Up & Running Reviews 

I telephoned Up & Running on Fri 24/07/26 & spoke to a delightful lady by the name of Elena (BARNET10), who was so helpful & understanding regarding my quest to purchase a pair of Walking Trainers.

Ultimately, I took a drive to the store & tried on 3 pairs of Walking Trainers. Elena even recorded me with all 3 trainers walking on a treadmill to determine the best fit, that suits my walking style etc. Absolutely EXCELLENT 👏👏👏 Customer Service. E Langley

I went to the Nottingham store to get a gait analysis done and SallyAnn was amazing and so helpful. She showed me how my right foot was collapsing with my normal trainers and advised I needed trainers with more structure on the inside. We tried multiple different pairs and compared how I ran in each of them and found the perfect pair, the difference in support was incredible, I could see my right foot was no longer collapsing. I never once felt rushed and SallyAnn was super thorough and so kind! I’ll definitely be going back in future when I need more running stuff.

Sally-Anne was fantastic. Really knowledgeable and gave me lots of choice with no pressure to buy. Ended up buying the most expensive pair of running shoes as she was so nice and I love the shop! Highly recommended.

Superb. I’m an experienced runner coming back from ACL reconstruction, so wanted to check my gait for any changes / get the best shoes for my build and running style. Richard from the Basingstoke store team was incredibly knowledgeable and passionate about all things running and has guided me towards an excellent pair of running shoes which are perfect. Thanks very much!

emma was amazing at helping me find my running shoes!! good luck for the 10k!

Helpful and knowledgeable advice from Sallyann.

Given opportunity to use treadmill to check the comfort of the shoes.

Sue was incredibly helpful. I went in to the Milton Keynes branch for some running trainers. I didn’t know what I needed and I have really small feet so it’s usually impossible to find shoes that fit correctly. Sue managed to find me 2 pairs! She spent so much time with me going through not just the trainers but the accessories I would need to go with them. She is an experienced runner so I really appreciated her knowledge and input. She answered all my questions. I would highly recommend Sue and her colleagues for their expertise and helpfulness. I’m really happy with my purchases.

Went into the Milton Keynes Branch for a gait analysis and cannot thank Richard enough. He was very polite, helpful and couldn’t do enough to teach me and explain what I need in order to start racking up my miles before my two half marathons this year.

Thank you!

Can’t rave about this shop enough! Incredibly helpful, knowledgeable, courteous, professional. I needed new running shoes and Ricky at Up & Running in Sheen offered a full gait analysis, first with my old running shoes and then with each new pair I tried on. There was a wide selection and I found the pair that best suited my aging feet … and they were on sale! Truly the whole experience harkened back to a bygone era when personalised professional service was available locally. Thank you Up & Running in Sheen!

I visited the Barnet store to have a free gait analysis as recommended by my physio in treating Plantar fasciitis. I had an exceptional service all round. Max was very knowledgeable, professional as well as patient and helpful in carrying out the gait analysis and went that extra mile in giving great advice for my condition based on his knowledge and personal experience. I also tried a few shoes based on his recommendation for my condition and there was no pressure to purchase.
Both Max and Tom were friendly as well as good listeners helping me fulfil the main reason for visiting the shop. I left the shop feeling good, I had learnt a lot about my condition, shoe types and the type of specific shoes to consider for my health. I would definitely return to purchase shoes from the shop.
I highly recommend this shop which opened only 3 months ago (with many vegan options), and wish them every success.
The AI summary of the reviews on this site sums it well!

I had a brilliant experience at Up & Running in Barnet. Tom was excellent from the very first contact by email and just as helpful in person.

The service was thorough, friendly and never rushed. There was a great selection of running shoes to try, and every suitable pair was properly tested on the treadmill. My running was recorded and clearly explained, so I could understand exactly what they were looking at and why certain shoes worked better for me.

It’s obvious that the team really know their stuff and genuinely want to help you find the right shoe rather than simply make a sale. A fantastic shop in Barnet with knowledgeable staff and a very professional approach.
Highly recommended!

Ordered and paid for 6th July. Sent 7th July, but never received. Now waiting for paperwork from courier (DPD) being sent by post, in order to proceed with resend. Another order from different supplier, lost at same time, already been sent out. Not the best service.

I needed new running shoes for my upcoming half marathon so made a spontaneous decision to go to Up & Running in Chester… I’m so glad I did! The staff were amazing, knowledgeable and patient (and the shop was full!). I came away with the Brooks Glycerin GTS23s and am super happy. I’ll definitely go back for my next running shoes 👟

Sue was so helpful in finding me suitable supportive trainers with arch support for my flat feet. She was really efficient and helpful and I am really relieved to have good footwear to help reduce any further damage to my ligaments from ill fitting and less supportive shoes. Thanks so much Sue :)

Really well looked after and very pleased with advice and shoes. Thoroughly recommend.

Excellent service in Barnet branch!! Staff were very helpful, and very knowledgeable. Great experience and would highly recommend!

Really friendly and knowledgeable staff, felt genuinely listened to and my unique quirks (injuries and dodgy joints!) were considered whilst deciding on a new shoe. We will be back soon, for my husband to get new shoes and I will undoubtedly browse the clothes. As a non-runner who has tried a number of times to get into the sport, I didn’t feel the least bit dismissed - in fact I think I’ve been convinced to join my local park run 😅

Mark helped my partner and me find the correct shoes. The most important thing is to find the correct shoes! Every pair of shoes is not for every person! Up and running are experts in helping people find the correct shoesI highly recommend them.

I am 62 years old and still enjoy running, recently I’ve noticed my foot is rolling in so went into Basingstoke Up and Running store. I spoke to Paul who recommended several different trainers which may help. I’m now back running and a lot more comfortable and confident wearing my new recommended trainers. Thanks Paul you know your stuff

Horsham store, Kelly (we’re sure that was your name, it began with a K, but it was a Friday afternoon and you were amazing!)

My son and I are doing a half marathon in October and wanted some advice on kit and training. Kelly was so helpful and honest about things, all based on her own experiences and those of club and community runners that she works with. Absolutely first rate service and unreservedly recommend Up and Running to others like me…