UK Whitegoods Reviews 

Disappointing, No stock and don’t tell tell you before taking the money had to go elsewhere

Waited the 9 days for delivery and then chased up. Was told that there was a delay and that the item should be dispatched in the next few days. Someone should have got in touch to advise me of this. Waited another few days and was told the same. Chased up again a few days later and was told that there was an issue and that there was a delay with the manufacturer. That's fine, however, I should have been made aware of this from the beginning. They did not even bother dropping me an email or calling to let me know this was the case. It was all down to me chasing them. I didn't even get an apology when I asked for my money back. It would have been nearly a month for delivery on an estimated 3-9day delivery had i waited! Totally useless, awful customer service and general rudeness.

Ordered a door lock for my Smeg dishawasher on 28/12/23 and was delivered 8/1/24 which I think is pretty good going bearing in mind the time of year.
Genuine part which took minutes to fit and machine back up and running again.
Very helpful customer service department

Can I let you know what great service that I have received from Kenneth – via email this week - and David and Alastair – in the shop today, the Friday before Xmas.

I ordered the wrong elements – my fault - and when I went in this morning to see about getting the correct one, the guys in the shop could not have been more friendly or helpful.
Prior to that, Kenneth was great via email.

So Xmas here has been saved and I’ve been saved from a bollocking by my other half.

I’ve dealt with these guys for over a decade and tell everyone just what a fantastic service they deliver.

Merry Xmas and a Happy New Year to you all.

Cheers,
Ewan McCabe.

Can’t agree more with the last review
Requested information on a replacement shelf for a Liebher fridge and was led to believe that what they proposed that I order was the part required
At no time was it highlighted that they were suggesting purchase of the plastic part without the shelf and guard
In addition delivery took place over 10 days after the latest delivery date quoted on the order ….with no communication
Waste of time, energy, effort & money
As with the previous review, avoid at all costs and find a more helpful supplier who offers genuine customer support & service

⚠️ Strongly Discouraged! ⚠️

I cannot express enough how utterly disappointed I am with the service from White Goods. My recent experience has been nothing short of a nightmare.

Initially, they assured me that the spare part I needed for my cooker was in stock, only to change their tune after I made the purchase. Suddenly, it was located in an "abroad stock," leading to an unexpected delay. Communication was sparse, and promises of a 5-working day delivery turned into a never-ending waiting game.

To add insult to injury, their excuses ranged from the part being en route with a delivery company to the shocking revelation that it arrived broken and needed reordering. Frankly, it all sounds like a series of fabricated stories designed to mask their inefficiencies.

The most infuriating part? They had no qualms taking my hard-earned money, leaving me with a malfunctioning cooker and a sense that my funds were more crucial to their cash flow than my satisfaction as a customer.

Save yourself the headache and seek a supplier that values honesty, transparency, and customer satisfaction. White Goods falls painfully short on all fronts.

⚠️ Avoid at all costs! ⚠️

Replying to your response:

I find it concerning that my order, initially promised between October 5, 2023, and October 13, 2023, has been significantly delayed without adequate explanation. Holding onto my funds for over a month without delivering the product is unacceptable. Selling products without a commitment to timely delivery is essentially utilising customers' funds to address internal business challenges and delaying delivery saying: "The part is on the way to us and should arrive with us anytime. Unfortunately it is with the courier and has to clear custom". That was in a week after order and almost a month before final excuse that you got broken part. I advise at least to arrange a better courier if you take your customer service seriously.

Having previously had reasonable experience with this company, this time I'm disappointed. My order was supposedly dispatched 2 weeks ago, but hasn't arrived, and UkWhitegoods are not answering the phone or email. I don't even know if they are still in business!

Ordered heating element for washing machine said would take 2 to 8 days, after 10 days no delivery tried phoning but keep getting answer phone so e mailed. Got reply later that day saying item had to be ordered and could take 4 to 7 weeks. Emailed back to cancel order, got reply straight back saying order cancelled money refunded. Six days later had to email again asking for refund which was sent back to PayPal straight away. Ordered part from different company and part arrived within 2 days. Your choice but I definitely could not recommend UK White goods.

