UK Oak Doors Reviews 

have not received my products yet so I can't speak for that but if it is anything like the customer service I received from Layla I will be very happy , thank you for all you help. what amazing staff !!

Order placed 27th June, £2.5k of internal oak doors for a house renovation.

The published lead time is 3–5 working days plus 10 working days for oiling. We are well past the maximum published lead time — 33 calendar days since ordering — and the company still will not commit to a delivery date. The only answer given on the phone is that the order is "with planning" and that no date can be provided.

There is no order tracking, no proactive contact, and no published complaints or escalation procedure.

Updates require phoning and waiting on hold. When I asked to be escalated I was told to email customer support and that nobody else was available. On 27th July the call was ended on me while I was asking why I couldn't speak to anyone in planning to understand the delay.

We have trades booked and waiting — architrave, skirting and panelling all sit behind the doors — and every week of delay carries a real cost.

I will gladly update this review if they provide a confirmed delivery date within 48 hours. Until then I'd advise anyone working to a build programme to look elsewhere.

Ordering and delivery no issue. However one of the doors we’re not as ordered. The after care in sorting the problem……absolutely appauling. Still not resolved and every time you call can neither speak to customer service or a manager as they are always not available.

Easy company to order from, very easy to get hold of someone. All questions were answered quickly by Layla and payment was simple. All round great service.

If you are thinking of purchasing an external Oak door from UK Oak Doors be very careful. The construction of the door is not suitable for external use in the UK. Although the doors look nice in the website photographs, the quality is appalling.
Within six months, the doors have delaminated, they are constructed from layers of wood rather than being solid oak.
I made a huge mistake in purchasing this online and have now been left with the consequences of this door being completely unusable.

Upadate 19/05/26
I see that UK Oak Doors have responded to my feedback.
We have multiple oak doors around the property and unfortunately, as we live in the UK it is not possible (even if the door has a porch to protect it) to keep rain off the door. These doors are not suitable for our climate, even though UK Oak Doors say they are for external use they are not suitable.
None of the other doors that we have purchased from joinery workshops have ever delaminated in the way this door has.
We have treated all our windows and doors with top quality oils and none of the other doors have had any issues whatsoever.
I have just read another Trustpilot review from the 4th November 2025 saying exactly the same as what I discovered. It seems they will use their T&C's to get out of any warranty on these doors.
I'm wondering how many other people have suffered the same problem and if there is an opportunity to take group action against this company?

Ledge and braced oak doors, great product and look fantastic. My customer was very pleased

On the plus side, the quality of the Oak doors are lovely. On the downside, the Customer Services department is a disgrace.
In summary, in March, well over £1000 worth of product purchased. About 40 days later, the building project is nearly completed and it turns out one 30 inch door is surplus to requirements. This door has been kept indoors and has not been unpacked. I wanted to return the door for a refund. This was refused, all customer services could do was tell me to read their T&Cs. That's not customer service, that's just patronising. If discretion is not allowed to be applied, then may as well sack them and let a bot do the job.

This company produce the best quality doors ive seen in the industry.
Second to none products, extremely good customer services excellent communication just about to start a new project will definitely be ordering from them.

The doors were solid but tongues could've been better fitting in the grooves

The person I dealt with took the order checked the stock and it has been delivered within a week thanks

I’d give a 0 star if it was an option.
I ordered just short of £1000 of materials from them.
I had to pay extra for a split delivery for a door.
I ordered 8 lengths of 3m oak skirting+ other items, they only sent 4 lengths of skirting, 1 of them had a split which they’d marked but still sent it me.
Getting them to sort out the other 4 lengths was a nightmare.
The skirting is time critical for a job. I managed to get them to sort it and have it delivered to me the only day before it was too late.
I’ve now found out they haven’t even sent it to the couriers yet and it’ll now be delivered too late.
They have it in stock and knew about this issue well in advance.
Completely incompetent company.
Will not be using them again.
Really difficult to get an answer from and when I did it was a lie.

I replaced all internal doors last Autumn. Delivery was a nightmare, but that was the fault of the outsourced courier.

The packaging of the doors is not adequate which resulted in one door being damaged.

I also bought the door furniture, which is where I have real issues with quality. Five months later the handles are falling apart.

I am going to have to replace them all.

Good customer/service correspondence. And reasonible pricing.

Layla was very helpful in helping me place the order for my doors and explaining in detail the delivery options. I have previously purchased doors from UK Oak Doors and found them to be of good quality.

I'm really happy with the quality of the door. Layla was also incredibly helpful all the way. Quality customer service experience. I would be more than happy to used them again for my doors need!!

We went for a Solid Oak Rustic Barn Door and it's exactly what we were looking for. The door arrived in good condition and looks fantastic now it's installed..

Great experience with Layla who was very knowledgeable and helped ensure I selected the correct door, sizing and associated hardware.

Solid oak doors for an Edwardian renovation
We needed to replace all the internal doors in our 1920s house as part of a full renovation. The original doors were long gone and we wanted something that suited the period without looking like cheap repro. After a lot of searching we settled on UK Oak Doors for solid oak internal doors rather than the veneered stuff you see everywhere else.
Spoke to Layla on the phone a couple of times before ordering. She was helpful without being pushy and talked us through the differences between the door styles, what would work with our existing oak door frames, and the options for pre finished versus unfinished oak. We went with unfinished so we could match the stain to our oak skirting boards.
Ordered six four panel solid oak doors in total. Delivery took about a week and everything arrived well packaged. Our joiner was impressed with the quality and the consistency across the batch, which apparently isn't always the case with natural timber.
Only minor issue was one door needed a bit more trimming than expected to fit the old frame, but that's just the reality of period properties with nothing quite square. The doors themselves were spot on.
Would use them again for the external oak door we're planning next year.

I found some great quality solid oak doors (not engineered oak!) at great prices. Simple to order as I had my door sizes already and cannot wait for the carpenter to install them! Delivery was without hassle too. Thanks

Purchased 5 doors in total costing over £1500. Although the doors are pretty good the customer service is lacking and don't make the same mistake I did as they won't do u any favours at all.

I had 4 oak doors on order and arrived, the carpenter I used let me down so had to wait for a later date to fit them which took extra time. I looked at the outside of the boxes for any damage and there wasn't any, so in my mind it was logical to expect solid oak doors to be undamaged inside if cardboard wasn't damaged on the outside. I didn't want to open them all when they weren't going to be fitted straight away and didn't want to stack opened doors onto of each other in case or scratches as the doors were finished. I personally stacked the doors on top of each other in my lounge so they would lay flat and not get damaged. week or so later when the carpenter came and we opened the doors up one of them had a large split down the thinner sections of the door. Obviously UK oak doors wern't interested and just sited terms and conditions which I guess I couldn't really argue with as it's in black and white. So now had to order another door at £350. Being that they sent me a damaged door you would have thought they might have been able to offer me a decent deal on a replacement door. I asked them what could they do to help me out, even just paying for the delivery would of helped or a discount to take into account what had happened, the whole experience kind of left me feeling sour with them that over a technicality I was out of pocket for damage that was done by either them or the courier they used.
No matter what people if you order from this company sign the courier unchecked and physically check every inch of your doors as customer service isn't interested in helping you.

Edit... In reply, the so called good will offer you made was 10% which doors were on offer for anyway, so there was no real good will gesture of anything extra. I even asked and was told NO!!! asked again and ignored.