Uniuni Reviews 

Your customer service sucks as do your delivery people who do not even attempt to deliver your product to your door, where do you find these people?

The worst customer service. My package was in their hand, and I'm trying to resolve it. But their customer support is only a chatbot. No resolution provided. Beward of this company, as if anyone uses it to ship to you, the possibility of it being lost and unresolved is high.

Wish I could leave a 0. This company has the worst service. They left my 460.00 package on the sidewalk in front of my house instead of my front door. Who does that. Stay away from this place.

Package delivered on the road at the end of my driveway just after midnight. The driver took a picture of the mailbox as 1 of 2 pics for their Proof of Delivery. They didn't put the package IN the mailbox, but on the road. The next morning when I received the delivery confirmation, I went out to get the package and it was gone. It wasn't on the road where the driver left it. Very lazy and very poor service provided.

On their website, it says a package is out for delivery. Never has arrived past ten p m. What started a chat? Would you think you're gonna talk to a human? But sorry, human is never available. Even after twenty four hours checking every hour, only hour and says their closed. So come to find out after giving the chatbot. Your tracking number out for delivery does not mean out for delivery. It means it's in the delivery window of seventy two hours. Okay, how does Alfred delivery mean? It's in a delivery window. Does it mean it's even on a car? Doesn't mean it's in a truck. It means it's pending, they need to redo their system or close their doors because they do not understand what out for delivery really stands for

Absolutely the worst delivery company I've dealt with. They delivered it to a completely wrong address (despite the address on the label being correct) and have ZERO customer service to locate it. All their message says is "contact seller" or "ask neighbors" despite them being the ones to screw up so badly.

Useless absolutely useless

0 Stars
Nothing new to compared to what everybody else has written. I’ve gone to the gambit with this company from throwing a package to lost package to left at wrong address. More recently my package is stuck in customs and I cannot get a hold of them as customs border security only allows information to be relayed through the logistic company that’s shipping in Canada. I have issued a charge back. I suggest we stay away from Chinese companies. It’s not racism, but I noticed a lot of the Chinese merchants use this uni uni company (also known as uni express) in Canada. Additionally I recommend as I will be doing, that people reports to the government as well as to The Local News.

They claimed to have attempted delivery and were "sorry that they missed me". The address they were delivering to is one i've used with thousands of deliveries over the years and never had a problem. An address which has someone at the front desk to accept packages regardless of me being there. Then their tracking claimed it was being returned to warehouse. I receive an e-mail asking me to re-schedule delivery, but their chatbot won't let me reschedule because it claimed that it was still returning to warehouse (24 hours later). I manage to get a real person to chat with and they ask me to confirm the address and ensure me that a new driver will be used to attempt the delivery. I'm then told they can't confirm when it will be re-delivered as per their policy. I explain that it needs to be delivered before the weekend as we are closed on Saturdays, and judging by how terrible their service is they would most likely wait 3 more days to re-deliver something that should have been delivered the day before, all to claim they missed me again. I've been on hold for nearly 2 hours trying to get a supervisor on the line, and was told that one would be with me "shortly". This company is absolute garbage if their delivery driver doesn't know how to plug in an address into their GPS, and if they make you wait hours to speak to a real person. I've asked my vendor to never use them again.

Delivery child walke up threw our package 15 feet at our door. (On video)
I opened it and asked why he threw the package. "Its just clothes or whatever." "You should see how we throw packages at the warehouse." Typical 20 something punk. POS company

I'd give zero stars if I could. I've been waiting for my package thats "out for delivery" for a week. Customer service is rancid, nothing but bots and AI slop. Extremely disappointed, not sure how this carrier even can refer to itself as a business.

UniUni was assigned to deliver my AliExpress package to my gated community. My delivery instructions clearly stated to text me to open the gate. They never did — on any of their three attempts.

On the third attempt, instead of contacting me, the driver marked the package as "delivered" and submitted two photos as proof: one of himself sitting inside his car holding my package, and a Google Maps screenshot near my gate. He never exited the vehicle. There is no photo of the package being left anywhere on my property.

That is not proof of delivery. That is proof the driver left with my package.

Their customer service phone lines are completely useless — they only tell you to check the website and refuse to transfer to a live agent. I could not reach a real person after multiple attempts.

I have filed complaints with the FTC and my credit card company, and provided full documentation to AliExpress. Avoid any seller that ships with UniUni. If your package is worth anything to you, this carrier is a liability.

Horrible delivery service. Will randomly mark your orders as "delivery failed." No customer support option available, only an unreliable chat bot. Worst delivery company out there.

