Customer service representative was very helpful assisting me with what we needed. I'm staying at extended stay hotel and saving money!! She likes her collar and vest! People notice that she is specia... Toon meer
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Great customer service explain everything well they take their time you don’t feel rushed they listen to what you have to say i am truly happy and grateful with their service you guys are amazing and... Toon meer
The guy was very helpful, he answered my questions and made me feel comfortable about what I was choosing
I have confidently used United Support Animals' services for eight years now.Working with Gabby and Ben made this process seamless and efficient. My interaction with the licensed therapist was extreme... Toon meer
4,6
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9K reviews
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Good Resource
Good experience, able to complete the process within 24 hrs. Very helpful and timely
29 november 2025
Very accommodating
The representatives that I work with was very understanding very specific and very understanding of the laws and how things work. Answered every question on point and was very specific about the questions that I had and made sure that I understood. Copies for fair housing and emotional support animals were sent to my email along with the verified letter that my animals were now both registered as ESAs! The counselor I spoke to listened and made sure that my animals had the letters that they needed very promptly!
12 februari 2026
great experience
Thanks for helping us register our dog which is making our life so much easier. Very professional service.
10 februari 2026
The dog suit was to big I needed extra…
The dog suit was to big I needed extra small
17 februari 2026
Antwoord van UnitedSupportAnimals
Thank you for your feedback! We're sorry to hear the dog vest didn’t fit as expected. Sizes can sometimes vary by breed and body type, and we want to make sure your service animal has the right fit.
Please reach out to our support team and we’ll be happy to help arrange an exchange for an extra small size or guide you through the best option for your dog. Your satisfaction is very important to us, and we’re here to make sure everything works perfectly for you and your companion.
Thank you again for bringing this to our attention!
A wonderful and a smooth experience
9 februari 2026
Love love loved EVERYTHING about this…
Love love loved EVERYTHING about this company they made an already stressful situation into an extremely easy and pleasant experience I will choose you guys every time!!
13 februari 2026
The company had confidence in my…
The company had confidence in my decision for myself and my dog. I was able to make my dog a service animal immediately. Everything arrived in the mail promptly. I have not paid for a single stay anywhere with him. This has been a life savor as he goes wherever I go.
TY
6 februari 2026
They sent one wrong size vest
They sent one wrong size vest, I called them and they are sending the right size, no problems.
11 februari 2026
Easy & Fast turnaround
I had no idea this was a real thing for cats but I’m sure glad I checked it out. It was super easy to do and the interactions that I had with the Dr. & an employee were really helpful.
4 februari 2026
People were great in helping register…
People were great in helping register both my dogs, it was a easy process with the help of great people on this website.
They are definitely worth the 5 stars.
Diane Leeper
3 februari 2026
I had 4 pets 3 cats and 1 parakeet and…
I had 4 pets 3 cats and 1 parakeet and I was able to get two letters for myself with 2 pets on each letter, it cost me around $230 because it was a renewal im sure it’s probably not much more for first time but I can’t remember.
10 februari 2026
This was a miracle for me on my trip…
This was a miracle for me on my trip because I felt like nothing could go wrong .
I was entirely right. No situation or changes were necessary and NO PROBLEMS Occurred. Exceptional experience with lots of help from the Airline of United .Thank you
19 februari 2026
Highly recommend their services
It was very easy to fill out the form and very informative about your rights. Even exchanges were seamless. I highly recommend United Support Animals and the services they offer.
29 januari 2026
everyone was patient and kind
everyone was so patient and kind. I received my dog vest collar and certificate right away. They were very responsive to fix the spelling of my dog’s name quickly and resend the certificate.
4 februari 2026
Didn’t send me the leashed or the…
Didn’t send me the leashed or the collar and I called because they put the wrong birthday for my puppy
27 januari 2026
Antwoord van UnitedSupportAnimals
Thank you for your feedback. We sincerely apologize for the initial error with your puppy’s date of birth. As soon as you notified us, our team corrected the information and issued the updated documents promptly to ensure everything was accurate.
We also want to clarify that the Premium Package you selected does not include the leash and collar. Those items are part of our Deluxe Package, which includes additional physical accessories.
We understand how important accuracy is, and we appreciate your patience while we resolved the DOB correction. If there is anything further you need or if you would like assistance with upgrading your package, our support team is here to help.
United Support Animals Support Team
This was a very enjoyable and easy…
This was a very enjoyable and easy process. I got to speak to the doctor the same day of the purchase, and I received my documentation via email the next day. The packet was received via mail about a week later and I'm very satisfied with the entire process. Thanks!
2 februari 2026
Mix up
I liked the prompt service, however there was a mix up in names on the original certificate for 2 dogs.
8 januari 2026
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