UPS Reviews 80

This has been the worst courier service I’ve dealt with. Communication from both the coordination and delivery team is very poor. Despite providing clear delivery instructions, they still went to a different address, and even when told the correct location was nearby, they refused to proceed. Very disappointing experience and highly unprofessional.

Such terrible service sent package with them to ship to my brother from UAE to Germany they used third party which is nexa trans based in sharja to ship ( not sure why )
Package was Amber Rosaries of 1000 gm once reached to destination was teared from side by a sharp object was missed 60 gm of rosaries which equal to about 4 to 6 rosaries and another 4 were broken
Never got any body to acknowledge that issue each company of them was throwing the mistake on other party in order not to take the responsibility both companies were unprofessional not reliable to send any kind of packages with them they charged for such terrible service I lost some of my items and never received any response from both companies

I paid for "Premium" express shipping for my passport, thinking it would be safe and fast. Instead, it took 14 days and is still not here.

The package sat in Pakistan for a week and has been stuck in Dubai for 3 days, even though I live only 30 minutes away in Ajman. Because of their incompetence and constant lies from customer service, my visa has expired and I’m now racking up daily government fines.

Every time I call, they just lie and say "it’s coming today." If you have a deadline or need important documents, do not use UPS. They will take your money and leave you to deal with the fines and the stress. Total nightmare.

Worst service. They aelre asking for updated address l, i have been provided 3 times but they still asking for updated address.

The pickup driver only showed up (unscheduled) after i asked for a refund, 2 weeks later than scheduled pick up. During these 2 weeks i called costumer service to reschedule pick up and the driver didn't come to any of the 4 rescheduled dates and they still have not replied to my complaint email for refund (its been 1 month)

Never in my life will I ever make the mistake of trusting UPS with a parcel what an awful customer service what an awful company I pray you don’t fall victim to this scam of of a company

I ordered a gift from from the apple store for my son, it was supposed to be delivered locally within Dubai with UPS on Express next-day delivery.

It is still showing that it is being sorted at UPS facility, despite being shipped by apple immediately on purchase.

Terrible service by UPS, and there is no number to call, LATE and UNRELIABLE!

My order has been delayed, and the customer service is very poor. This is the first time I’ve experienced something like this. I ordered on January 7, and until now, I still haven’t received my order. What’s worse is that they can’t even tell me where my package is—whether it’s damaged or already lost.

I don’t understand why the Apple Store here uses this courier. This has been a nightmare experience. 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

They threw a package containing a laptop 2meters in the air so that it landed on my porch. Never called about delivery, just threw it!

The worst courier service and customer support I’ve ever experienced.
It’s shocking that Apple chose to ship my product through this company. It has been almost a month, and the delivery still hasn’t happened. Instead, they keep giving excuses and misleading updates. This is nothing short of scamming customers with false promises and zero responsibility.

For a company being the go to logistics partner for Apple it’s quite surprising how they bagged the order a non working 800 number the land line putting me on hold for a simple dubai to dubai Apple Watch for my son in the day of quick commerce 3 days waiting and taking an additional day and no response. Apple should be ashamed for bring ups and ups we have a one so done courier company more professional than you. Improve or give up

The driver couldn’t even wait 5mins for the parcel. And he was very RUDE.

I ordered headphones from Apple UAE. UPS started delivering them to me. The address is correct. Since September 30, the status of my two shipments has been “unable to deliver, address update in progress.” I write letters to customer support every day, but apart from a template response and a link to update my address, they don't send me anything else. Over the weekend, I filled out this form, and every day I see a message saying that my shipment is on hold. Every day I write and ask them to deliver the shipment to the address or, if something is unclear, to call the phone number provided. My messages are simply ignored. Sometimes they ask for the tracking number, and sometimes they send a link to correct the address again.

One of the worst experience, totally pathetic service, they don't even deserve 1 star, From customer service agent to drivers, no one have any sense to speak or understand, over pricing with zero standard of services.

Shipment number 1ZA2399V0451975489
Absolutely unacceptable experience I wasted my entire day to collect a shipments single shipment because UPS failed to deliver or provide any professional service no respect for customer time no proper communication and zero accountability
If you value your time And professionalism avoids UPS at all cost there so called service is nothing but frustration hours this was worst customer service experience I’ve ever had completely unreliable and disrespectful customers

They mistakenly charged me a double payment for the delivery, and they haven't been able to return it to me for a month now.At first, they wrote to me that they had copied everything correctly and argued with me.Then they agreed after providing all the checks.They asked me for the account details and again they didn't return anything.I don't recommend it

If there is a competition about been the worst congratulations you got it . I don't want even to give you one star because you don't deserve it you guys please stop doing this job wasting your times and ours . You keep delaying orders and don't contact and no one reply just ai

They do mistake and I have to Pay for them, UPS ae is a joke

Very bad. I was expecting a shipment from USA they just delivered it to wrong place without even calling the number. Office number, name complete address was there still it was delivered just like that to someone. When I called their call center she said operations will call me back and gave me reference number. It’s 3 hours now no call back. Entire team is unprofessional I taught its only driver. Now when I am trying to call them they just put on hold and hang up phone.