Excellent service, Callum helped me over telephone, thank you. Delivered in just under 24hours Southampton to North Lanarkshire. (an unbelievable time). Well packaged, but a birthday present for 12/0... Toon meer
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Have had Wilks TX850 since last September only used a few times has fallen to bits. On 1st outing wheels buckled, repaired them ourselves. Since brining the machine out for Spring the petrol tank has... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
With our reputation for showcasing the best equipment in the industry, phenomenal brands such as Wilks-USA & Rhino Winch Co trust us to be their sole supplier. We're committed to sourcing high-quality products that you'll be proud to call your own.
Contactgegevens
Nursling Industrial Estate, SO16 0YS, Southampton, Verenigd Koninkrijk
- 023 8064 2687
- support@unionmart.co.uk
- www.unionmart.co.uk
3,1
Gemiddeld
940 reviews
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I have purchased 2 winches from this…
I have purchased 2 winches from this company, because I was so pleased with the first one I bought another. Unfortunately the second one failed .After some investigation I found it was faulty relay. Contacted Union Mart spoke to CALLUM who immediately sent me a replacement. BRILLIANT service. Thank you.
8 juli 2023
Review zonder uitnodiging
Antwoord van Union Mart Ltd
Hello Mr Appleyard
Thank you for being a loyal customer and for sharing your experience with us. We are thrilled to hear that you were pleased with the first winch you purchased and decided to buy another one.
We apologize for the inconvenience you experienced with the second winch, but we are glad that our customer service representative, Callum, was able to promptly assist you and send a replacement. Providing excellent service is our top priority, and we're delighted to have resolved the issue to your satisfaction.
If you have any further questions or need any assistance, please feel free to reach out. We're here to help and ensure your continued satisfaction.
Thank you for choosing us, and we look forward to serving you again in the future.
Many Thanks
Union Mart
Antwoord van Union Mart Ltd
Hello Mr Boesch
Thank you for your review! We're thrilled to know that you received your order quickly and that you're satisfied with the quality of our products.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us.
Many Thanks
Union Mart
No happy received my petrol washer but…
No happy received my petrol washer but the handle frame is made with a bent arm on the right side it leaning to the right unfortunately not happy with the 500.00 that I spent on this and I have emailed the sellers with no response as yet
2 juli 2023
Antwoord van Union Mart Ltd
Good Morning Jason
Thank you for getting in touch with us and reporting this issue, we are very sorry that your unit has been delivered in this condition and will be investigating this immediately.
We have passed this over to our customer service supervisor and he will be in contact with you shortly to get a resolution in place.
Again please accept our apologies for this experience and we hope we can make this better for you.
Many Thanks
Union Mart
Fast delivery and the product worked…
Fast delivery and the product worked well at a good price
3 juli 2023
Antwoord van Union Mart Ltd
Hello Mr Hopkins
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our fast delivery service and that the product met your expectations.
At Union Mart, we understand the importance of prompt delivery, and we strive to ensure that our customers receive their orders as quickly as possible. It's fantastic to know that your product arrived swiftly.
We also take pride in offering high-quality products at competitive prices. We believe that everyone deserves access to reliable and affordable solutions, and we're glad that you found our product to be both effective and reasonably priced.
Your satisfaction is our top priority, and we're delighted to have met your expectations. If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help!
Thank you again for choosing our company, and we look forward to serving you in the future.
Many Thanks
Union Mart
Superb customer service
Some of the best customer service I have received in years. The Union Mart team (notably Callum) went above and beyond to help me with a return that went wrong. Very quick responses and super thorough service in general. You can buy with confidence from Union Mart.
30 juni 2023
Review zonder uitnodiging
Antwoord van Union Mart Ltd
Hello Mr Fryer
Thank you so much for taking the time to share your positive experience with our customer service team at Union Mart! We greatly appreciate your kind words and are thrilled to hear that you received exceptional service, particularly from Callum.
We take great pride in delivering top-notch customer service, and it's incredibly rewarding to know that our team went above and beyond to assist you with your return. We understand that returns can sometimes be challenging, but we are dedicated to ensuring a smooth and hassle-free process for our customers.
Your compliments regarding the quick responses and thorough service are truly encouraging. We believe in providing comprehensive support to our customers, and your feedback reassures us that we are on the right track.
At Union Mart, we strive to build trust with our customers, and your positive endorsement is a testament to our commitment. We value your confidence in our brand and assure you that we will continue to maintain the same level of service in the future.
If you have any further questions or need any assistance, please do not hesitate to reach out. Our team is always here to help.
Thank you once again for your kind words and recommendation. We look forward to serving you again in the future.