I placed an order for three products with Dermstore on August 9. I literally just received two of those items on September 8. In the interim, packages were “lost in transit” by UniUni and UniUni also sent messages claiming that they “tried to deliver but no one was home”, this despite the fact that we were home and I had updated the delivery instructions through their Chatbot (no live customer service agents were accessible) several times, each time writing that the packages should be left at the front door. I also left handwritten notes stating “UniUni:
LEAVE PACKAGES” taped to my front door and to my mailbox, both locations impossible to miss for anyone actually trying to deliver a package.
Dermstore claimed they had no control over UniUni and its representatives were unhelpful for several weeks, until someone finally escalated this incredibly frustrating and ongoing issue to a Dermstore “Customer Relations Executive”,
who arranged for a replacement order to be sent. The first replacement order,
was - yes - “lost in transit”. A month later, after tons of wasted time and unpleasant interactions, I received the second replacement order. On the outside of both of the UniUni package was multiple handwritten numbers, all but one of them crossed off, more evidence of utter incompetence. I had never gad problems with Dermstore deliveries in the past. It is beyond me why Dermstore would choose a delivery service that ultimately costs them time, money, and previously loyal customers.

My package has been in town for delivery for the last six days - yet I still have not received my package. According to UNIuni two attempts have been made, yet no reasoning why delivery was completed. I’ve been home no delivery driver has shown up. Not the first time I’ve had this issue with this company & the provide no way to contact them. Any business who chooses to use Uniuni for delivery has lost my business.

UNIUNI SHIPPING ABSOLUTELY HORRIBLE EXPERIENCE. ZERO CUSTOMER SUPPORT. NO PHONE NUMBER. NO LIVE HELP. PRE-PROGRAMMED CHAT BOT WHERE YOU CAN NOT TYPE IN YOUR OWN RESPONSE. YOU CAN ONLY PICK FROM AN EXTREMELY LIMITED CHOICE OF ISSUES WITH NO WAY TO GET TO A LIVE REPRESENTATIVE. STAY AWAY FROM UNIUNI SHIPPING COURIER . DO NOT USE. PACKAGE HAS BEEN MARKED AS OUT FOR DELIVERY FOR 6 DAYS. THEY CLAIM 72 HOURS AFTER MARKED OUT FOR DELIVERY. NO UPDATE. NO MOVEMENT. NO PACKAGE. HORRIBLE EXPERIENCE.

The tracking stated that they tried to deliver twice. Both times I was home and aware if a delivery had been made. I am going to urge my vendor not to use this delivery service.

Very unhappy with the service from this company. Attempted to communicate via their website and only get automated responses - cannot connect with customer service, only their bot that gives multiple choices and doesn't allow commenting.

Here is their tracking history for my order:
2026-09-0722:58:22
The delivery attempt failed will be returned to the UniUni warehouse. (Contact Attempt Failed)
Fort Worth TX
2026-09-0407:31:48
Out for delivery
Fort Worth TX
2026-09-0406:05:52
Parcel Ready for Delivery Driver Pickup
Dallas TX
2026-09-0308:24:41
Parcel Arrived at UniUni Warehouse
Dallas TX
2026-09-0209:23:40
Continuing in transit to regional UniUni sorting facility.
2026-08-3121:23:40
Departed UniUni facility for regional sorting hub.
New York NY
2026-08-3119:28:44
Parcel Arrived at UniUni Warehouse
Carlstadt NJ
2026-08-3109:35:03
Label Created
UNI DATA CENTER

OUT FOR DELIVERY ON 9/4 WITH ATTEMPTED DELIVERY and according to the tracking data, the attempted delivery was logged at 10:58 PM on September 7th, 2026.

YES THAT IS 11PM ON A MONDAY NIGHT AT A RESIDENCE. There is no evidence of an attempted delivery as it would have been captured on our Ring Camera and there was absolutely no activity. This delivery driver obviously fabricated a delivery attempt.

Note that elapsed time from "picked up and out for delivery" and "attempted delivery" was a total elapsed time: 3 days, 15 hours, 57 minutes
Equivalent to:
• 87 hours, 57 minutes
• 5,277 minutes
Pretty sure you have a delivery service problem!

"AI powered logistics". This delivery service is the worst. Avoid any sellers like Gruv who use this service. They will fail to deliver and claim they tried to contact you.

They will also schedule the next delivery "attempt" hours after the first one. Meaning instead of how every other delivery service on the planet does it, where they attempt delivery and then try again the next day, UniUni will just claim they tried to delivery it over and over across a three hour period, then return your item.

They don't have warehouses you can pick up from, and they have no customer service, only the world's dumbest and most useless AI chatbot.

Everything’s wrong with this you expect me to stay home all day for a package. You cannot be a little more precise just like UPS or a US P what’s wrong with this company?