response on chat, they promised to email me later that day with an update, which never arrived. Website clearly states 2-4 day delivery, so far 5 days and my order has not even shipped let alone be delivered. I'll give it another day or two and then open a PayPal dispute to get a refund. Beware!

29 november 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi Lloyd,

Thank you for taking the time to leave a review. We appreciate all feedback as it helps us improve the customer experience going forwards.

Having looked into this for you, I can see that you spoke with us over both email and a live chat and that you received a response to your query within 24 hours.

Many thanks,
Georgia
UK Christmas World

Beoordeeld met 1 van de 5 sterren

Poor Service

Ordered lights from here. They have not arrived. There is no contact number and they do not reply to emails or online chat! Very very poor service. Order number 2112203 if anyone would like to take responsibility! Will not use them again!

24 november 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi Karen,

Thank you for taking the time to leave a review. We appreciate all feedback as it helps us improve the customer experience going forwards.

Having looked at the email chain between yourself and my colleague, I can see that your order was delivered within five working days. Please be advised that we despatch from multiple locations. For this reason, orders aren't always able to be processed over the weekend.

We're really pleased to see that your received your lights and we hope you enjoy them.

Many thanks,
Georgia
UK Christmas World

Beoordeeld met 1 van de 5 sterren

Trying to return faulty Xmas lights

Trying to return faulty Xmas lights. They want video evidence (seems beyond a joke tbh!). They are poor to respond to emails, don’t answer questions about return postage costs which I feel I shouldn’t have to pay when faulty (been quoted between £7.50-12.50 with different carriers!) and no contact number to resolve the problem. Shouldn’t be this difficult. For all the hassle I’d shop elsewhere where you feel it’s from a reputable trusted company that delivers a customer service. So disappointing. Not even got as far as sending back due to their lack of response re postage costs as didn’t send a returns label(!) let alone receive the actual refund! 😢 perhaps they need to be reminded of the consumer law on faulty goods-think they’ve conveniently forgotten! 😢

28 november 2024
Review zonder uitnodiging
Logo UK Christmas World

Antwoord van UK Christmas World

Hi Clare,

Thank you for taking the time to leave a review. We appreciate all feedback as it helps us improve the customer experience going forwards.

I'm sorry to hear about the fault you experienced here. Please be assured that we would never expect a customer to cover return postage costs for a faulty item. Having looked into your order, I can see that, once a demonstration of the fault was provided, we issued a full refund immediately without the need to return.

Many thanks,
Georgia
UK Christmas World

Beoordeeld met 5 van de 5 sterren

Bought new lights for outside the house…

Bought new lights for outside the house to replace old ones.
The lights arrived when they were expected to, was a pleasent surprise to find hooks in the box as the hold lights didn't have them. Looking forward to getting them up around the house soon

25 november 2024
Review zonder uitnodiging

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