Many Thanks
Union Mart
Norse SK155 pressure washer
I purchased a Norse SK155 from this company and according to the literature it is a 24 month warranty, no where does it say anything about beyond a 30 day back to base warranty, the pressure washer is now just over a year old, it hasn't had much use and was stored away for the winter months. Roll forward to June 2023 and I used it for 10 minutes and all is fine as you would expect for a machine that's had maybe 3 hours of work since receiving it. Then all of a sudden water starts pouring out of the centre of the machine, even when the machine is switched off.
I contacted Union mart and they did respond promptly, but their solution is me to send the 30KG pressure washer at my expense to them and it could be more than 5 weeks before it gets repaired, not what you expect when you pay £200 for a pressure washer.
Don't know why its a 5 week turnaround from them receiving it. Also I am now expected to find and buy suitable packaging materials for a device that is clearly faulty, more expense!!!
Would I recommend this company - not the way they treat their customers, I am an engineer myself and my company would not treat customers this way. The device is under its 24 month warranty, I would expect a replacement machine and for them to arrange collection of the faulty machine. I think that's reasonable.
30 juni 2023
Review zonder uitnodiging
Antwoord van Union Mart Ltd
Good Morning Mr Hartford
We are very sorry to hear about the problem you have encountered with your unit, I can confirm that the customer service team have informed you correctly with regards to the process of sending your unit back after 30 days and this is the policy you agree to when you purchased your unit through Amazon and all this information is on the amazon returns policy. I would like to apologise for the wait time on the repair and that this hasn't been explained to you why it is this time frame.
Our customer service supervisor will be in contact with you to offer a resolution and get this resolved for you.
Many Thanks
Union Mart
Great service and petrol pressure…
Great service and petrol pressure washer is brilliant 2nd time ive ordered from them and delivery to the highlands of Scotland next day from the south coast of England is brilliant highly recommend
13 juni 2023
Antwoord van Union Mart Ltd
Hello Mr MacLennan
Thank you for taking the time to share your wonderful experience with our service and product! We're thrilled to hear that you had a great service experience with us and that our petrol pressure washer exceeded your expectations.
Providing excellent customer service is a top priority for us, and we're glad to know that we could meet your needs. We strive to ensure a seamless ordering process and prompt delivery. It's fantastic to hear that your delivery to the Highlands of Scotland from the South Coast of England arrived the next day. We appreciate your recommendation and are grateful for your continued support as a repeat customer.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to provide you with outstanding products and service.
Many Thanks
Union Mart
System Error cost me money ?
Despite my receiving confirmation it was en route - they missed off part of my order - when I called to query it - fair enough - it was sent out next day (I called Friday and received Monday) - but no offer of any goodwill - just an acknowledgement that there had been a 'system issue'.
As my customer had booked labour to operate both machines at the weekend - I had to offer him a discount - so ended up costing me money ?
Following the posting of this review - I was contacted by Union Mart - who have made an offer of goodwill - which I have accepted - so will use again.
1 juni 2023
Antwoord van Union Mart Ltd
Hello MR Watson
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience caused. We understand that receiving an incomplete order can be frustrating, especially when you had made plans based on the items you were expecting.
We're glad to hear that when you contacted us to inquire about the missing part, it was promptly sent out the next day and delivered on Monday. However, we apologize for not offering any goodwill gesture or compensation for the inconvenience caused. That was an oversight on our part, and we apologize for any frustration it may have caused.
We value your business and want to make things right. Our customer service supervisor will be in contact with you today to resolve this matter to your satisfaction.
Once again, we apologize for the inconvenience caused and appreciate your feedback. We strive to continuously improve our processes and ensure that similar issues do not occur in the future. We look forward to the opportunity to make this right and restore your confidence in our services.
Kind regards,
Union Mart
Fantastic service
Fantastic service, my first purchase and it was a power washer, easy web site and delivery unbelievably prompt.
Thank You
30 mei 2023
Antwoord van Union Mart Ltd
Hello Mr Thomson
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with your first purchase, especially with the power washer. Our team works hard to provide top-notch service, and it's wonderful to know that we met your expectations.
We take pride in maintaining an easy-to-use website that allows our customers to browse and make purchases seamlessly. Additionally, we understand the importance of timely delivery, and we're glad that your order arrived promptly.
Your satisfaction means a lot to us, and we truly appreciate your kind words. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing our services. We look forward to serving you again in the future.
