UK Whitegoods Reviews 

Great communication and advice, extremely helpful in ensuring you get the correct part. I have used 3 times now, and always the same helpful and professional response. I cannot understand the negative reviews, my experience is definitely worth the 5 Stars.

This is the worst purchasing experience for me.
I made a purchase 2 months ago and have not received any update yet. Everytime I email they give a tendative date and no response whatsoever.
I do not recommend at all.

I love this company!
Tons of useful information and articles, a team who are happy to respond to questions, and will tell you the truth no matter how unpopular.
Glad I found them!

I bought a PTC Compressor Start Relay from this company, who advertised the part using a picture which clearly showed there was a 33 ohm resistance on that product. Their further documentation said nothing about the specification of the resistance changing but it did warn that products my be a slightly different size or colour due to manufacturing changes. They also stated that pictures are for illustration purposes only.
When the relay was delivered, it was a totally different shape to the one in the picture I ordered from, as for the colour, it was light brown instead of black and the resistance value was only 15.4 ohms, just under half the size I required and that was clearly indicated on the picture.
After a lot of back and forth between their Kenneth Watt and I - who's last word on the subject was:
"As to the the 33 Ohm thing, images are as stated very, very clearly in the "More info" tab for illustration only and that virtually any part is subject to change at any time without notice by any producer, which we have no control over."
So if your a lucky kind of person, order "virtually any part" let's say a new shelf for your fridge and you never know, they might just send you a new washing machine.
Otherwise steer clear because with that line to fall back on, you could be liable to pay the return postage cost on something that weighs a lot more than a PTC Start Relay.
I for one will never use them again.

If you take some time to look through UK Whitegoods’ responses to customer reviews, it’ll give you some idea of their attitude towards their customers.

In summary, I ordered a part shown as ‘in stock’ on their site. Paid for next day delivery. Received no further communication until I made contact 3 days later, to be informed the part was in fact not in stock. Told it would be dispatched the next day, took an additional 4 working days to be dispatched, again without communication.

Appreciate COVID is testing businesses, however I equally do not appreciate businesses using this as an excuse for poor service.

All I ask for is communication on my order progress, and your site to accurately reflect stock levels. Both unaffected by the pandemic.

I bought the incorrect part only to be told after that I could not return it!!!! Rubbish. Everything is returnable.

AVOID THIS SUPPLIER. Update: bought same part from different supplier. Now fitted and working fine.

I am so grateful for this fast service. Freezer stopped cooling, I started panicking. After thorough research (Google), I determined the issue was with the compressor relay starter, or the rocket auxillary exhaust manifold, or whatever. £5 part. I watched couple YouTube videos, managed to pry the cover off the part, prayed it was this and not anything else being faulty, paid for first class delivery, and started looking for new freezers. The part arrived the next morning (!!), I plugged it in, switched the power back on, and heard the glorious sound of the compressor doing its job. I am more proud of this accomplishment than the fact that I speak 4 languages. Seriously. One of them is Chinese, for goodness sake. Thanks again for the speedy delivery, really appreciated

AVOID THIS SUPPLIER. Broken part supplied. Advised to return it to them to check it. Did so. Cost of part was refunded without any communication - I was alerted by Paypal. I asked for refund of postage but was told there was no fault with the part and they never refund postage. How were they ever going to check it without me returning the part? Tell everyone you know to avoid this supplier.

Ordered a part on by the internet on Sunday 27th June paid extra as my washing machine had failed The image on the website showed the part number that match the part i needed had to chase them on the Wednesday as no part received Thursday the part arrived which was incorrect contacted their support team who said i ordered the wrong part and the correct one was discontinued They stated images are for reference only no offer of a refund no help whats so ever I had to order the part from another supplier which turned up the next day and was the correct part I will never use uk Whitegoods again Poor Customer service and you have to wait for the incorrect part to arrive shocking!!!! CB

Item has not been dispacthed and no any information received from them.
After 10 days on hold I've decided to open a case thru PPal.They suddenly replied to me and they've asked me to close the case and then they will able to post my order.What a joke.
Better to find more reliable "supplier"

I've been trying since early February to get a replacement shelf for my Samsung fridge freezer. The official Samsung spare parts supplier took many emails over several weeks before they even found the the right part number, then after I placed my order I had to wait three months before they abruptly cancelled the order and said "part no longer available". So then I started looking again and found UK Whitegoods. One email and they found the right part in a few hours and added it to their system for me. They told me it was a special order item from the manufacturer but a week later it was on its way here. It was exactly the right part and is now installed, so count me a very happy customer.

