UK Whitegoods Reviews 

I have twice ordered replacement parts for my fridge. The customer service is excellent. Both times I have had responses to my queries within a few hours. They have identified the correct parts for my fridge, and sent me a direct link to ensure I ordered the right part, whereas other online companies said they didn't recognise my fridge model number.
Parts arrived safely as they were well packaged.

Ordered black set of bush washing machine buttons they sent silver and won’t take responsibility to have it returned at there cost I would never use this appliance company again just read the bad reviews there all there for a reason and take note I’ve made a complaint via Amazon pay and requesting a chargeback with my bank I’ve got every email made to resolve with this company if anyone wishes to see or it to be sent direct no refund

The person identifying the correct spare was very helpful and quick but the payment system is impossible and I had to abandon the order after 6 attempts with two different cards. They are aware of the problem but there seems to be no-one fixing it.

Wrong part sent first time, but on notification right part delivered.

Positive review. I ordered a part for my oven which the fault indicated was required. It however resolved and I no longer needed it. I contacted the company who immediately cancelled the order and refunded me. I have used them before and always had good service

Update: in response to their reply:

Paypal DID NOT investigate anything - they told me they only refund under “not as described and damaged/faulty” this part was neither. It was as described however it was NOT fit for purpose because it was a Gornenje part that I was told was the part required for my fridge, which is a Hotpoint! FOUR Hotpoint engineers/technicians told me that it can not be fitted to my fridge outside of a factory!

Any company worth their salt would refund bearing in mind I contacted you straight away to tell you it was not fit for purpose! You now have the part back in as new condition. Yet you are keeping the part and are not refunding my money!

1. Make sure you know EXACTLY which part you need and that it is the correct one for your appliance.
2. Do NOT ask them for advice or guidance.
3. Do NOT accept a generic part that they claim is “compatible”
4. They will sell you those parts and when they aren’t fit for purpose, will then refuse to refund under distance selling regulations or consumer rights. (anything “specially ordered” under their T’s & C’s is non refundable).

In spite of me returning the item in as new condition. They have disregarded my consumer statutory rights and get quite unpleasant and aggressive when questioned. They accused the Hotpoint technicians of lying about being able to fit the part!
Even trading standards said I should get a refund, but they have refused. I am now £65 out of pocket.

Try for a chargeback if you can but don’t hold your breath because their “get out” is their appalling T’s & C’s

YOU HAVE BEEN WARNED!!

Extremely helpful would definitely recommend this company

Just ordered some replacement light fittings for a cooker hood . Received items today and are not as per picture .
Having complained only to be told that I shouldn’t look at the picture of the item I’m purchasing ….. really ….ARE YOU JOKING ……now I’m forced to get a electrician to instal this as the wires are way to short to fit the appliance and there return policy and customer service is not customer friendly or acceptable …… never buy from this company again ……

Was a little sceptical when saw some of the reveiws but they were very helpful. Only site that had the part we needed in stock so very greatful it all arived in a good time and correct so can't fault it. Would use again!

Incredibly helpful, amazing customer service. Orders sometimes take a little longer if they have to order the part in but it will arrive.

Was able to locate the part needed to repair my 24 year old washing machine.
First class service and part arrived within 5 days. Was an easy replacement (cold water inlet valve) and machine back to working order for less than £20.
Could not have been better. Thank you!

I agree with the earlier review of the UK Whitegoods forum posted by Aaron c.

I have used the forum in the past but it is no longer working.

It appears that I can login but I just get the following message:-

"
We have recently updated our forums, so if you are not able to find what you are looking for, please use our search functionality here: Search here

Due to the recent update, all members will have to reset their password to login: Reset Password

Sorry, you are not authorized to view this page.
Please try logging in or logging in as different user Login or send a message to the admin
"

I have tried changing the password twice but it makes no difference. The login process is faulty.

edit:-

The response from UK Whitegoods "Well, it is working perfectly for scores if not hundreds of people per day so the problem is not the forums." is not at all helpful.

It may work for new users but I originally registered some time ago before the forum was updated. I am now unable to re-register under a different user name because my email address is already registered under the existing name.

Even though I can login and change my Password, I can't view or post in any of the forums. I cannot even delete my account so that I can register afresh.

I have tried sending a message to 'admin' as advised in the message on the error page but to no avail.

Sent the wrong part, then proceeded to whine and complain about Bosch, no hint of an apology or offer to resolve the situation. Fortunately I had used PayPal and had to use them to get a refund. Even then they made it as difficult as possible. Total nightmare from start to finish, avoid at all costs.

You admitted you sent the wrong part, you even changed the picture on your web site! Your reply is typical of how you treat customers. You Don’t deserve to be in business.

Needed to replace a LG fridge shelf. Confusing information from several sites but Kenneth of this company followed up with questions to LG. Although it took a second attempt to get the right shelf but he kept at it, response times between emails was good and the delivery of the shelf was quite fast at the end.

Worst forum ever i can't create a new post at all i can't even shut down my account i am raging with frustration.

I needed carbon brushes and was having a nightmare trying to find the right ones. "genuine" parts were forty quid each from other retailers but of course its just a packaging charge.
These guys pointed me at some vastly lower price genuine and suitable alternates. Fitted and works great.
Advice from Kenneth was super fast and they shipped next day. Saved a mint in call-outs to a repair guy.

Waited ages for my drawer front; I’d ordered a drawer from another company which came within three days so thought it would have a similar time scale. Very disappointing. Poor quality plastic which shattered in the corner when I clipped it on. Not worth the bother of sending it back. Will use another company in future.

We bought an expensive Smeg pizza stone (£127) in June last year and it cracked this April. I questioned warranty and got a completely useless answer. I contacted Smeg itself and they dont even seem recognize them as their supplier. Will not deal with this company again. Would not recommend. If you want the real stuff,go to the manufacturer itself. . I am sure the product would not be more expensive.

Recommended ( by them) Spare did arrive but didn't fit .No reply via emails for over a week and nobody on phones due to covid.
Update there representative contacted me and gave me information on how to fit the spare.. Dishwasher now works..Thanks..

Shocking delivery times stated on ordering that it would be delivered 3-8 working days i have been waiting almost a month now for parts to be delivered

Unable to contact by phone as lines are closed so sent a email only to be informed they haven't got the part they sold me and still waiting for it to be dispatched to them