Best regards,
Cameron
Union Mart
I bought a Wilks petrol pressure…
I bought a Wilks petrol pressure washer, used which arrived with no instructions. A screw was missing from the exhaust housing , machine was in worse condition than the pictures indicated on their website. It Wouldn’t start after following instructions and kept cutting out, i contacted union, Mart, who told to me to fill up the oil right to the middle of the threads, which wasn’t in the actual installation instructions which I managed to find online eventually . Although this worked I have not been able to get in contact with thrm ever since to put my issues across and get answers to my questions because it is extremely noisy and I’m not happy and feel they left. No guarantees with the sale either..
5 juni 2023
Review zonder uitnodiging
Antwoord van Union Mart Ltd
Hello Mr Batch
We are sorry to hear that you are disappointed with the condition of the unit that you purchased from us.
This has been investigated and we have found that the auctioned listing has all the correct information about the unit regarding it's condition, the only problem was that it was stated the manual was present which you haven't received so we can only apologise for this.
I can confirm that the unit has a built in oil sensor and if the oil tank isn't filled to the threads then this will not activate to allow the unit to start but I am happy to see this has now been resolved for you.
Our customer service supervisor will be in contact with you today to speak to you about the unit and get a resolution in place for you.
If you have any further queries about the unit please let us know and we will always be happy to assist you.
SUPERIOR QUALITY
The description of the Norse pressure washer was comprehensive and accurate and delivery was as expected.
No complaints about the quality of the product.
Far superior to a well known brand of washer I previously owned and much better value for money.
29 mei 2023
Antwoord van Union Mart Ltd
Hello Mr Millen
Thank you so much for taking the time to write this positive review of the Norse pressure washer! We are thrilled to hear that you found the product description to be comprehensive and accurate. Our team strives to provide detailed information to assist customers in making informed decisions.
We are also delighted to know that the delivery met your expectations. We understand that timely delivery is crucial, and we make every effort to ensure a smooth shipping process.
It's wonderful to hear that you are satisfied with the quality of the Norse pressure washer. We take pride in offering products that meet our customers' expectations and deliver excellent performance. Your positive feedback reassures us that we are delivering on our commitment to providing high-quality items.
Furthermore, we're thrilled that you found the Norse pressure washer to be superior to a well-known brand you previously owned. We strive to offer products that not only meet but exceed our customers' expectations, and your experience validates our efforts.
Lastly, we appreciate your mention of the better value for money that the Norse pressure washer offers. We aim to provide products that combine top-notch quality with affordability, ensuring our customers receive the best possible value.
Thank you again for your kind words. If you have any further feedback or need assistance with anything else, please don't hesitate to reach out. We value your satisfaction and look forward to serving you again in the future.
Poor technical backup
On Edit
I bought a Wilks pressure washer from them through Amazon which arrived quickly. The product quality was not good - not their fault, but their initial response was was bad.
I had to return the product at my own expense and their service guys quoted 5 weeks before they could look at it and at that point I asked for a refund which they refused. It was only when I posted a bad review here did their customer service kicked in and the matter was resolved.
1 juni 2023
Review zonder uitnodiging
Antwoord van Union Mart Ltd
Hello Robert,
We sincerely apologize for the negative experience you had with your Wilks pressure washer and the subsequent disappointment with our customer service. We understand the frustration caused by the issues you encountered with the product and the delays in the repair process.
We strive to deliver high-quality products and provide excellent customer service, but it appears that we fell short of your expectations in this instance. The concerns you mentioned regarding the loose components, difficulty in starting the unit, motor performance, and low water pressure are indeed not indicative of the standard we aim to uphold.
Regarding the extended repair time, we apologize for any inconvenience caused. Unfortunately, unforeseen circumstances may arise that can lead to delays in addressing repair requests. However, we acknowledge that five weeks is an excessive waiting period, and we will take your feedback into consideration to improve our repair processes.
We regret to hear that your request for a refund was denied. While we cannot alter the outcome at this point, we appreciate your decision to report the matter to Amazon. They have processes in place to ensure fair resolutions for customers, and we hope that your case will be given the attention it deserves.
Once again, we apologize for any frustration and inconvenience caused. We value your feedback as it helps us identify areas for improvement. Please can you provide us with your order information and this will be passed over to our customer service supervisor who will look into this and hopefully be able to provide you with a better resolution.
We look forward to hearing from you and working together to get this resolved.
Petrol washer brake after first use
17 april 2023
Antwoord van Union Mart Ltd
Hello Mr Borsik
Thank you for bringing this issue to our attention, and we apologize for the trouble you experienced with your petrol washer. We understand how frustrating it can be when a product malfunctions after its first use.