Enquired regarding seals for my fridge freezer. Very quick response with links to the parts. Good communication with expected delivery time detailed in email. Delivery time was a couple of weeks. I guess not everything is in stock and has to be ordered in from EU. Items arrived on time. Items fit and work well. Thank you.

Whitegoods were very responsive, letting me know which part I needed and once ordered kept me up to date with delivery times. Once arrived the pan holder replacement I needed for my stove top is a perfect fit. Delighted and highly recommend Whitegoods! Thank you.

Sent my washing machine Model number by email to reqest new carbon brushes. Within 30mn I got an answer with the part number to order.
Part ordered on tuesday and received on saturday, so within the 1-7days promise.

Ordered was slightly delayed but responsed to query about delivery almost immediately and item arrived 3 days later. Excellent quality and wouldn't hesitate to order again

Dont believe their claim of 2 - 7 days delivery times . I paid the additional postage premium of £7 instead of free shipping for this standard Beko drum belt, but I needed it fairly urgently and as they state 2 to 7 days and I thought that the average time would be around 4 days yet over 2 weeks later and counting and still after many emails , I eventually got a reply yet still didnt advise me any further . I finally received a reply stating havent even dispatched it and it could be potentially 3 weeks instead of the 2 days stated, so have no idea how many weeks/months it would take if I opted for free delivery option if I paid for their speedy delivery ,so Ill be processing a charge back/refund and have ordered this from Beko instead , which I should have done as they have it delivered next day

The product arrived broken, but I contacted the company within 24 hours (as stated) and they responded immediately confirming they were sending out a replacement.

The replacement arrived very quickly and not broken.

Very impressed with the customer service - thank you!

Was a bit unsure before ordering here due to middling reviews but the replacement shelf for my LG fridge-freezer arrived in good time and was the correct part. Recommended.

I just had the pleasure of dealing with Kenneth from UK White Goods. I was looking for a remote for a down draft extractors and I sent Kenneth through the details that the UK representative of the manufacturer had provided me and I explained my problem to Kenneth. Kenneth explained that there would be a good chance I would be wasting my money as the remote wouldn't fix my problem. How often can one say that they experience such levels of honesty, knowledge and care for their customers/prospects ? Thank you Kenneth, you appear to be a straight talking no nonsense kind of guy and I for one appreciated it.

I recently ordered a spare dishwasher dispenser unit. The website specified the dishwasher model, and the price was competitive. Item arrived within the timeframe specified, just under 10 days, and works well.

I must admit that some of the reviews here made me hesitate in buying from this company, but I can't fault my experience - they were quick to respond to my questions about the part I thought I needed for our SMEG Oven, sent me additional information about what might be the fault/solution which initially put me off buying the £140 Main Board and look for alternative cheaper solutions as I didn't want to waist £140 if I was wrong (at their loss of a sale), but eventually nailed it down to the main board by trial and error, so bought it, paid a little extra to get it tracked - it came in a couple of days, 'Special Delivery' which would have cost more that I paid extra for and their recommended part is genuine SMEG, cheaper by £30-40 than anywhere else and got the oven working. So all in all I can't fault them at all. I wouldn't normally write a review unless it was a negative one, but seeing the negative reviews here felt they needed a positive one as my experience was very good.

Was supplied with a faulty thermostat. Returned it immediately. Person named Kenneth Watt made numerous excuses as to why they wouldn’t make refund. Had to wait over one month before they acknowledged item faulty before making refund. Would definitely not recommend this company.

Ordered a part on 21st November 2022. ETA given of between 5 and 35 days. As of 24th January 2023 nothing received. Only feedback from the company is we can offer a refund or continue to wait. I have taken the refund and yet the part is still showing as available on their site. Disgraceful service. Do not use