they say on their website that you can get returns - but they refused when contacted -
The man on the webchat consitantly lied about the consumer rights act - wrong part - no return

Don't be fooled by the priority shipping service. Not worth a penny. Ordered item and payed for the premium 1-3 day delivery. on day 4 item was still not here. contacted them via online chat and was told in an almost "so what " and condescending manner that I would receive an email as soon as it was dispatched. So I queried that as I had not received this email it had still not been dispatched. This was confirmed even though I paid for premium service. Cancelled order and bought the item elsewhere. New Item here in 5 days with no delivery charge. Pays to shop round/checking delivery schedules. Not impressed. The only reason they get 3 stars is that the refund was done quickly.

I placed an order for a dishwasher component on the 6th of May (ref: 1000208647) and received a confirmation email that evening quoting successful payment and a delivery date of 8th-15th of May. The item eventually arrived on the 22nd. We paid for priority/tracked shipping in the hope the item would arrive quickly but in hindisght this was pointless because it took UKwhitegoods 2 weeks to actually ship the item in the first place (Royal Mail confirmed despatch on the 20th). During this time my emails to query the status of the order were unanswered which was frustrating and it was also during this time that I read through UKwhitegoods trustpilot reviews. Have to say I'm suspicious when I see a company that either has glowing 5 star reviews followed by 1 star reviews from very angry customers. It is even more disheartening to read some of the sarcasm and abuse posted by UKwhitegoods including calling a customer an 'idiot'. Regardless of what a customer says, an organisation should conduct themselves in a professional manner and refrain from verbally abusing customers. I appreciate this is a challenging time for all with Covid 19 etc however advising customers that all emails will be replied within 2 hours and that business is operating as usual when this is clearly not the case only leads to frustrated customers.

I ordered parts for a washing machine and was told to expect delivery in 1-3 days, via Royal Mail. After 7 days I emailed ukwhitegoods to inform them that the order hadn't arrived. I was told by Kenneth that this was a Royal Mail issue, due to Covid-19, and that the parts would arrive eventually.

After 25 days I emailed again to say that the order had still not arrived,and asked for the order to be delivered or a refund issued. I was again simply told that it had been despatched and was a Royal Mail issue and wanting me to wait a few more days. Further correspondence from Kenneth went down hill, with him accusing me of suggesting that Royal Mail were lying, and saying that I was being unreasonable.

ukwhitegoods seem very reluctant to redispatch the items, and very keen to drag the delays on and on. Kenneth also has a terrible attitude and a complete lack of customer service skills. Judging by some of the comments here from ukwhitegoods, Kenneth replies to these as well!

I have given them 7 days to redeliver or issue a refund, and I will certainly not be using them again. I'm sure that when there aren't any issues they are fine as a company, but if there are issues, my experience is that they will be dealt with in a very poor manner.

Update
Having lost faith in ukwhitegoods I ordered the parts I needed from espares.co.uk. they arrived today, 3 days after I ordered them. They arrived by Royal Mail...

Update 2
My money has now been refunded. Shame it took so long.

I am really happy with this company, i previously kept my 20+ year old tumble dryer working (replacing belt and heat sensor) with parts supplied from them.
This time, my 20 year old dishwasher has been brought back to working order.

Ordered a part for my Tefal actifry that states my model number is compatible once I received it was different than the one in my model, contacted them and basically told no refund not there problem, I have checked other sites now that show it is not compatible with my model so now £55 down

Excellent advice and service. Kenneth advised me on correct part for a Smeg oven. As it had to be specially ordered and could not be returned if incorrect, I was a bit worried. But I need not have been. The clock/timer now works perfectly and we can use the main oven again without hassle. Great service and I shalln’t hesitate to use UK Whitegoods again and recommend them

Hi. I required a replacement bottle shelf for an old-ish refrigerator, I could not identify the correct one and so contacted UK Whitegoods by email asking for help. The following day they responded with the item number together with a link should I wish to purchase. The email was polite, helpful and when I followed the link I found my part reasonably priced without delivery charge. I have since received the shelf, well packed, perfect fit and all this during the current difficulties. I am delighted with the service I received and would both use and recommend this company. Thank you.