Unity Automotive Reviews 

Great Team! Smooth, relaxed purchase. very knowledgeable about the product. Highly recommended.

Enjoyable experience at Unity Tredington! The whole team were super friendly. Jonny really listed to what I wanted and helped me find the perfect car! Thank you again

Really helpful and informative experience - nothing but great things to say! Made me feel really at ease and answered all of my questions. Would highly recommend and will definitely return in the future!

Service was fantastic, being a mum I really rely on my car so when it took less time than expected I couldn’t thank Cara enough. Everything she did was accurate and I really appreciated how she catered for me.

Excellent service on my Subaru XV.
Will definitely visit again

Carstins again let the customer down. Am just about to complain when I get the name of the general manager and will copy John Mathers - Managing Director - who gives the who are we statement on their website.

This is a service contract issue and total lack of customer service ethic issue.

Since sending my letters of complaint, the manager phoned, has rectified the situation to my satisfaction and promised to sit down with the staff , review what happened and make improvements.

I was in the market for an i10 and having been promised great cars and then subsequently been let down several times, even by Hyundai Mansfield, I went to look at an i10 at Unity Leicester.The car was better than described and Matt Deeley was super helpful and honest and I now own it! Give these guys a chance if you are in the market for an honest car. Great service guys, well done.

A big thank you goes out to the Unity Team for looking after me and my car

My review is specifically for Unity Jeep @ Kidlington, Oxford.
Short and sweet... throughout many dealings, some quite complex, Unity Jeep have been exemplary - fighting my corner at every stage, sometimes with the manufacturer.

Even when things went drastically wrong with a brand new car, they always put me first and did what they could. Jeep don't make things easy for dealerships with their hopeless recovery service and Enterprise car hire partner, but Unity make owning a Jeep bearable.

Without Unity I would have left the brand and spent my £50k elsewhere.

On May3rd 2017 I Took my car in for an MOT at Unity Automotive (Carstins of Balsall Common).
On collecting my car I was surprised the engine was performing better than usual. despite the on-board computer was flashing up all sorts of false alerts that I didn't have before I took my car in.

I couldn't understand this..!! Because the car was MOT-ed.....!!!
"NOT SERVICED..!!".

It wasn't long before I realized the reason why the engine was performing better..
It was because although it was switched on, the Air-Conditioning was NOT working !!.

I booked my car into Unity Automotive to have a look at my Air-Con and they re-gassed it and charged me £60 for doing so.

I've had my Air-Con re-gassed 3 times since and it is still leaking.

Curious about what happened to my car during the MOT and then ending up with my Air-con not working. I made some investigations and discovered my car was not MOT-ed by "Unity Automotive" anyway....!!!!
But it was MOT-ed by "Lavender Hall Autos" of Berkswell.

Unity Auto never told me they were going to contract my MOT out to another company....!!!!!!!
I expected my car to be MOT-ed by Carstins, as Ive always done for the past 29 years and been very happy with all my Servicing and MOT's there until now.

If I wanted Lavender Hall Autos to do it. I would have taken it there myself...!!!!!!!!!!!

I have spoken to management and asked for my £60 back at least, as its now turned into an expensive repair.
But I was told my £60 would have been refunded if I had raised the matter sooner.
Well I did raise the matter and booked my car back for this problem soon as I could after my MOT on 18th May and Ive returned the car two more times since, so this has been an on going problem from the very beginning. (I haven't just raised the subject now)

I've asked for the name and contact address of the CEO to take the matter further. But the on-line staff, cant, or wont, give it to me..

Unity Automotive....!!!
How about giving me some of the service you claim to provide, and respond to my complaint...????

My On-board Computer was re-set which cleared all the false alarms and is now functioning normally.....!!!
So goodness knows why I had a problem with that..!!! Unless my battery was disconnected at some stage during the MOT.

The bottom line is:- My car finished up with 2 problems after the MOT that I certainly did not have before the MOT and I'm £60 worse of to boot...!!!