We would like to make it right for you. Our customer support team will be in touch with you shortly to discuss the situation further and find a suitable solution. Your satisfaction is important to us, and we want to ensure that this issue is resolved promptly.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. We are committed to providing quality products and reliable service, and we will work diligently to address this matter to your satisfaction. Thank you for bringing it to our attention, and we look forward to assisting you in resolving this issue.
Kind Regards
Union Mart
goods arrived a day early and were…
goods arrived a day early and were exactly as described. Great service.
18 mei 2023
Antwoord van Union Mart Ltd
Hello Mr Hicks
Thank you for taking the time to leave a review! We're thrilled to hear that your goods arrived a day early and were exactly as described. Providing accurate product descriptions and timely deliveries are essential to us, and we're glad that we met your expectations in both aspects.
We appreciate your positive feedback and are delighted that you found our service to be great. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and look forward to serving you again in the future. Thank you for choosing us as your trusted provider!
Many Thanks
Union Mart
Very helpful and knowledge staff
18 mei 2023
Antwoord van Union Mart Ltd
Hello Mr Oliver
Thank you for sharing your feedback with us! We're delighted to hear that you found our staff to be very helpful and knowledgeable. Providing excellent customer service and assistance is one of our top priorities, and we're glad that our staff exceeded your expectations in this regard.
We strive to ensure that our team is well-informed and trained to provide accurate and valuable information to our customers. If you have any further questions or need additional assistance, please don't hesitate to reach out. We value your business and appreciate the opportunity to serve you. Thank you again for your kind words, and we look forward to assisting you in the future!
Many Thanks
Union Mart
All I bought was a hosepipe to pressure…
All I bought was a hosepipe to pressure washer fitting. It was only £1.50 so I bought 2 except only one was sent. These things happen but I telephoned - call was answered quickly - none of that silly "above average call volumes" nonsense and Callum quickly promised to send out the missing connector and a spare as a good will gesture. They didn't need to do that. So I rate that as a 5star service. Thanks
24 mei 2023
Review zonder uitnodiging
Antwoord van Union Mart Ltd
Hello Mr Kernahan
Thank you for sharing your feedback and experience with us! We apologize for the oversight in sending only one hosepipe to pressure washer fitting instead of the two you ordered. However, we're glad to hear that when you reached out to us via phone, your call was promptly answered without any unnecessary delays or "above average call volumes" messages. Our representative, Callum, provided you with excellent customer service by quickly addressing the issue and going above and beyond by sending the missing connector and an extra one as a goodwill gesture.
We appreciate your understanding and patience regarding the mistake, and we're pleased to know that you consider this level of service deserving of a 5-star rating. It's our goal to rectify any errors promptly and ensure customer satisfaction. If you have any further questions or require additional assistance, please feel free to reach out. Thank you for your support, and we hope to have the opportunity to serve you again in the future.
Many Thanks
Union Mart
Antwoord van Union Mart Ltd
Hello Mr Conlon
Thank you for being a returning customer and for taking the time to leave a review! We appreciate your continued trust in our business. We're thrilled to hear that your second transaction with us was hassle-free. Providing a seamless and convenient experience for our customers is one of our top priorities, and we're glad that we were able to meet your expectations once again. We would love to know how what we could have done to make this a 5 star review?
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again for a third time, and beyond!
Many Thanks
Union Mart
Excellent service
Excellent service. Not only sorted out my part but gave some great advice on its operational details to ensure all is fixed properly
23 mei 2023
Review zonder uitnodiging
Antwoord van Union Mart Ltd
Hello John
Thank you for your kind words and for sharing your positive experience with our service! We're delighted to hear that we were able to assist you not only with sorting out your part but also provide helpful advice on its operational details. Customer satisfaction is our top priority, and we're glad that we could provide you with comprehensive support to ensure that everything is fixed properly. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!
Many Thanks
Union Mart
We ordered a pressure washer and it…
We ordered a pressure washer and it came on date as advertised.
1 mei 2023
Antwoord van Union Mart Ltd
Hello Mr Ellis
Thank you for taking the time to leave a review!
We're thrilled to hear that your pressure washer arrived on the expected delivery date. We understand how important it is to receive your orders promptly and we strive to ensure a seamless shopping experience for our valued customers. If you have any questions or need assistance with your pressure washer, please don't hesitate to reach out. We appreciate your business and hope you enjoy using your new pressure washer!
Many Thanks
Union Mart
Antwoord van Union Mart Ltd
Hello Estelle
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our item great and our delivery speed impressive. At our company, we prioritize providing excellent products and efficient service to our valued customers, so it's gratifying to know that we've met your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any further needs or inquiries, please don't hesitate to reach out. We're here to ensure your satisfaction. Thanks again for choosing our company!
Many Thanks
Union Mart
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